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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Shopify

Reviews (354)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

Tribes

Jun 11, 2025  on Shopify

I had been struggling to install the Meta Pixel on my Shopify store and tried multiple solutions without success. The support engineer was extremely patient, knowledgeable, and guided me step-by-step through the process. They explained things clearly, helped identify the issue quickly, and made sure everything was working perfectly before ending the chat. Their professional and helpful attitude made the whole experience smooth and stress-free. I really appreciate the quick resolution and their dedication to helping me. Thanks a lot for the excellent support Deep!

Expresspathology

Jun 11, 2025  on Shopify

My go to tracking app. Always works well, and support is very helpful!

SOLOCBD

Jun 02, 2025  on Shopify

They have a very good support! They helped me with all the configurations of Facebook. So helpful and super kind and patient.

Karola & Co.

May 30, 2025  on Shopify

This is a great app, their support is amazing. I highly recommend it

Fleur De Lys Jewelry

May 27, 2025  on Shopify

Great customer support

KINZ BOX

May 14, 2025  on Shopify

thank you so much for your help and your support

Zenman Bucovina

May 12, 2025  on Shopify

Very quick response and great quality support! Just starting to use the app, but with this support , I think we re in for the long run!

HYPEVENOMBRAND

May 09, 2025  on Shopify

Etien best supporter in Trackify

Amarelu

May 05, 2025  on Shopify

Der Support war echt klasse, wir sind durch meine Fragen durchgegangen und es wurde alles soweit beantwortet!

Elevanu

Apr 28, 2025  on Shopify

etien is very good support helpful

Promagg.ro

Apr 26, 2025  on Shopify

Trackify X has completely transformed how I manage and optimize my Facebook pixel data—installation was seamless, and the dashboard is intuitive and powerful. But what truly sets them apart is their top-tier customer service. The team not only responded promptly to my questions, they even gave me a call to walk through setup and answer everything in real time. Their proactive, hands-on assistance got me up and running faster than I ever expected. Highly recommend Trackify X for anyone serious about tracking and scaling their Shopify store!

STONE SKIRTS

Apr 15, 2025  on Shopify

Bardzo sprawny support, pomoc w 10 minut. Profesjonalne załatwienie sprawy.

Univershope

Apr 12, 2025  on Shopify

Excellent app! What impressed me most, besides the features, was the support: always fast, attentive and ready to answer any questions. Thanks to the entire team for the opportunity to use such an efficient and well-developed app!

jako - tienda online

Apr 08, 2025  on Shopify

Quiero hacer esta reseña en español para que otros administradores de negocio que hablen español se animen a usar esta aplicación que es excelente, configuración sencilla, increíble atención al cliente y definitivamente las ventas desde el día 1 se ven impactadas por el cambio.

GyftWear

Mar 27, 2025  on Shopify

Great customer service. A+

NayaTech

Mar 22, 2025  on Shopify

Very helpful support.

Airtex

Mar 20, 2025  on Shopify

Wonderful support provided by Mr. Deep. Thanks

Tolmea

Mar 10, 2025  on Shopify

Great support team ! They are really reactive and very efficient ! They help you with whatever you need. For me it's perfect to have a helpful client service as a beginner in Shopify. This app was recommended to me by e-commerce experts, now i understand why.

Piccola Mia

Mar 10, 2025  on Shopify

SLEEKY

Mar 02, 2025  on Shopify

I just wanted to take a moment to thank Etienne for their excellent support. The assistant I worked with was incredibly helpful and responsive to my issue. They took the time to thoroughly explain the steps needed to resolve my concerns and provided clear instructions, making the process much easier for me. Thanks to their help, I was able to get my Pixel properly set up and start tracking the "Purchase" event correctly on Facebook. I truly appreciate their dedication and quick assistance. I highly recommend Trackify for anyone looking for a reliable tracking solution. The support team is fantastic, and they make sure to address any issues promptly

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