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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Trackify X

Reviews (366)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

Echelonist

Sep 17, 2024  on Shopify

e-shopyland

Sep 16, 2024  on Shopify

I contacted a few times the support, it is very reactive and efficient, was surprise. Tanmay and Etien were very helful! Thanks :)

Pawesome House

Sep 15, 2024  on Shopify

Trackify support is very good specially etienne

The Social Tea House

Sep 15, 2024  on Shopify

Their customer service is awesome! We got help from one of their staff whose name is Tanmay and all my questions got answered within few minutes.

Pumply

Sep 15, 2024  on Shopify

Great support, Tanmay hopped in a quick call to help with the setup. Very friendly. Recommened!

OxyFlow

Sep 15, 2024  on Shopify

Got everything answered

Colibri Verlag

Sep 15, 2024  on Shopify

I had quite a few technical problems & questions when installing the App. Tanmay immediately offered me help and after 2 or 3 minutes we were on a call together. He helped me fix those problems and answered all of my questions. Thank you! Would definitely recommend using this app if you want to install multiple pixels in your store. EDIT: So I encountered another Problem and Tanmay fixed it within 10-15 minutes and now everything is Tracking Properly again. Really Good Support

LoulayShop

Sep 11, 2024  on Shopify

Great support, Tanmay helped me understanding and resolving a problem with clear explanations.

Garden Of Eden

Sep 08, 2024  on Shopify

great support, they always go above and beyond

My Cosy Valley

Sep 08, 2024  on Shopify

Good application, and attentive customer service. Very easy installation of the pixel

Jetaimeparis France

Sep 05, 2024  on Shopify

Assistance parfait avec Tanmay qui m'aider à paramétrer mes pixels facebook ads

Esmia Oslo

Sep 02, 2024  on Shopify

Tanmay helped me for the 3th time and is always taking time to help me. I really appreciate it and the help is very good. My pixels are all set very well just like the last time! Best support you get from an App!

Kemoro

Sep 02, 2024  on Shopify

Thank you very much Tanmay, you have done an incredible work regarding the issue with the onboard. He made sure that this bug is fixed with his developer team. Great !

Colibri Verlag

Sep 02, 2024  on Shopify

I had quite a few technical problems & questions when installing the App. Tanmay immediately offered me help and after 2 or 3 minutes we were on a call together. He helped me fix those problems and answered all of my questions. Thank you! Would definitely recommend using this app if you want to install multiple pixels in your store.

Privilège boutique

Aug 31, 2024  on Shopify

INSPIRE

Aug 28, 2024  on Shopify

Tanmay m'a vraiment aider à tout configurer; je le remercie beaucoup.

Esmia

Aug 26, 2024  on Shopify

Tanmay really helped me very quick and well. My tracking is all set and working correctly. I am really gratefull!

mercatomagno.com

Aug 26, 2024  on Shopify

I've had the pleasure of working with Tanmay from Trackify, and I couldn't be more impressed with his level of professionalism and expertise. Tanmay has an exceptional understanding of tracking and analytics, which has significantly improved our data insights. His ability to explain complex concepts in simple terms made it easy for our team to implement the necessary changes. Tanmay is always prompt, responsive, and willing to go the extra mile to ensure everything is running smoothly. His support has been invaluable to our business, and I highly recommend him to anyone looking for top-notch service in the tracking and analytics space. Thank you, Tanmay, for your outstanding work!

Zovaire

Aug 20, 2024  on Shopify

Tanmay helped me 2 times now, best support !! ;)) Very Happy !

Steel Suppliers

Aug 19, 2024  on Shopify

tanmay was very helpful and made the whole setup very easy. The whole experience was great

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