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Customer reviews: Tip Cup

Develop by Speed Boostr

Reviews (17)

Overall rating
2.4

What Merchants Think

The "Tip Cup" app receives mixed reviews from merchants with particular emphasis on the effectiveness of customer support and customization features, as well as some issues regarding compatibility and billing. While many appreciate the tailored support and ease of use, others express challenges with installation and customer service responsiveness.

Key Strengths

  • Outstanding and responsive customer support, especially highlighted for going above and beyond to resolve issues.
  • Highly customizable options for buttons and price selections, enhancing user experience.
  • Ease of installation and use, including compatibility with payment services like Shop Pay.
  • Valuable solution for adding tip features, especially for online businesses transitioning due to COVID-19.

Common Concerns

  • Issues with outdated app listings and inconsistent compatibility with certain themes.
  • Persistent and unauthorized billing, leading to customer frustration.
  • Limited support for some vintage themes and inadequate problem-solving for installation issues.

Final Thoughts

"Tip Cup" appears to be a useful tool for businesses seeking to integrate tipping functionality into their online platforms, especially beneficial for those moving to online sales. However, potential users should be aware of the compatibility issues and ensure proper installation support. The app's strong customer service capability stands out but improvements in theme compatibility and billing practices are needed to enhance its overall reputation and customer satisfaction.

Welham & Co

Apr 15, 2024  on Shopify

This is an outdated app listing, which shows an older version of the app. The current app looks nothing like what the screenshots show. There is no theme snippet used to install the app, as suggested by the screenshots. We are using a Shopify vintage theme, and they do not provide any support. When I reached out to the support email, the responses were very basic and not helpful in getting the app to work for us. We ended up uninstalling the app because they stated "Unfortunately, your current theme isn't compatible with our app".

Amazing Graze Charcuterie Co.

Sep 04, 2023  on Shopify

i uninstalled your app and you all are still charging me. i never installed this app in the first place and they had been charging me over a year and will not do anything about it. they dont even have a customer service you can contact. i am about to take legal action. this is not okay and not good business

Hivemill

Feb 24, 2022  on Shopify

This gets a full 5 stars just from the support from the Tip Jar team alone. Joe is outstanding and got it working with our very finicky situation, leading to a bunch of happy artists and easier accounting on my end. He was extremely patient and revisited our site several times as various things broke. Tip Jar itself is easy to install and use, and our vendors really like it. Do not be afraid to reach out and ask the developers questions, because they will bend over backwards to help and make this work for your site.

Monument Lab

Oct 25, 2021  on Shopify

Joe and the entire team are so helpful and responsive. The app is working really well for us and we love how customizable the button/price selection can be at check-out.

FLACOIMPOSTER

Mar 02, 2021  on Shopify

This is a superb app and when I couldn't change something the engineers fixed it for me immediately. The team running it is very efficient and knows their business. Highly recommend it. speedbootr are the guys who fixed it. defo use them!

Lambert Longhorns Store, owned by Lambert High School

Jan 01, 2021  on Shopify

Excellent app, simple, easy and clear to use. We use it as a quick donation before checkout, it works perfectly. The customer support is amazing, not only helped us resolved the conflict with other apps, but went above and beyond by providing multiple solution options and advices for the best practice of overwrite the theme code. Highly recommend this app and the support service, Thanks, Steven Hao

Grounded Kitchen, Coffee & Bar

Sep 01, 2020  on Shopify

A great app that lets customers add tips even when they check out with shop pay (which most other tip options don't do!). The individual support and customization was very impressive. I highly recommend!

Miami Food Co.

May 14, 2020  on Shopify

I signed up for the Free Trial and immediately received a customer support email asking if I'd like them to handle installation in my Edit Code section. Not being a programmer, I granted them access through my Shopify Admin section and the app was installed in literally 2 minutes. I was able to customize how the button looked, the tip amounts, and how the tip process acted. Tip Jar is already a killer addition to my site, and will allow our delivery drivers to make more money in a cashless, no contact way that's critical in this coronavirus world. Thanks, Burak!

Dachi Vancouver

May 12, 2020  on Shopify

This is the perfect solution for a tip/gratuity feature that Shopify as a platform is lacking. The team at SpeedBoostr have been amazing in getting this app developed so quickly to accommodate the many restaurants, including ourselves that have needed to move to online sales due to COVID-19. When you do the math, this app is worth it. For an example, check out our website - www.dachivancouver.com

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