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Customer reviews: TaxCloud Sales Tax Automation

Develop by TaxCloud

Reviews (22)

Overall rating
4.8

What Merchants Think

The feedback from merchants for "TaxCloud Sales Tax Automation" is overwhelmingly positive. Many users appreciate the attentive and efficient customer service, often noting the fast response times and personal attention received. The onboarding process is frequently described as smooth and straightforward, even for those with no prior experience. Users have also applauded the ease of use and the tool's ability to automate complex sales tax processes effectively, which helps save time and provides peace of mind regarding tax compliance. Overall, merchants view TaxCloud as a reliable and cost-effective solution compared to competitors.

Key Strengths

  • Exceptional customer service with quick response times
  • Smooth and efficient onboarding process
  • Ease of use and intuitive interface
  • Effective sales tax automation, ensuring compliance and accuracy
  • Competitive and transparent pricing
  • Seamless integration with platforms like Shopify

Common Concerns

  • Occasional technical issues with app integration
  • Perceived high pricing by some users
  • Some reports of confusion during the onboarding process regarding data uploads
  • Concerns over repeated app updates affecting stability

Final Thoughts

Overall, "TaxCloud Sales Tax Automation" is highly praised for its robust features, user-friendly design, and excellent customer support. While some technical issues and a few concerns about pricing exist, the general consensus is that TaxCloud provides a comprehensive and reliable solution for managing sales tax automation, making it a recommended choice for businesses looking to streamline their sales tax processes.

Sassy Lash Supplies

Feb 18, 2025  on Shopify

TaxCloud support always gets back quickly and with answers to my questions. A great app for tax filings.

Under 5'10

Feb 07, 2025  on Shopify

This app is so easy to setup and their onboarding staff are amazing. Can't wait to share with other companies.

Image Wash Products

Jan 30, 2025  on Shopify

I had a terrible experience with a competing sales tax company, so I decided to try TaxCloud. This has been the best onboarding experience I have ever had when it comes to setting up a new sales tax service. The TaxCloud team has been wonderful to work with. Their site is very easy to navigate and understand. So far everything seems to be working great.

Jope

Jan 15, 2025  on Shopify

The TaxCloud team is very responsive and helpful. Their support team typically responds within a few hours (sometimes within minutes), and they work together to ensure you get the answers you need promptly. The onboarding process was straightforward, even for someone with no prior experience. They efficiently handled everything I needed, including registering in new states (SST and non-SST) and setting up my new accounts. They also took care of submitting the first filings on time, which was a huge time-saver. While there are occasional bumps in the road, they have always resolved any issues effectively. The integration with the Shopify store works seamlessly, and their pricing is highly competitive for small businesses. Overall, I think they are a solid solution for small business owners.

nama

Jan 07, 2025  on Shopify

Great App, would highly recommend for any company looking to make the sales tax process much more efficient

Kayezen VECTOR

Dec 22, 2024  on Shopify

The TaxCloud team has been a pleasure to work with, demonstrating responsiveness, professionalism, and efficiency in addressing our inquiries. Among the companies we evaluated, TaxCloud stood out as the clear choice. Their tool is intuitive, straightforward to set up, and user-friendly.

Rawganique

Dec 07, 2024  on Shopify

This is our first use of tax filing apps. Great experience with onboarding so far. Each interaction is building more trust. The portal is easy to use and very clear - kudos to the designers. Our hope was that TaxCloud takes off the entire chore of dealing with various state sales tax filings, and they are exactly doing that. Pricing is competitive and transparent. Good experience so far.

MoonlightMakers

Nov 26, 2024  on Shopify

TaxCloud is far easier to use than other apps we have used to do our sales tax filing. They are very quick to respond to emails which is key for us and their pricing is great. Highly recommend.

Sonero

Oct 20, 2024  on Shopify

TaxCloud has been much better to work with than everything else we've tried. We've been able to have our filings done for us at a good price (some states are even free) and when something does come up, their customer service is real people who actually respond to us and are helpful.

