Ingrid ‑ Returns and Exchanges

Develop by Shopify

Free plan available

Direct exchanges and sustainable returns

One-click exchanges

Data collection

Real-time dashboard

All-in-one platform

Customer-to-customer returns

Reverse logistics optimization

Rich insights

User-friendly portal

About Ingrid ‑ Returns and Exchanges

Launched Jul 17, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Retain revenue with smooth exchanges and sustainable customer-to-customer returns.

Ingrid Returns, formerly Turnr, is a returns automation platform for fashion brands, offering one-click exchanges and customer-to-customer returns. It helps you convert returns into new purchases, reducing costs and transport by facilitating shopper-to-shopper sales. The platform collects data on return reasons and shopper behavior to optimize reverse logistics.

Direct exchanges to boost revenue and loyalty
Customer-to-customer returns that saves both you and the planet some green
Rich insights on return reasons, shoppers and products
Fast, user-friendly, white-label returns portal
All-in-one returns handling platform and real-time dashboard

Pros

Direct exchanges to boost revenue and loyalty
Customer-to-customer returns that save both you and the planet some green
Rich insights on return reasons, shoppers, and products
Fast, user-friendly, white-label returns portal
All-in-one returns handling platform and real-time dashboard
Helps convert returns into new purchases, reducing costs and transport

Cons

May require integration effort with existing systems
Potential learning curve for users unfamiliar with the platform
Dependent on shopper participation for customer-to-customer returns
Limited to fashion brands, which may exclude other e-commerce sectors

Top Helpful Reviews

Lipscomb Finch

Aug 27, 2023 on Shopify

I am unsure if the other reviews here are legitimate. This is by far the easiest returns app that we have used on Shopify and we have tried the really big ones. The problem is it does not work out of the box immediately. Your Shopify store does not sync to the app. There is also no documentation on their website or otherwise, available to help you set it up. It does not allow you to "white label" it. It also links your customers to their support team if they have problems finding their order. That doesn't seem feasible. I think the concept is brilliant and whoever set the app up is a pure genius but it doesn't work just yet and you will waste much time.

Grandfrank

Jan 13, 2023 on Shopify

It has been a relief since we started using Turnr. This app has really saved me a lot of time as a customer service agent. We work more effectively and our customers are pleased with our faster service. Not to mention the great overview of returns and statistics you get at the platform!

Kastel Shoes

Jan 13, 2023 on Shopify

We have been using the Turnr app at Kastel Shoes for managing our returns and it has been a game changer for our business. The customer-friendly interface makes it easy for our customers to initiate and process returns, while the backend dashboard provides clear and actionable data on returned products. This app has helped us create a seamless customer experience and streamline our returns process. Overall, it's a great tool to have in our e-commerce toolkit.

Drop Of Mindfulness

Jan 12, 2023 on Shopify

I can highly recommend this app for your e-commerce store. We have saved a lot of money and time. You will get a very good dashboard with the data you need for the returns and exchanges. They have good support as well