Trust Badges & Icons TrustMark logo

Customer reviews: Trust Badges & Icons TrustMark

Reviews (11)

Overall rating
4.6

What Merchants Think

The overall feedback for "Trust Badges & Icons TrustMark" is largely positive, with many merchants praising the app for its ease of use and the added trust it provides to their online stores. While most users found the app straightforward and beneficial, a minority reported issues with billing and customer support responsiveness.

Key Strengths

  • Ease of setup with templates that make integration quick and hassle-free.
  • Improves store trustworthiness, potentially enhancing conversion rates.
  • High praise for excellent customer support and prompt assistance.
  • Availability of a useful free tier that meets many users' needs.

Common Concerns

  • Billing issues reported by some users, particularly after downgrading from paid tiers.
  • Occasional lack of response from the support team regarding unresolved billing queries.
  • Limited icon selection with difficulty searching for specific icons based on keywords.
  • Some performance issues, such as slow icon module refresh.

Final Thoughts

"Trust Badges & Icons TrustMark" is a valuable tool for merchants seeking to boost trust and visual appeal on their online platforms. While generally well-received for its simplicity and effectiveness, potential users should be aware of specific reported issues with billing and icon selection capabilities. Despite these drawbacks, its positive impact on many stores demonstrates its effectiveness as a trust-enhancing tool.

MarulaLab

Aug 29, 2023  on Shopify

Tried the free trial, the app still charged me $39 even after downgrading the app. Contacted support, they told me they will refund, then no response. So I contacted Shopify and Shopify contacted the developer and they told me the fixed the bug (which they seem to do, but can't be quite sure again) and again promised they will refund, but no refund has issued since then and they no longer reply to emails. (20 days as of writing this). Recommendation: If you use the free tier, it's a good app - but don't upgrade because they will screw you over.

FLUENT MEDIA

Feb 04, 2023  on Shopify

terrible im struggling with this app to publish but it aint working................................oh god

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