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Customer reviews: Color Swatch King: Variants

Reviews (2,062)

Overall rating
5

What Merchants Think

Swatch King: Variants Options is highly appreciated by merchants for its ease of use, robust customization capabilities, and exceptional customer support. Many merchants have found it to be a valuable addition to their online stores, helping them to effectively manage and present product variants. Despite a few initial setup challenges, the overwhelming support and quick resolution from the customer service team make the app a recommended tool for enhancing e-commerce platforms.

Key Strengths

  • Outstanding customer support, often resolving issues in minutes.
  • Easy and seamless customization of product pages.
  • High rate of satisfaction with the app's features and functionality.
  • Effective management and display of product variants.
  • Valuable for improving product display and conversion rates.

Common Concerns

  • Some merchants experienced initial setup issues.
  • Mixed feedback on image quality, though issues were quickly resolved.
  • Complexity in some areas of the app that may require support assistance.

Final Thoughts

Overall, Swatch King: Variants Options is a highly recommended app that significantly enhances e-commerce product pages by offering comprehensive variant management and customization tools. Its top-tier customer support ensures that any challenges are swiftly addressed, contributing to a positive user experience. The app is considered a must-have for businesses looking to optimize their storefronts, demonstrating a strong potential to boost sales and customer satisfaction.

washlabshop

Aug 04, 2024  on Shopify

When I first purchased the app, the customer service was good and helped me set up my app on to my site. I was pleased with the service, so I went ahead and installed it on my second website; however, after they set up my 2nd website, it's been really hard to get a hold of anyone to assist. I've been waiting for 2 days just for the dashboard to say " be back in 3 hours," so I waited for 3 more hours just for the dashboard to say a few more hours. Super annoyed. Lack of customer service...not sure if this app is worth keeping if I can't reach anyone when needed. Other reviewers are all saying the support is there when needed...not sure what support they are referring to...because it's not there. waiting for 2 days going on 3 is ridiculous.

BHBD

Apr 08, 2024  on Shopify

When using the app our customers couldn't add the right product in the basket. So the app did not work properly. And they couldn't fix the issue

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