App works great! Support is fast. I had a few suggestions for improvement, and they've added it to roadmap. Keep up the good work! :)

Doesn't support checkout rates, so there was no way to expose UPS to customers, and it tried charge me literally 3-4x as much for UPS shipping labels as Shopify's built-in UPS labels. This app was charging more for the slowest UPS service than Shopify charged for the fastest UPS service! Completely absurd.

Had an issue with importing orders from Shopify, got a quick help from the UPS team and everything was running smoothly shortly after.

we have an issue with sync shopify orders to UPS ecommerce dashboard, it is a show stopper. Can you anyone help with it, please contact us.

The App doesnt work as smooth as it should vs their competition. The main issues Ive seen are reading orders incorrectly from Shopify (especially with orders with several items) and certain orders dont get auto-fulfilled in Shopi when printing labels in the app (and we still dont know whats triggers this problem). Eitherway, this happens in a short amount of orders but I think it should get improvements. Regarding the CS support, the service has been great and helpful.

WE HAD AN ISSUE WITH NOT BEING ABLE TO CONNECT WITH OUR UPS DASHBORAD THROUGH OUR SHOPIFY APP. BUT WITH A LITTLE HELP FROM THE SUPPORT TEAM WE GOT IT FIXED AND ALL BACK RUNNING SMOOTHLY. THANKS FOR YOUR GREAT SUPPORT

I've not been using the app very long, but so far I've had a good experience with it and customer support was extremely helpful in resolving the one issue I had.

I want to use this app, but it ALWAYS incorrectly rates our shipping costs even as we've tried multiple times to synch it to our UPS account. We've become accustomed to this. However, the app often loses synchronization with Shopify and we are unable to fulfill orders received in time for EOD shipping. Kind of sucks when the UPS driver has to come back the next day because the app doesn't work.

DO NOT DOWNLOAD. This app is absolutely horrible and the customer service is no better. We have created an account then the next day we are not able to login and when you try to create an account it says email already used but when try to reset password you never receive the link to reset the password. I recommend just going through UPS website and doing what you need to do because this app does not do anything and the support is terrible two thumbs down zero stars. DO NOT DOWNLOAD

Its been really easy to install and operate. The customer service are very responsive. Very happy so far

Be aware that this app is NOT UPS or an official UPS app, despite its name. I wasted A LOT of time installing and setting it up, only to find out they can't provide labels for some UPS services, including Ground Saver and SurePost. That's fine, but it needs to be stated in the description here or at the least on the app itself, as many businesses in the U.S. use these services.

If you are an IOSS-registered business, this app is currently unworkable, useless and you should avoid it. The software mis-declares commercial invoice details and values to customs/ups brokerage for international shipments (and this is meant to be an official app?) and then customs subsequently incorrectly charge our customers import tax and fees we have already paid via our IOSS intermediary! This Issue with the data they are providing UPS has been highlighted to the developers of the app on multiple occasions, with clear evidence of issues, even specifically detailing where we can see why issues are happening, and yet no resolution nor constructive feedback has been provided to date. It is totally unacceptable. If you are not IOSS registered or don't send any packages to the E.U then perhaps this issue won't affect you or your customers. But if you are like us, this app and the data it sends to UPS is completely useless and will cost you and lose you customers. This is a fact. We can provide the evidence of failure after failure. Overcharging after overcharging and no one could care less. Avoid at all costs.

The app is very streamlined and saves our business a lot of time with processing orders and the support staff is very helpful, Ruben Miller especially. I would definitely consider this app if you end up feeling stuck in shipping processes.

The customer service on this app is ten times better than what I was getting with Shopify. Thank you Ruben and team!! I absolutely love your level of service. Cheers ;)

This app is fantastic! It has all the features we wanted and is simple to use. Support is very responsive.