Customer reviews: vidaXL Dropshipping by Woosa

<h3>What Merchants Think</h3> <p>The "vidaXL Dropshipping" app receives mixed reviews from merchants. A portion of users finds it valuable and easy to use, appreciating its affordability and user-friendly interface. However, a sizable number of merchants report dissatisfaction, citing various issues with customer support, product quality, and operational functionalities of the app.</p> <h3>Key Strengths</h3> <ul> <li>Affordability compared to similar apps.</li> <li>User-friendly and easy to organize.</li> <li>Clear and easy-to-follow instructions.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Consistently poor customer support and responsiveness.</li> <li>Issues with product imports leading to out-of-stock items.</li> <li>Problems with product duplication and incomplete image imports.</li> <li>Difficulties in managing categories and product descriptions.</li> <li>Concerns over the quality of goods provided by dropshipping.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "vidaXL Dropshipping" seems to have potential with its easy-to-use interface and low cost, but it is marred by significant technical issues and customer service shortcomings. While some users find it beneficial and commend its design for making dropshipping more manageable, many express frustration and advise caution due to persistent problems. Potential users should weigh these factors carefully before integrating the app into their operations.</p>

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Reviews (62)

Overall rating

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What Merchants Think

The "vidaXL Dropshipping" app receives mixed reviews from merchants. A portion of users finds it valuable and easy to use, appreciating its affordability and user-friendly interface. However, a sizable number of merchants report dissatisfaction, citing various issues with customer support, product quality, and operational functionalities of the app.

Key Strengths

Affordability compared to similar apps.
User-friendly and easy to organize.
Clear and easy-to-follow instructions.

Common Concerns

Consistently poor customer support and responsiveness.
Issues with product imports leading to out-of-stock items.
Problems with product duplication and incomplete image imports.
Difficulties in managing categories and product descriptions.
Concerns over the quality of goods provided by dropshipping.

Final Thoughts

Overall, "vidaXL Dropshipping" seems to have potential with its easy-to-use interface and low cost, but it is marred by significant technical issues and customer service shortcomings. While some users find it beneficial and commend its design for making dropshipping more manageable, many express frustration and advise caution due to persistent problems. Potential users should weigh these factors carefully before integrating the app into their operations.

elements by hocami

Mar 27, 2025 on Shopify

Wir sind absolut sprachlos, aber nicht im positiven Sinn. Wer sein Geschäft schädigen möchte, kann diesen Anbieter gerne aufnehmen. Wir bekamen mehrere Bestellungen für verschiedenste Artikel. In unserem Shop war es möglich, dass Kunden diese Artikel kaufen konnten, weil der Lagerbestand für jeden Artikel ausreichend hoch war. Der Lagerbestand wird durch diese App via API Key an uns übermittelt und kann manuell nicht angepasst werden (Bsp.: auf 0 setzen), weil dieser durch diese App geblockt wird. Wird eine Bestellung mit diesen Artikeln getätigt, müssen wir diese Artikel über vidaxl.b2b kaufen. Tausende Artikel sind gar nicht verfügbar, entweder ist der Preis bei dem Artikel auf vidaxl.b2b auf "0" ??????? oder "ausverkauft". Es handelt sich um mehrere tausende Produkte, die als "verfügbar" an Händler über diese App übermittelt werden, aber gar nicht von den Händlern bestellt werden können. Das ist ein massives Problem für Händler und vorallem für die Kunden, da es zu vielen Bestellstornierungen kommen muss. Wir haben alles erdenkliche getan um den Kundenservice zu kontaktieren (Chat, Screenshots etc.) - absolut unterirdisch schlecht, vorallem bei so einem grossen Problem. Antworten kommen unregelmässig und nach unserem Empfinden eher als Hinhaltemethode, denn nach sehr ausführlichen Erklären der Situation erhielten wir 1 Tag später eine sehr kurze Nachricht, dass sie unsere Domain wissen möchten???? Was hat das mit dem Datenabgleich zwischen Woosa und Vidaxl zu tun? Telefonisch kann man sich mit niemanden austauschen.

Shoppingfabrik

Jan 02, 2025 on Shopify

lilandoo

Nov 10, 2024 on Shopify

Wir haben nicht einmal ein Konto! Und es werden 29 USD abgebucht. Absolut nicht zu empfehlen.

Quality Home

Oct 27, 2024 on Shopify

Sehr sehr schlechter Support!!! Sind gar nicht kulant und wissen über nichts Bescheid. Die App leider auch nicht brauchbar, da die Bilder nicht komplett importiert werden und die Produktbeschreibungen sind furchtbar.

Lieber Deem

Oct 25, 2024 on Shopify

Kundensupport ist nicht gut. Man muss immer lange warten und veleleicht bekommt man auch keine Lösung. Kategorien Mapping ist ein großes Problem und neue Produkte immer wenn aktualisiert werden kann man nicht finden und auch in shop kann man nicht zeigen und verkaufen. Der Hesteller von dieser App soll diese alle Probleme korrigieren und danach diese App veröffentlichen. nicht empfehlenswert das ist viel stressig

Bratoly

Jul 30, 2024 on Shopify

we wanted to give 0 stars but it doesn't work ;) Concerning customer service it is very bad we are constantly forced to repeat the same questions without having answers to our problems which lasts for days with little Jessica who moves at the speed of a snail ;) we will say that the level of professionalism is very, very low with the impression of speaking to child agents who throw tantrums if you ask too many questions ;) There is still a lot of work to do, Good luck !

Holimo72

Jul 08, 2024 on Shopify

Very bad app, the app keeps causing price changes for certain items. Support is difficult to reach, only a bot. Personal support should be available within 2 hours, after 4 hours still no feedback. When uploading products you can't set in advance which products in the category are uploaded, no, all products in that category are uploaded. This of course makes the shop confusing to edit.

Little Bee

Jun 18, 2024 on Shopify

so mad for second time they took money from my account when they assure me that they cancel my subscription . this is the worst dropshipIng app plus 0 help you need to wait a month for replay . i want my money back

Aduko Krautuvele

May 02, 2024 on Shopify

HELLO. Do not resell the goods of this company, because the goods are of poor quality, defective. Returns are fine, but customers are unhappy with most items. I've had a lot of nerves with this company because of customer complaints.

VELA barn store

Jan 18, 2024 on Shopify

Very bed app...

Koopjesvoorjou

Jan 12, 2024 on Shopify

DONT INSTAL!!! AND DO NOT SUBSCRIBE. CUSTOMER SERVICE IS VERY VERY BAD! THEY DO NOT INSTALL VARIANTS WHILE VIDAXL PROVIDE INSTRUCTIONS ON HOW TO DIFFERENTIATE AND THE PLUGIN DOESNT WORK

Elegant Style

Sep 18, 2023 on Shopify

Extremely disappointed, duplicating 100 of products, and not happy

Bargain Avenue

Aug 11, 2022 on Shopify

Lodged a support request on Monday for a critical issue. Product images are being removed on live SKUs synced via this app. Friday no response. Not good enough, looking into other solutions.