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Customer reviews: Tipo Product Auction

Develop by tipo.io

Reviews (82)

Overall rating
4.9

What Merchants Think

The "Tipo Product Auction" app is generally well-received by merchants, with many highlighting its ease of use and the quick, efficient customer support they receive. Users appreciate the app’s functionalities for hosting auctions, which align with specific needs across different industries. The support team, especially Laura, frequently receives commendations for being responsive and helpful, making the app integration seamless for numerous merchants.

Key Strengths

  • Excellent customer support, with particular praise for Laura’s assistance
  • Easy integration and user-friendly setup
  • Robust features suitable for various auction types, including wine, art, and memorabilia
  • Effectiveness in handling notifications and bidder management
  • Customization options for appearance and functionality

Common Concerns

  • Limitations on auction numbers in the free plan with extended testing needs
  • Pricing model changes from number of auctions to number of auction orders
  • Issues with the bi-lingual experience and language switching
  • Occasional display issues in specific integrations

Final Thoughts

Overall, "Tipo Product Auction" is highly recommended by its users for anyone looking to host online auctions. Its strong support team, led by individuals like Laura, ensures any issues are resolved swiftly, contributing to a positive user experience. While there are some concerns about its pricing structure and multilingual features, the app's strengths largely outweigh these limitations, making it a valuable tool for businesses venturing into online auctions.

Golf Importz

May 14, 2024  on Shopify

Title: Exceeding Expectations: A Remarkable Experience with Software Engineer Laura In an era where exceptional customer service seems like a rare gem, encountering someone who not only meets but surpasses your expectations can be a breath of fresh air. Such was my recent encounter with software engineer Laura, whose dedication and expertise left me thoroughly impressed. From the moment I reached out with my software issues, Laura displayed a level of professionalism and attentiveness that immediately put me at ease. Her clear communication and willingness to listen to my concerns set the tone for what would become an outstanding experience. What truly sets Laura apart, however, is her unwavering commitment to solving problems. Not only did she address the issues I initially brought to her attention, but she also took the time to delve deeper, identifying potential underlying issues and proactively implementing solutions to prevent future complications. Her thoroughness and attention to detail were evident in every step of the process, instilling a sense of confidence in her abilities. But Laura's exceptional service didn't stop there. Recognizing that my needs extended beyond mere technical troubleshooting, she took it upon herself to provide valuable guidance and insights, ensuring that I not only had a functioning software solution but also a better understanding of how to optimize its performance and functionality. What truly sets Laura apart, however, is her unwavering commitment to solving problems. Not only did she address the issues I initially brought to her attention, but she also took the time to delve deeper, identifying potential underlying issues and proactively implementing solutions to prevent future complications. Her thoroughness and attention to detail were evident in every step of the process, instilling a sense of confidence in her abilities. In a world where customer service can often feel impersonal and transactional, Laura's genuine care and dedication stood out as a shining example of what true service excellence looks like. Her willingness to go above and beyond to ensure my satisfaction left a lasting impression, and I have no doubt that her dedication will continue to benefit those fortunate enough to work with her in the future. In conclusion, my experience with software engineer Laura was nothing short of exceptional. Her technical prowess, combined with her dedication to customer satisfaction, sets her apart as a true asset in her field. If you're in need of software assistance and want someone who not only gets the job done but exceeds expectations every step of the way, look no further than Laura. She's a rare find in today's world, and I wholeheartedly recommend her services to anyone in need.

Andrea Jacobsen

May 06, 2024  on Shopify

I used Tipo to auction off my artwork and everything worked perfectly! I love how it handles all the email notifications that go out to bidders. The support team is also quick to reply.

Selective Koi Sales

Mar 25, 2024  on Shopify

I needed some help setting the APP up. Spoke with Laura and she got straight to work sorted things out for me! Great job , thank you very much.

MNE Store

Jan 10, 2024  on Shopify

While we are normally a straightforward band merchandise webstore, we run one or two auctions monthly for some limited "vault" items so our fans can get some one-of-a-kind products and memorabilia. They've been very few hiccups with the app, but if we ever do run into any issues, their customer service is top notch and we are always taken care of in less than a day!

ecuaoasis

Dec 29, 2023  on Shopify

Very intuitive plugin and the best support experience I've ever had. Thanks again to Laura for helping me in such an efficient way.

WCC Auctions / Ventes aux enchères de CCMT

Dec 13, 2023  on Shopify

We've been using this application for three years now. It is the best auction application on the market. The feature that sold us was the automatic bidding. It works wonderfully. The vendor does a great job addressing all of our issues in a timely manner. We have also provided many suggestions that they have implemented. Just a few of things that I'm not happy about. 1. They changed their pricing plan from # of auctions to # of auction orders. These orders increase drastically. 2. Every year, we run simulated auctions to ensure that everything is working and these count against our orders. No way to run simulations for free. 3. Bi-lingual experience is not the smoothest. If you are on any page and choose to change the language, the context changes and you are re-directed to the home page. You don't stay on the page you were.

Lux Cafe Club

Dec 13, 2023  on Shopify

It's the most intuitive app and most straightforward to install! I tried the others on the Shopify App store and all of them require expert/engineering knowledge to set up. I quickly uninstall the others and was delighted with the Tipo one. Also I had some minor things that I wanted to tweak and the support from Laura was awesome. Prompt support, very dedicated person. I highly recommend this app for auction.

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