txted ai helps Shopify merchants sell and support customers across a continuous SMS and WhatsApp conversation. The app uses Shopify store data to answer product questions, share policies, and provide shipping and order updates in real time. It guides customers to relevant products and variants, adds items to cart, and sends checkout links in chat. For post-purchase support, txted ai collects issue details and routes conversations to your team when human help is needed.

• Answer product questions with up to date catalog, pricing, and shipping details
• Recommend relevant products, variants, and add-ons based on customer preferences
• Add items to cart and send checkout links in chat using storefront inventory
• Create support tickets from messages and route issue details to your team
• Maintain customer context across sales and support so shoppers never repeat them