TREX Parcel

Develop by Shopify

Free plan available

Seamless order tracking on your store with phone OTP

Customizable appearance

Real-time tracking

Phone otp

Delivery time data

Issue analysis

In-app support

Customer support link

About TREX Parcel

Launched Jun 29, 2023

Built by Shopify

Address

6th Floor, One London Wall, London, ENG, EC2Y5EB, GB

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Description

Seamless order tracking with Malaysian couriers. Phone OTP for no-hassle tracking.

Say goodbye to email tracking hassles and hello to TREX Parcel. We're shaking up the world of order tracking! With just a phone number and an OTP, your customers can track orders from the comfort of your website. No more detours to random courier sites. And we didn't stop there! TREX Parcel throws in nifty in-app support, plus detailed insight on common issues and delivery times. All while putting the customer journey in the spotlight. TREX Parcel - order tracking just got a whole lot cooler!

Real-time order tracking via phone OTP
Comprehensive data on delivery times
Insightful analysis of common customer issues
Seamless tracking experience on your own website with customizable appearance
Effortlessly linked with your own customer support

Pros

Real-time tracking via phone OTP, eliminating the need for email tracking
Customers can track orders directly from the store's website, avoiding third-party courier sites
In-app support enhances customer service and experience
Provides comprehensive data on delivery times for better business insights
Offers analysis of common customer issues, helping businesses improve their service
Customizable tracking experience, tailored to match the store's branding and website appearance
Effortlessly integrates with the store's existing customer support system

Cons

Dependence on phone OTP might be inconvenient for users without phone access
Potential privacy concerns with using phone numbers for tracking
Requires store integration which could pose challenges for stores with more complex systems
Might not support all courier services, limiting its usability