User-friendly and packed with multiple automated workflows, this tool has been a game-changer for us. We've been using it for a month now and plan to continue. The intuitive interface makes it easy to navigate and implement, making it a valuable asset for our operations

We've been using WATI for several months now, and I must say the system is incredibly robust. The support team is also very responsive, which has greatly enhanced our experience. Transitioning to WATI for managing all our customer interactions has proven to be a good decision. Thank you to the entire team for such a proficient product; we take pride in knowing it's based in India.

Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease.

Hemos utilizado Wati desde 2022 y ha sido una experiencia fantástica. La rápida integración con Shopify y mi CRM realmente ha ayudado a aumentar nuestras conversiones de carritos abandonados. La creación de plantillas y chatbots es muy sencilla gracias a la interfaz fácil de usar de Wati. Me encanta poder obtener una vista previa de las plantillas mientras se trabaja en el backend, lo que hace que el proceso de creación de chatbots sea sencillo y personalizable.

A vital communication as well as engagement tool for beginners and small stores. This is priced fairly and extremely easy to setup. Customer service is also fairly good, there's a live chat option in their dashboard and you can reach out to them anytime and they will help you resolve your issues. I have been using this app for around 2 years in 2 of my stores, this is just plug and play. They already provide you basic templates which you can copy and customise to your will.

Wati is best for message automation and integration which helps in doing customer communication very easy. Broadcast messages are very good feature as it ease to send the messages on bulk.

We have been using wati for a very long time, this is the best whatsapp API solution so for, one of the best thing i like about WATI is there customer care support, Quick and problem solvers

I've been using Wati since 2021, and it’s been a fantastic experience. The quick integration with Shopify and my CRM has really helped boost our abandoned cart conversions. Creating templates and chatbots is super straightforward thanks to Wati’s user-friendly interface. I love how you can preview templates while working in the backend, making the chatbot creation process smooth and customizable. There are plenty of options to tailor the chat flow, which is a huge plus!

It has worked well for me so far. I got it mainly to target abandoned carts and have a chatbot. However, there are certain bugs in the google sheet API which sometimes reduces efficiency in sending mass communications.

Integrating WATI with our Shopify store has been a game-changer for our customer communication! The setup was seamless, and the app offers a wide range of features that make managing WhatsApp communications incredibly efficient. We've seen a significant improvement in customer engagement and response times since using WATI. The ability to automate messages for order confirmations, shipping updates, and customer support has streamlined our operations and provided a better experience for our customers. The user interface is intuitive, and the support team has been responsive and helpful. The only drawback we've encountered is with the Shiprocket integration for order status updates. It would be great if this aspect could be improved for smoother order tracking and updates. Despite this minor issue, WATI has been an excellent addition to our store, and we highly recommend it for any Shopify store looking to enhance their customer service via WhatsApp!

Dear Team I was just testing your app within trial period and you have charged me 4.90 $ . Please issue my refund. And sorry to say i did not received support and felt this tool is expensive

WhatsApp Chat & Abandoned Cart has significantly streamlined our customer engagement process. The integration has allowed us to recover lost sales efficiently, with personalised follow-ups that resonate with our customers. The user-friendly interface and real-time communication have transformed our approach, leading to improved customer satisfaction and increased conversion rates. It's an invaluable tool for any business looking to enhance its e-commerce strategy.

Easy to understand and to use. Very reliable and help us to communicate with the customers a lot faster and with efficiency.

We are using this app since last 6 months, we have found the app very useful. very easy to get immediate messages from clients who wish to ask anything and then we can send messages to people who have abandoned carts and who had enquired through Wati. most comfortable app.

Wati's Whatsapp API tool has been a lifesaver for our online store. It's easy to use and helps us keep customers updated on their orders and answer their questions quickly. We're still learning all it can do, but so far, it's been a great tool for connecting with our customers.

Great app to manage all our users in one place. Using this for almost 2 years now, never felt the need to change. Very good experience and easy integration.

WATI has been a total game-changer for our customer support operations at Cipzer! The integration with Shopify was seamless, and the platform’s features are incredibly intuitive. We’ve seen a significant boost in our response times and overall customer satisfaction. The automation options have saved us countless hours, and the ability to track and manage conversations efficiently is top-notch. Highly recommend WATI for any e-commerce business looking to elevate their customer service!

the user interface is very easy and latest. the integration is also very easy.customers support is upto the mark.

As a beginner, I recommend this app for WhatsApp Marketing because it's easy to use and integrates seamlessly with your Shopify store. One of the best features is the predefined templates offered by WATI, which work well and require minimal adjustments. The chatbot is also effective, though it could benefit from some optimization improvements, as it can take a bit of time to load on your store.

Terrible customer service from the company. So difficult to speak to a customer service person who can actually help. Have charged me for 2 months for order card and abandoned cart confirmation. But not sent messages and restricted by access to dashboard.