TrustShop App Review: Features, Pros & Cons for Shopify

Customer reviews: TrustShop: Product Reviews

TrustShop is a Shopify app designed to enhance store credibility by showcasing customer reviews, trust badges, and social proof. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (253)

Overall rating

4.9

5

276
4

20
3

3
2
1

4

What Merchants Think

The general consensus among merchants using "TrustShop: Product Reviews" is overwhelmingly positive. Merchants appreciate its seamless integration with Shopify, user-friendly interface, and the impactful customer service provided by the support team. This app is credited with bolstering customer trust, enhancing conversions, and being an invaluable tool in managing feedback effectively. Many users express a high level of satisfaction and strong recommendations for other Shopify store owners.

Key Strengths

User-friendly interface and easy setup
Excellent and responsive customer support
Seamless integration with Shopify stores
Ability to collect, filter, and display customer reviews easily
Customizable to match store aesthetics
Free version with robust features offering great value
Positive impact on customer trust and conversion rates

Common Concerns

Some features are not yet fully functional or require further development
Lack of language customization options for emails and certain interfaces
Concerns about feature availability with a possible introduction of a paid version
Technical issues experienced during installation by some users
Limited customization in certain areas like text color options

Final Thoughts

"TrustShop: Product Reviews" is highly praised for its ease of use, supportive customer service, and ability to increase trust and conversions on Shopify stores. Despite some minor technical limitations and language customization issues, the app is considered an excellent choice for online merchants looking to streamline their review management process and enhance their store's reputation. The dedication of the support team in resolving issues and implementing user feedback is frequently highlighted, contributing to the app's favorable reception and recommendation.

Window Cleaning Warehouse Ltd

Oct 14, 2025 on Shopify

Customer service is great, and very helpful

Kalani's Crystals

Oct 09, 2025 on Shopify

So, I am not real technology oriented with some of the more intricate things. I needed help with setting up reviews, products reviews, etc. Ryan was awesome! Some apps tell you that they have great support/customer service, and when you really need them, they flunk. TrustShop has definitely proven to me that they are what they say. I asked for help, and was chatting with Ryan within 10 minutes. He took and had things set up for me within 30 minutes, and it would have taken me SO much longer. If you are looking for reliable, helpful and pleasant support, you will get it from TrustShop. I will say that I am not easy to please as I have been in the customer service industry for over 45 years. They earned their 5 stars and would get more if it was possible. Thank you!!!

KFCOPTEE

Oct 09, 2025 on Shopify

Growfine GmbH

Oct 07, 2025 on Shopify

super app, toller support

Sigmud Health

Oct 06, 2025 on Shopify

An Excellent customer service any day. They never hesitate.

Charlene Shirley Design Shop

Oct 02, 2025 on Shopify

Staff were excellent resolving a layout issue with one of the review widgets. Great communication and friendly service. App is great allowing my customers to leave reviews. Features are great and overall positive experience setting up app etc.

West Green Loft Yarns

Sep 30, 2025 on Shopify

love this app so much and to see my reviews is amazing - great support from Anna installing the app when I got stuck Highly recommend

SPARK.

Sep 29, 2025 on Shopify

אקליפטה

Sep 26, 2025 on Shopify

Ilimili.bg

Sep 26, 2025 on Shopify

TrustShop is an amazing app! It was very easy to install and set up, and the support team was incredibly helpful and responsive whenever I had a question. Now the reviews are displayed perfectly on my store, and they really help build trust with my customers. I highly recommend TrustShop to anyone who wants a simple and effective reviews solution for Shopify.

GhostClip™

Sep 25, 2025 on Shopify

Very good app with a lot of features, the customer support is also very helpful!

Mi tienda

Sep 24, 2025 on Shopify

962 avis

SilverbySwan

Sep 23, 2025 on Shopify

Exceptional Customer service!

Koji House

Sep 22, 2025 on Shopify

ギャッベ＆ペルシャ絨毯オリエンタルムーン

Sep 21, 2025 on Shopify

The app has all the features I want. The support is prompt and courteous—truly excellent. Thank you, Anna. It's an app I can use with confidence.

yuanbin

Sep 20, 2025 on Shopify

My Store

Sep 17, 2025 on Shopify

Perfect app, super kind and very fast support! They handled all our issues in a very short term. Especially big up for Anna at support! :)

OTORY（オトリー）| おうちで愉しむ名店グルメ

Sep 17, 2025 on Shopify

The response from the help center was quick, and I was able to implement the review display I wanted. I am very satisfied.

Belivo

Sep 11, 2025 on Shopify

Works great!

Nature's Scent ®

Sep 05, 2025 on Shopify

Such a great app and the customer service is second to none! Anna was so helpful and patient. She made sure that I understood everything to make sure everything was how I wanted it. 5 starts for this app