Healthy Skin For You

Oct 02, 2024  on Shopify

We recently moved over to TaxCloud's new app for Shopify, we'd been using the previous one for about a year, and have always had a good experience. When we have questions we can email the support team and hear back the same day, or the one time we needed an urgent answer we were able to call and talk to their support team, which is so rare to find these days. Great service and value, thank you TaxCloud!

Lemyn

Sep 29, 2024  on Shopify

Outstanding Tax Service - Highly Recommended We've used many tax service providers in the US, from big names like Avalara to mid-sized companies, and hands down, TaxCloud is the best. What sets them apart is their exceptional customer service and personal approach. Unlike the big companies, they offer a more personalized experience with a dedicated professional who is always there for you. Their response time is incredibly fast, and we've saved thousands of dollars each year since switching. For years, we overpaid, but now we only pay a fraction of what we used to. The onboarding process was seamless, thanks to the support of a dedicated expert who made the transition easy. Not only do they calculate and file taxes for us, but they also ensure we stay compliant. Whenever we have questions, they're quick to respond and are available for a call whenever we need them. If you're looking for a tax service that goes above and beyond, TaxCloud is the way to go. We couldn't be happier with the results!

CR Apparel

Sep 26, 2024  on Shopify

We're so glad to have found TaxCloud after working with other similar services that ignored us when we needed help or had questions. On top of that, we get some states filed for free, and overall we saved on our monthly fees. I was cautiously optimistic–would the really be better while also being cheaper? The answer is, yes. Sometimes it feels like some kinks are being worked out, but they have been a partner while our past sales tax solutions were MIA. Thank you Rianna, Ryan, and the TaxCloud team

Maddie's American Pet Products

Sep 19, 2024  on Shopify

First this app is very expensive. My main issue is the support and overall quality of the product. Since the new app was launched (they redo the app often) I have not been able to get the app to link to my store and support keeps saying to uninstall and reinstall....

Guaranteed Dog Training

Sep 06, 2024  on Shopify

We started using TaxCloud when we started selling supplies and merchandise online and needed to track our tax liability beyond just California. TaxCloud gets the job done and I don't have to spend time doing the various filings each month. Their customer support team is nice and helpful, I get responses the same day, and my issue is usually resolved pretty quickly, although there have been some that took longer, they would keep me updated and felt like they were genuinely working on it. A much different feeling than some of the other sales tax companies out there. I highly recommend!

Trucks R Us

Sep 02, 2024  on Shopify

TaxCloud is hands down the best tax app we've used since opening our Shopify store. It's super simple to setup and then it does all the work for you. With that said, the one time we had a question, the customer service team was easy to get in contact with and quick to give an answer. 10/10

Geyser Systems

Sep 01, 2024  on Shopify

We've been using TaxCloud for 4 years. Whenever we've had questions or issues, the TaxCloud team is prompt & effective with their customer service. It's fantastic to not have to worry about sales tax compliance for we know it's in good hand with the TaxCloud team.

Prodrome

Aug 27, 2024  on Shopify

TaxCloud has been very useful for our growing business. Knowing that our sales tax reporting is being taken care of properly provides peace of mind for our tax compliance needs. Installing the new App recently went very smoothly making it easy to recommend TaxCloud for your sales tax automation needs!

Carisclothing LLC

Aug 19, 2024  on Shopify

I initially found the onboarding process a bit confusing regarding the need to upload a CSV file to the platform. However, thanks to the incredible care and attention of Rianna, I decided to stay with TaxCloud to support my business with sales tax compliance. Thank you TaxCloud for making my day run smoother and freer to dedicate my time to my other endeavors.

Love Our Parks

Aug 14, 2024  on Shopify

TaxCloud Sales Tax Automation is a lifesaver for multi-state Shopify stores! It handles sales tax reporting across multiple states effortlessly, ensuring compliance and saving us from potential headaches. A must-have for any growing business!

Declan's Mining Co.

Aug 11, 2024  on Shopify

We have been using TaxCloud for our sales tax needs for over 3 years and could not be more satisfied with the servicing of our account, the accuracy of the calculations/data, and the timeliness of the filings. We highly recommend TaxCloud to any business who is required to file sales taxes.

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