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Customer reviews: TaxCloud Sales Tax Automation

Develop by TaxCloud

Reviews (35)

Overall rating
4.9

What Merchants Think

The feedback from merchants for "TaxCloud Sales Tax Automation" is overwhelmingly positive. Many users appreciate the attentive and efficient customer service, often noting the fast response times and personal attention received. The onboarding process is frequently described as smooth and straightforward, even for those with no prior experience. Users have also applauded the ease of use and the tool's ability to automate complex sales tax processes effectively, which helps save time and provides peace of mind regarding tax compliance. Overall, merchants view TaxCloud as a reliable and cost-effective solution compared to competitors.

Key Strengths

  • Exceptional customer service with quick response times
  • Smooth and efficient onboarding process
  • Ease of use and intuitive interface
  • Effective sales tax automation, ensuring compliance and accuracy
  • Competitive and transparent pricing
  • Seamless integration with platforms like Shopify

Common Concerns

  • Occasional technical issues with app integration
  • Perceived high pricing by some users
  • Some reports of confusion during the onboarding process regarding data uploads
  • Concerns over repeated app updates affecting stability

Final Thoughts

Overall, "TaxCloud Sales Tax Automation" is highly praised for its robust features, user-friendly design, and excellent customer support. While some technical issues and a few concerns about pricing exist, the general consensus is that TaxCloud provides a comprehensive and reliable solution for managing sales tax automation, making it a recommended choice for businesses looking to streamline their sales tax processes.

A2Z Finds

Apr 22, 2025  on Shopify

3rd times a charm! I tried working with two other companies for Sales and B&O taxes for my new store. Needless to say, I was more confused about the process and communication was not adequate. Tax Club impressed me from the first meeting! Communication is excellent and they are responsive - even have a phone number to call, which they answer or return the call in short order! Even more important is their knowledge, professionalism and efficiency. it gives me confidence they are experts in what they deliver, anticipating questions and clarifying processes. I'm excited to learn and grow with them! To top it off their price is competitive which I need as a new business owner!

Paint Life Supply Co.

Apr 10, 2025  on Shopify

The on-boarding process with TaxCloud was amazing and stress free. All questions were answered faster than I could have imagined. The initial contact with them took literally minutes. Such a responsive team. I can't believe it, this was the best experience I've had with a service provider in a very long time! Looking forward to partnering with TaxCloud!

Smartisans

Apr 02, 2025  on Shopify

So far so good! Their Shopify plan provides the SST discounts we were looking for and helps smooth the expensive proposition of expanding sales tax collection as sales grow and new nexus thresholds are reached.

Esembly

Apr 01, 2025  on Shopify

TaxCloud has been professional, streamlined, and easy to use + communicate with. I highly recommend.

Jacques Torres Chocolate

Mar 19, 2025  on Shopify

So much easier to work with than Avalara! When we worked with Avalara they never responded to our questions or messages. TaxCloud's team is much more responsive and US-based. We also found they understood issues quickly, and then were able to resolve them with less time spent by us. We would highly recommend them to anyone looking for sales tax return assistance!

SLEEFS

Mar 19, 2025  on Shopify

Onboarding was super easy, and pricing helped a ton specially with Shopify and/or Avalara charging now to collect sales taxes

GoodKind

Mar 18, 2025  on Shopify

My onboarding experience with TaxCloud was excellent. The team was incredibly helpful, and the platform was easy to use and follow. I especially appreciated how smooth the state registration process was. Overall, a seamless and efficient experience!

Insect Shield

Mar 14, 2025  on Shopify

Recently switched to TaxCloud for sales tax reporting and filings. This has been one of the most organized and detailed transitions I have experienced. Highly recommend TaxCloud to any size business. The software is easy to use and learn. Great staff and quick responses by customer service! A perfect app if looking for sales tax reporting and filing.

Spartan Defense

Mar 12, 2025  on Shopify

I can't say enough good things about TaxCloud! Their onboarding process was incredibly smooth, and their portal is user-friendly, intuitive, and easy to navigate — a complete game-changer compared to my previous experience with Avalara. What truly sets TaxCloud apart is their exceptional customer service. Every time I had a question or needed guidance, their team responded promptly and professionally, making me feel like my business truly mattered. It's refreshing to work with a company that values its customers and goes above and beyond to provide support. On top of that, their pricing is highly competitive, making their service an even better value. If you're looking for a reliable, efficient, and customer-focused tax compliance solution, I highly recommend TaxCloud!

Cárnico Tools & Provisions

Mar 11, 2025  on Shopify

TaxCloud has made the process easy to set up and start monitoring our sales throughout different states. I am not a developer but this was easy to set up and easy to manage. Their support team has been very responsive and easy to work with. Very satisfied with the services.

LitJoy Crate

Mar 11, 2025  on Shopify

The customer service experience with the TaxCloud onboarding process was great. Our designated rep was extremely knowledgeable and communicative with us.

Sassy Lash Supplies

Feb 18, 2025  on Shopify

TaxCloud support always gets back quickly and with answers to my questions. A great app for tax filings.

Under 5'10

Feb 07, 2025  on Shopify

This app is so easy to setup and their onboarding staff are amazing. Can't wait to share with other companies.

Image Wash Products

Jan 30, 2025  on Shopify

I had a terrible experience with a competing sales tax company, so I decided to try TaxCloud. This has been the best onboarding experience I have ever had when it comes to setting up a new sales tax service. The TaxCloud team has been wonderful to work with. Their site is very easy to navigate and understand. So far everything seems to be working great.

Jope

Jan 15, 2025  on Shopify

The TaxCloud team is very responsive and helpful. Their support team typically responds within a few hours (sometimes within minutes), and they work together to ensure you get the answers you need promptly. The onboarding process was straightforward, even for someone with no prior experience. They efficiently handled everything I needed, including registering in new states (SST and non-SST) and setting up my new accounts. They also took care of submitting the first filings on time, which was a huge time-saver. While there are occasional bumps in the road, they have always resolved any issues effectively. The integration with the Shopify store works seamlessly, and their pricing is highly competitive for small businesses. Overall, I think they are a solid solution for small business owners.

nama

Jan 07, 2025  on Shopify

Great App, would highly recommend for any company looking to make the sales tax process much more efficient

Kayezen VECTOR

Dec 22, 2024  on Shopify

The TaxCloud team has been a pleasure to work with, demonstrating responsiveness, professionalism, and efficiency in addressing our inquiries. Among the companies we evaluated, TaxCloud stood out as the clear choice. Their tool is intuitive, straightforward to set up, and user-friendly.

Rawganique

Dec 07, 2024  on Shopify

This is our first use of tax filing apps. Great experience with onboarding so far. Each interaction is building more trust. The portal is easy to use and very clear - kudos to the designers. Our hope was that TaxCloud takes off the entire chore of dealing with various state sales tax filings, and they are exactly doing that. Pricing is competitive and transparent. Good experience so far.

MoonlightMakers

Nov 26, 2024  on Shopify

TaxCloud is far easier to use than other apps we have used to do our sales tax filing. They are very quick to respond to emails which is key for us and their pricing is great. Highly recommend.

Sonero

Oct 20, 2024  on Shopify

TaxCloud has been much better to work with than everything else we've tried. We've been able to have our filings done for us at a good price (some states are even free) and when something does come up, their customer service is real people who actually respond to us and are helpful.

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