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Customer reviews: TrueROAS ‑ AI Ad Attribution

Reviews (32)

Overall rating
3.5

What Merchants Think

Merchants have mixed opinions about "TrueROAS ‑ AI Ad Attribution." While some appreciate its data accuracy and customer support, others face technical challenges and express dissatisfaction with pricing and service quality. The app's ability to integrate reporting across platforms is seen as a strength, but its consistency and pricing remain areas of concern for many users.

Key Strengths

  • Accurate and reliable tracking data
  • Easy setup and integration with platforms
  • Helpful and accessible customer support
  • Comprehensive and integrated reporting capabilities

Common Concerns

  • Frequent technical issues and bugs
  • High pricing and perceived lack of value
  • Problems with billing and subscription management
  • Inconsistent customer support experiences

Final Thoughts

"TrueROAS ‑ AI Ad Attribution" offers useful features for tracking and reporting advertising efforts, yet suffers from technical and service-related issues. While it has potential to effectively aid marketing analysis, users often recommend considering other options due to the high cost and recurring problems.

OceanWash

Oct 07, 2024  on Shopify

Tracking data correct (tested with other tools), team is always there to help. Very Easy setup of tracking via UTM and API.

Wie Geht Es Dir Wirklich?

Oct 05, 2024  on Shopify

The UX is quite good because it's built like on Meta, which makes looking at and understanding data easier. However, the reporting tool is not perfect, and we face monthly different technical issues.

Sweezbrush

Sep 11, 2024  on Shopify

I have been using TrueRoas for several months. Initially, it worked quite well, but in recent months, it has been a constant struggle. Technical issues are frequent, and basic functions often don’t work as they should. We constantly had to request links to extend subscriptions for all e-commerce clients, and it almost never worked. As a result, many clients were incorrectly charged by TrueRoas. Customer support often leaves issues unresolved. Choose another third-party app, even if it costs more. It will save you from constant headaches and the frustration of dealing with small tasks that should work seamlessly from the start. /Jack Rihs

WAGEN COVERS

May 02, 2024  on Shopify

Me ha funcionado muy bien para poder comparar campañas en una misma plataforma o también para comparar campañas de distintas plataformas. El único problema es que el budget me aparece mal en moneda chilena CLP.

Libertinefragrance

Apr 23, 2024  on Shopify

Good price for very integrated reporting. It has been nice to see a wholistic view of sales and spending across platforms.

LifeWatch

Apr 23, 2024  on Shopify

I'm very happy with TrueRoas it gives accurate fb tracking to a fair price. Customer service is always available to help if any issues

Black Colt Clothing

Apr 23, 2024  on Shopify

Useful tool, however, extremely expensive if you are an agency for your clients. I don't think it is worth the money.

Bemodo

Mar 26, 2024  on Shopify

Not a reputable company! I had an active subscription and from one day to the next nothing was tracked anymore. I wrote to the support team and they didn't help me. After more than 10 days of waiting, I canceled my subscription and then they said they would no longer help me because I canceled my subscription. So I paid money for nothing. Way too expensive and the support is simply incompetent

Glamorous Grab21

Mar 19, 2024  on Shopify

not useful at all, even free trail period i uninstall app but still atempting for payment, worthless app with much expensive

Oviana

May 23, 2023  on Shopify

Perfect tracking and great support! Only the pricing is a bit high but totally worth it! Works perfect for my shopify stores

Bambu-kläder.se

Apr 25, 2023  on Shopify

True Roas has changed view on our marketing campaings. It shows you the corrent number, and you will get a supprice. We found that google is preforming better than we trught and Facebook is not. You need thes to see whats really going on becuse you are blind and you need to see. Its not expensive like ther aps like thes. Try it.

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