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Customer reviews: Triple Whale Analytics

Develop by Triple Whale
<h3>What Merchants Think</h3> <p> Merchants are divided in their opinions on "Triple Whale Analytics". Many users find it to be a game-changer for eCommerce data analysis and business scaling, praising its accuracy and feature set. However, others are frustrated with the app's reliability issues, lack of essential features, and poor customer service, which taints their overall experience. </p> <h3>Key Strengths</h3> <ul> <li>Comprehensive data aggregation and reporting across multiple marketing platforms.</li> <li>Advanced attribution models that help in optimizing marketing spend.</li> <li>Highly praised account management support, notably from specific reps like Miles.</li> <li>Innovative features like Moby and Sonar that enhance data analysis capabilities.</li> <li>Facilitates real-time business adjustments and insights for enhanced decision-making.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Frequent technical issues and bugs causing downtime and frustration.</li> <li>High costs with frequent price hikes, making it expensive for smaller businesses.</li> <li>Substandard and slow customer support, often unresponsive to issues and refund requests.</li> <li>Makeshift solutions for basic functionalities, such as accurate shipping cost tracking and simple financial insights.</li> <li>Complexity of certain features that are not user-friendly for all merchants.</li> </ul> <h3>Final Thoughts</h3> <p> Overall, "Triple Whale Analytics" appears to be a powerful tool for certain eCommerce businesses, primarily due to its advanced analytics and data integrations. While it can greatly enhance insight into marketing performance and business profitability, its potential is undermined by frequent technical issues, high costs, and inadequate customer support. Merchants may find it invaluable if the advanced features align with their needs and if they can tolerate the app's drawbacks. </p>
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Reviews (82)

Overall rating
3.8

What Merchants Think

Merchants are divided in their opinions on "Triple Whale Analytics". Many users find it to be a game-changer for eCommerce data analysis and business scaling, praising its accuracy and feature set. However, others are frustrated with the app's reliability issues, lack of essential features, and poor customer service, which taints their overall experience.

Key Strengths

  • Comprehensive data aggregation and reporting across multiple marketing platforms.
  • Advanced attribution models that help in optimizing marketing spend.
  • Highly praised account management support, notably from specific reps like Miles.
  • Innovative features like Moby and Sonar that enhance data analysis capabilities.
  • Facilitates real-time business adjustments and insights for enhanced decision-making.

Common Concerns

  • Frequent technical issues and bugs causing downtime and frustration.
  • High costs with frequent price hikes, making it expensive for smaller businesses.
  • Substandard and slow customer support, often unresponsive to issues and refund requests.
  • Makeshift solutions for basic functionalities, such as accurate shipping cost tracking and simple financial insights.
  • Complexity of certain features that are not user-friendly for all merchants.

Final Thoughts

Overall, "Triple Whale Analytics" appears to be a powerful tool for certain eCommerce businesses, primarily due to its advanced analytics and data integrations. While it can greatly enhance insight into marketing performance and business profitability, its potential is undermined by frequent technical issues, high costs, and inadequate customer support. Merchants may find it invaluable if the advanced features align with their needs and if they can tolerate the app's drawbacks.

The Confetti Farm

Nov 10, 2024  on Shopify

Triple Whale was an easy choice for us—the high ratings and recommendations online made it stand out. As a small business, we're constantly looking for tools to simplify our data and help us grow, this tool has delivered beyond expectations. Highly recommend it to any business looking for real insights.

Pretzels.com

Nov 09, 2024  on Shopify

ZOX

Nov 06, 2024  on Shopify

By far my most used Shopify Application. The new Moby feature is great already despite being new. It's still got a few small bugs, but overall, it's probably the best feature I've seen for finding custom data I can't get on any other platform. Custom reports are great for tracking key metrics are fantastic. Sonar was a huge game changer for our international ads as well. All around, this is an absolute key app for any business doing over $50k/month. If you're under that, I'd still get setup on the free plan to get started.

Scentify

Nov 06, 2024  on Shopify

Triple Whale has been great for our company! Keeping track of ad spends across many different platforms is a breeze. I love how I can customize my dashboard to view whichever key metrics I prefer. Also, taking a deep dive into my data is super easy, very happy with it so far!

VitalSleep

Jul 07, 2024  on Shopify

TripleWhale is a game-changer if you're serious about scaling your business. Having used the app, I can say that it’s an essential tool for any eCommerce store owner. The Facebook dashboard alone doesn’t cut it. TripleWhale fills in the gaps with precise, actionable data that’s crucial for hitting your targets.

Lumi Studios

May 20, 2024  on Shopify

I think this is a must have for anyone on shopify. Great tool,it provides all the details I need in a simple way, enabling me to get accurate and critical data, anytime I need it. 10/10

little loom

Apr 24, 2024  on Shopify

Great app to tackle a difficult problem. Not sure why Shopify doesn't build in a better tool in-house.

Canada Pooch

Apr 08, 2024  on Shopify

App is great. I like the variety of attribution models. What really sold me is the customer service from my account rep. He was eager to help, asked me to set up a follow up meeting, recorded everything so I can reference later and was efficient. That, to me, is worth the price.

The Couple Challenge Book

Dec 27, 2023  on Shopify

Total Impact Attribution has completely changed our business. Great work by the developers. The dashboard, which we can use to check our profits, is also very accurate.

MISSCOMFY

Nov 30, 2023  on Shopify

If you aren't using Triple Whale for tracking then you should. Take guesswork away it tracks exactly like you want it and am now able to scale with proper actionable insights unlike statistical modelling with Facebook ads. I am able to see the errors in facebook ads in comparison to what is actually coming through on triple and since I have been able to put significant increase in spend in the right places 10/10

Cali Tiger

Nov 21, 2023  on Shopify

The one thing that separates is the level of support these guys give consistently i have used them for over 2 years and don't feel the need to try other softwares sometimes the grass is green enough. This software is a must for anyone trying to run an efficient business and scale obcourse.

Balmy Drum

Nov 09, 2023  on Shopify

The most important app to have if you're serious about scaling is definitely TripleWhale. The Facebook dashboard will only get you so far, and if you're aiming to crush your goals, you know that data is key. The exact data you've been craving is all at TripleWhale. You won't regret a single penny spent on it, and the best part is, if you ever need help with setup, technical issues, or anything in general, their customer service team is super helpful. You'll also get your own success manager — for us, it's Jenna, and she's incredibly responsive and helpful with our requests!

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