When we first demo'd this app for our store I was surprised that the voice interacting with my customers was of such a high quality. It was like I was answering their questions myself. There was a learning phase but the model was soon able to answer more complex questions and speak to customer needs. Every time we have tried an AI model for other aspects of our business, it has failed. What Federico and his team have built is on another level. I highly recommend this app for anyone looking for this type of feature on their site.

Trieve has had a real impact on how shoppers navigate our store - their AI chat guides product discovery in a way that feels natural, intuitive, and genuinely helpful. From day one, their team has been incredibly responsive and proactive. They’ve acted like true partners, not just vendors - bringing ideas to the table, iterating fast, and helping us get real value quickly. The tech lives up to the promise: personalized product suggestions, intelligent answers to shopper questions, and a smooth path from search to checkout. It adapts to our catalog, syncs with our brand voice, and reduces the load on our support team - all without requiring heavy setup on our end. If you’re looking for an AI solution that’s both cutting-edge and easy to work with, Trieve is absolutely worth it.