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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Trackify X

Reviews (914)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

WYDROW

Oct 17, 2024  on Shopify

Easy to use and best customer service (Tanmay) !

DisagrEE

Oct 13, 2024  on Shopify

Coming from the "native" Shopify/Meta - Integration it is a pure joy to finally have some REAL support! Tanmay is very competent and commited to solve issues and takes time to explain the background as well... Very happy with the support and as well with the app so far! Recommended

Edelreich-Modehaus

Oct 07, 2024  on Shopify

Tanmay war eine super Hilfe und hat sofort mein Problem erkannt und mir bei allen meinen weitern Fragen eine Fachliche und Aussagekräftige Entscheidung treffen. Vielen Dank für die Super Hilfe, könnte ich mehr Sterne geben wäre das aufjedenfall passiert. Top Support!

1902krdy

Oct 07, 2024  on Shopify

I had a great time with Tanmay, he was really helpful and fixed my problem really quick ! :)

meshnebulizerstore

Oct 02, 2024  on Shopify

Great experience with Tanmay! Helped me out a lot in setting up the facebook pixel correctly. I have been a customer for more than 3 years now. I would recommend this app to anyone that needs high quality tracking!

Rainbownhome.com

Oct 01, 2024  on Shopify

Họ đã hỗ trợ tôi rất tuyệt vời bằng zoom , cảm ơn rất nhiều đến hỗ trợ

Boutifox

Sep 30, 2024  on Shopify

Amazing app and support. Pricing is a bit high, but it worth it if you have a profitable shop and want to scale up!

RPG Maps Forge

Sep 23, 2024  on Shopify

Tanmay is alway available for jump in the call and resolve all the issues. Thanks so much!

Masedic

Sep 23, 2024  on Shopify

Very helpful

AllInstore

Sep 22, 2024  on Shopify

merci tanmay pour l'aide et avoir résolue mon probléme.

Suzitee Store

Sep 19, 2024  on Shopify

Really nice support. Thank you!

UseEcoArte

Sep 18, 2024  on Shopify

Tanmay is an extremely polite and understanding person. I'm loving the app and it has given me what I need: data to improve my sales! It's the perfect tool to integrate Face/Meta and Pixel/API. Once again, congratulations on Tanmay's outstanding service.

Echelonist

Sep 17, 2024  on Shopify

e-shopyland

Sep 16, 2024  on Shopify

I contacted a few times the support, it is very reactive and efficient, was surprise. Tanmay and Etien were very helful! Thanks :)

Pawesome House

Sep 15, 2024  on Shopify

Trackify support is very good specially etienne

The Social Tea House

Sep 15, 2024  on Shopify

Their customer service is awesome! We got help from one of their staff whose name is Tanmay and all my questions got answered within few minutes.

Pumply

Sep 15, 2024  on Shopify

Great support, Tanmay hopped in a quick call to help with the setup. Very friendly. Recommened!

OxyFlow

Sep 15, 2024  on Shopify

Got everything answered

Colibri Verlag

Sep 15, 2024  on Shopify

I had quite a few technical problems & questions when installing the App. Tanmay immediately offered me help and after 2 or 3 minutes we were on a call together. He helped me fix those problems and answered all of my questions. Thank you! Would definitely recommend using this app if you want to install multiple pixels in your store. EDIT: So I encountered another Problem and Tanmay fixed it within 10-15 minutes and now everything is Tracking Properly again. Really Good Support

LoulayShop

Sep 11, 2024  on Shopify

Great support, Tanmay helped me understanding and resolving a problem with clear explanations.

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