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Customer reviews: TaxCloud Sales Tax Automation

Develop by Shopify

Reviews (70)

Overall rating
4.8

What Merchants Think

The feedback from merchants for "TaxCloud Sales Tax Automation" is overwhelmingly positive. Many users appreciate the attentive and efficient customer service, often noting the fast response times and personal attention received. The onboarding process is frequently described as smooth and straightforward, even for those with no prior experience. Users have also applauded the ease of use and the tool's ability to automate complex sales tax processes effectively, which helps save time and provides peace of mind regarding tax compliance. Overall, merchants view TaxCloud as a reliable and cost-effective solution compared to competitors.

Key Strengths

  • Exceptional customer service with quick response times
  • Smooth and efficient onboarding process
  • Ease of use and intuitive interface
  • Effective sales tax automation, ensuring compliance and accuracy
  • Competitive and transparent pricing
  • Seamless integration with platforms like Shopify

Common Concerns

  • Occasional technical issues with app integration
  • Perceived high pricing by some users
  • Some reports of confusion during the onboarding process regarding data uploads
  • Concerns over repeated app updates affecting stability

Final Thoughts

Overall, "TaxCloud Sales Tax Automation" is highly praised for its robust features, user-friendly design, and excellent customer support. While some technical issues and a few concerns about pricing exist, the general consensus is that TaxCloud provides a comprehensive and reliable solution for managing sales tax automation, making it a recommended choice for businesses looking to streamline their sales tax processes.

Mantra®

Jan 12, 2026  on Shopify

Setup was smooth, the process is straightforward, and the team is responsive and helpful. Night and day experience compared to other systems we've used in the past.

miavola LLC

Jan 06, 2026  on Shopify

Great and fast on-boarding. Very helpful on-boarding call with all questions answers around sales tax and the software!

OutdoorVitals

Jan 05, 2026  on Shopify

We have finished the On Boarding with TC and are just getting into our first month with them. So far everything has been easy and smooth. So glad we made the transition.

TheRanok.com

Dec 13, 2025  on Shopify

Terrible support. Replies come once a week, there is no chat, and in the end I cannot even get a clear answer about pricing within a week.

Die Werks

Dec 02, 2025  on Shopify

I was using Avalara and it was costing me a fortune. Every time I reached out for support, I could barely communicate with anyone, and I never got any real help. Because of that, I constantly missed payments and filing deadlines. I wish I had found TaxCloud sooner—it would’ve saved me a huge headache. Their team is U.S.-based, English-speaking, and actually helpful!

Mending the Soul

Nov 11, 2025  on Shopify

TaxCloud was AI research and my top choice for tax compliance for our non-profit. Everything has been easy to use and the onboarding process is seamless. Highly recommend!

Pluck

Nov 10, 2025  on Shopify

So far, so good. The onboarding was smooth and clearly communicated. Tax Cloud is doing what they say, filing, monitoring and triggering collection. All clear. Definitely recommend and am finding it extremely helpful!

PurO3

Oct 06, 2025  on Shopify

We just started with TaxCloud but the step-by-step onboarding process is incredibly easy and we love having someone very reactive to help us along the way, when questions come up. TaxCloud registered our company with a dozen states + SST states, painlessly. We linked our website with a few clicks... So far I highly recommend TaxCloud.

E-Conic Cycles

Sep 29, 2025  on Shopify

My goal was simple: let me focus on what I do well (selling) and give TaxCloud the back office chore of coordinating my sales tax obligations. The process has been rather seamless and my stress level has subsided. Thank you TaxCloud!

AVE+LIV

Sep 15, 2025  on Shopify

The whole process was easy! The emails were timely and the phone call walking me through the process was seamless. I love that I don’t have to worry about missing any filings. I highly recommend this ap.

K9 Kennel Boss

Sep 11, 2025  on Shopify

Seamlessly collates the tax data from multiple Shopify sites so we can file accurate returns as a single legal entity. The nexus tracker is very helpful as well.

RittenhouseNeedlepoint

Sep 09, 2025  on Shopify

We've only been with TaxCloud a couple months, but so far it has been leaps and bounds over other services we've used (taxjar, avalara). The biggest differentiator is the service level. We feel very well taken care of, can always get a prompt answer to our questions, and trust that they will make sure we are compliant with sales tax nexus.

Joy Creative Shop

Aug 21, 2025  on Shopify

We recently engaged TaxCloud and my only regret is not doing it sooner. The onboarding process is seamless through automation. The personal support from Lindsay has been thorough but not overwhelming. She patiently fielded my questions and helped find solutions. TaxCloud is removing my anxiety related to state sales tax.

Duluth Pack

Aug 08, 2025  on Shopify

We have recently switched from another larger tax filing software to TaxCloud and couldn't be happier! We went from a high price tag with very little support or service, to a manageable price point with great help. Great group to work with!

KRock By Kelsy

Aug 06, 2025  on Shopify

I have been using Tax Cloud with my Shopify store for a couple months now and love it. Onboarding was super smooth. Communication has been amazing. Best decision we have made for sale and use tax.

Lauricidin

Jul 31, 2025  on Shopify

Super efficient and knowledgable. Very helpful to help our company be compliant with all the state taxes.

Camp Nest Supply

Jul 30, 2025  on Shopify

After conducting an test with close friends who tested and purchased from my store, the feedback was overwhelmingly positive , they said the store felt smooth and professional.

Cable Bullet

Jul 21, 2025  on Shopify

We have just completed the onboarding process and our first month filing after switching from Avalara (previously TaxJar) to TaxCloud. We remit sales tax in 43 States. So far, it has been a seamless and pain-free experience. Onboarding was transparent and well-organized. The representative has been helpful and proactive in resolving any issues and providing answers to our questions. The interface is easy to use, as are the reports. The integration itself is more intuitive, as it leverages Shopify Tax. We're cutting our costs in half and getting an upgrade!

Her Hair Extentions

Jun 30, 2025  on Shopify

I have talked to multiple companies prior to reaching out to TaxCloud. Their pricing seemed super reasonable, and the process of enrollment was extremely easy and smooth. Onboarding team is amazing and helpful. I am glad that I won't have to deal with filing my taxes myself.

Fair Indigo

Jun 03, 2025  on Shopify

This service is like night and day, heads and shoulders above what we were previously experiencing with our former provider. The onboarding was so clear, step by step, and the menus and flow of how to get things set up were very easy to follow. We had one hiccup with our SST registrations but at that point the onboarding rep at TaxCloud took over and handled everything. So glad we switched!

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