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Customer reviews: Synder

Reviews (226)

Overall rating
4.8

What Merchants Think

Overall, the "QuickBooks/Xero sync ‑ Synder" app receives positive feedback from its users. Merchants appreciate its seamless integration capabilities and efficiency in automating tedious accounting tasks. Many users highlight the significant time savings and improved bookkeeping accuracy due to the app. While customer support is frequently praised for its responsiveness and expertise, there are instances of dissatisfaction related to pricing and occasional technical issues.

Key Strengths

  • Seamless integration with QuickBooks and Xero, saving time on bookkeeping tasks.
  • User-friendly interface that requires minimal technical expertise.
  • Comprehensive support for syncing various transaction elements like sales, fees, and taxes.
  • Customizable settings and rules for tailored accounting solutions.
  • Automated daily reconciliations to ensure accounting accuracy.

Common Concerns

  • Occasional technical glitches leading to significant accounting issues.
  • Pricey plans, especially when syncing historical data.
  • Limited support for multiple currencies on lower-tier plans.
  • The need for improvement in mapping functionalities and speed of tech support.
  • Recent negative experiences impacting merchant confidence.

Final Thoughts

The "QuickBooks/Xero sync ‑ Synder" app is a valuable tool for merchants looking to streamline their accounting processes. It offers robust features and an intuitive interface that significantly reduces the manual workload. However, potential users should be aware of its pricing considerations and possible technical challenges. With its highly praised customer support, Synder remains a competitive choice for businesses seeking efficient accounting solutions.

RIWI Buildit US

Mar 26, 2024  on Shopify

Amazing Experience, the App functionality is beyond expectation and they got a very helpful support team specially my experience with Andrew went exceptionally well

Xscape Evenings

Feb 13, 2024  on Shopify

Working with Kay Reel has been a pleasure as well as a great learning experience. He is patient and professional and friendly; I was able to get my issues resolved because of him. Shoutout to Lana, she is also amazing. Thanks Synder !!!

Plntd

Feb 05, 2024  on Shopify

Absolutely loving Synder for integrating our Shopify sales into QuickBooks Online (QBO)! The customization level this SAAS software offers is mind-blowing. You can tweak just about anything to ensure your sales data syncs just the way you need it to. And those smart rules? Game-changer. They allow for such precision in how transactions are handled, ensuring everything lines up perfectly in our accounting. The interface is another highlight. It's super intuitive, making navigation a breeze, even for someone who might not be tech-savvy. Yes, I won't lie, the initial setup does require a bit of time and patience. But trust me, it's an investment that pays off massively in the long run. It streamlines everything so smoothly that you'll wonder how you managed your accounts without it. For folks who like to keep a hands-on approach (like me!), the manual sync option is a blessing. It gives you that extra bit of control whenever you feel the need to double-check or adjust things on the fly. And let's talk about the customer service. Fast, efficient, and genuinely helpful. A big shout out to Clarissa, who was an absolute star in guiding us through the setup process and answering every question with such patience and expertise. It's not just about having a great product; the support behind it makes a world of difference, and Synder truly excels in this. If you're on the fence about choosing a syncing solution for your sales and accounting needs, I can't recommend Synder enough. It's transformed how we handle our finances, making everything more organized and significantly less stressful.

Equicizer

Jan 15, 2024  on Shopify

Syncing information into Qbks Online is a game changer with Synder. Highly recommend.

Grandpa's Goody Getter

Jan 11, 2024  on Shopify

We've been using Synder for a couple of years now and find it extremely beneficial for our QBO accounting system. We recently had an issue where our synchronizations stopped working after an update and Marko with Customer Support was able to give me the resolution quickly. Overall, satisfied with the product and the support. George gave us excellent support.

Bare Knitwear

Dec 28, 2023  on Shopify

Found this app through the app store. Does the job well and as described. Only complaint is the inability to accept multiple currencies with the smaller plan. We sell in both the U.S. and Canadian markets, but don't have enough sales to justify paying the larger monthly fees.

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