Trustway: Package Protection

Develop by Shopify

Free plan available

Package protection upsell for peace-of-mind shipping coverage

Package protection

Customer service

Simplified claims

Full refunds

About Trustway: Package Protection

Launched Aug 29, 2024

Built by Shopify

Address

36 West 20th Street 8th Floor, New York, NY, 10010, US

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Description

Drive Growth with Trusted Package Protection.

At Trustway, we're dedicated to enhancing relations between online retailers and consumers with exceptional package protection services. Our mission is to ensure peace of mind by safeguarding packages from loss, theft, or damage during transit. We simplify customer service, reduce wait times, and save money for retailers and shoppers. Our goal is to ease companies' customer service demands, enabling executives to focus on strategic growth and business development.

Improved customer experience and service, leading to expanding client retention
Simplified claim process, shortened wait times and full product refunds
Increase retailers Average Order Value (AOV) and profit margins
Optimizing company resources by alleviating customer service requirements

Pros

Enhanced relations between online retailers and consumers
Exceptional package protection from loss, theft, or damage during transit
Simplification of customer service processes
Reduction in wait times for claim processing
Full product refunds for consumers
Savings for both retailers and shoppers
Improved customer experience and service
Increased Average Order Value (AOV) and profit margins for retailers
Optimization of company resources
Enables executives to focus on strategic growth and business development

Cons

Possible additional costs for retailers to implement the package protection service
Dependent on accurate tracking and reliable shipping carriers
Not a replacement for improving internal shipping and handling practices
Potential misunderstandings or misuse of the package protection terms

Top Helpful Reviews

ANAX

Oct 28, 2024 on Shopify

Highly recommended Trustway package protection services as they have lived up to their disclaimer. I have saved more money and earned more money using this feature. Customers are using the widget at checkout frequently.