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Customer reviews: Vex Auto Add To Cart Free Gift

Develop by Advan Software

Reviews (39)

Overall rating
4.9

What Merchants Think

The "Vex Auto Add To Cart Free Gift" app has received overwhelmingly positive feedback from merchants. Many users appreciate the app's functionality and ease of use. A common theme throughout the reviews is the exceptional customer support provided, particularly highlighting team members like Felix for their swift and effective service. Merchants find the app to be a valuable tool for their stores, often exceeding expectations and proving to be a game-changer in managing automatic cart additions.

Key Strengths

  • Exceptional customer service and support, with timely responses and solutions.
  • Highly customizable features that surpass similar apps.
  • Easy setup and user-friendly interface.
  • Effective in automatically adding gifts without customer overwhelm.
  • Valuable time-saving tool for store management.

Common Concerns

  • Some initial technical issues, although swiftly resolved by support.
  • Occasional challenges with automatic discounts affecting gift amounts.

Final Thoughts

Overall, "Vex Auto Add To Cart Free Gift" is regarded as a reliable and efficient app, particularly due to its outstanding customer service. It meets and often exceeds merchant expectations, making it a highly recommended solution for those looking to streamline the process of providing gifts to customers. While there are minor concerns, they are quickly addressed by the responsive support team, solidifying the app's reputation as a top-tier tool in its category.

Deanan® Gourmet Popcorn

May 16, 2025  on Shopify

Setup was a snap. Not only does the app works logically, cleanly and quickly but Felix Bardot happily undertook making some requested modifications that made this an even better solution for us and our customers. Highly recommended!

Germaine De Capuccini AU

May 13, 2025  on Shopify

We're still in the early stages of rolling this out, but so far, Vex has shown great potential and looks like it will be a very useful tool for our upcoming campaigns. The support team has been incredibly prompt and helpful—really appreciated as we get everything set up. Looking forward to seeing how it performs over time!

Hermosa Jewelry

May 05, 2025  on Shopify

This was exactly the app we were looking for! Our store wanted to offer a gift with purchase and let our customers pick which gift they wanted from an assortment. We also wanted the options to appear at the card and checkout. The app set this up perfectly AND even created a pop-up for us using our brand colors. Felix was quick to reach out and make sure our experience was seamless.

withinUs® Natural Health - Canada

Apr 21, 2025  on Shopify

We had a great experience with the team at Vex Auto Add To Cart Free Gift, especially Felix. The app was missing a key feature we needed—excluding subscriptions from the free gift auto-add—but they implemented it incredibly fast, even while our promo was already live. Felix was also quick to respond to all our questions. Highly recommend their support and flexibility!

Jack & Jill Dog Diapers

Apr 19, 2025  on Shopify

I had the pleasure of working with Flexi on setting up my free gift app, and I couldn't be happier with the experience. From the very beginning, Flexi demonstrated exceptional professionalism and dedication. He took the time to understand my needs thoroughly and went above and beyond to ensure that every requirement was met. His expertise and attention to detail were evident in every aspect of the project. Not only did he provide valuable insights and suggestions, but he also patiently addressed all my questions and concerns. The result was a seamless and efficient app that exceeded my expectations. I highly recommend Flexi to anyone looking for a skilled and reliable developer. His commitment to delivering high-quality work and his willingness to go the extra mile truly set him apart. Thank you, Flexi, for your outstanding support and for making this project a success! Filomena

The Maine Pie Co.

Apr 01, 2025  on Shopify

This app has been SO helpful with automating our free item promos. We thought we would have to build a custom solution to give customers a choice of free items, but we were pleasantly surprised to find this app can handle that too! Highly recommend.

Céladon Paris

Mar 31, 2025  on Shopify

Très bonne application pour la gestion des opérations Gift with purchase. Beaucoup d'options déjà implémentés et le support et très réactif. Merci beaucoup

Piloti

Feb 26, 2025  on Shopify

It is THE ONLY gift auto add to cart app that can work with another cross-sell app (we use Zoorix)!! Other auto add apps are always based on regular add to cart CTA to trigger GWP cart value threshold, which doesn't work with cross-sell app well. The support team is very responsive too. We want to have the free gift auto added again when the condition is met and gift previously was removed. They got to it pretty quickly and helped us resolve the issue. Really appreciate it!

Se-Brazil

Feb 19, 2025  on Shopify

Felix was a great help when we ran into a tech issue. He also went the extra mile to setup an additional rule for our store that would prevent further issues. Amazing customer service.

Tifosi Optics

Feb 18, 2025  on Shopify

This app has truly been a lifesaver! It has all of the exact features we need for multiple different projects we were working on. I also found there to be a lot more customizations than other auto add to cart apps. The best part is the support - they are always there when you need them! Every time I have reached out with a question or request, they always have an answer or are able to figure out my issue quickly. I highly recommend Vex!

Rocket.ca

Jan 30, 2025  on Shopify

The app works great for our store needs. The support is especially fast and would help offer custom solution to our problem. Amazing service!

Mearth

Jan 27, 2025  on Shopify

Vex support has been exceptional! They respond very very fast and has able to make necessary checks and fixed problems it a timely manner. Kudos to Advan Software!

RifftGear

Jan 18, 2025  on Shopify

Vex is an outstanding app! The team’s support is unmatched – they’re quick, efficient, and truly care about user feedback. They worked hard to customize the design to fit my store perfectly, and the result is fantastic! I love how simple and effective the app is. I’d happily recommend it to anyone – if they charged for this level of service, it would be worth every penny. Amazing experience all around!

COSNETIC

Jan 15, 2025  on Shopify

Incredible support from Felix, we had an issue causing added gifts with lower amounts than intended due to automatic discounts. Felix took up this issue and fixed it within days, something that other paid apps couldn't resolve ( or wouldn't ) Great job guys, keep crushing it.

Skinorea

Dec 11, 2024  on Shopify

I gave this app a try because I was desperately looking for a solution that automatically adds gifts to customer carts, and it exceeded my expectations! The customer service is top-notch—super responsive and even offered to customize the pop-ups to match my store’s branding. Felix was incredibly helpful and made the setup seamless. This app is a game-changer for offering gifts to customers without overwhelming them. I’m really glad I found it, and it’s been a huge time-saver for my store. Highly recommend!

Hooters Online Store

Dec 06, 2024  on Shopify

Fantastic app. Does exactly what you need it to do, and is very easy to set up. Highly recommend. Support is excellent as well.

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