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Customer reviews: Sweet Upsell

Develop by Shopify

Reviews (12)

Overall rating
4.2

What Merchants Think

Merchants generally have positive feedback about "Sweet Upsell," appreciating its effectiveness in increasing sales and ease of integration with Shopify. However, while many enjoy the support provided, some users have reported issues with customer service responsiveness and billing concerns.

Key Strengths

  • Seamless integration with Shopify
  • Significant increase in Average Order Value (AOV) and overall revenue
  • Effective post-purchase upsell features
  • Easy to set up and user-friendly interface
  • Reliable and helpful customer support for most users

Common Concerns

  • Occasional issues with customer service responsiveness
  • Cost concerns, as some find the pricing high
  • Billing issues related to charges post-uninstallation

Final Thoughts

"Sweet Upsell" is highly regarded for its capability to boost sales through effective upselling techniques and easy setup. While there are some concerns primarily regarding customer service and billing, the overall reception indicates it is a valuable tool for Shopify merchants seeking to increase their revenue.

Easy Click

Sep 30, 2025  on Shopify

Fairly easy to use and a good amount of control through Shopify's built in checkout customization options. Helpful staff if you ever have any questions, and are willing to make sure your checkout works at the best conversion rate it can.

Apex Avenue

Sep 29, 2025  on Shopify

Only App we found that worked for our payment processor. Super convenient, took our AOV through the roof. The support is pretty good too, we were talking to a real person without any hassle.

Tech Shop

Sep 28, 2025  on Shopify

Just took 5 mins to install and paid for itself almost immediately. Love the direct integration to Shopify's api so it doesn't get in the way.

Rare Gem

Sep 27, 2025  on Shopify

A real solid app, does just what it says on the side of the box. Great support and no nonsense results.

Daliy Grabs

Sep 23, 2025  on Shopify

Amazing app! love the order status page customization. We've seen decent ROI from this app since we installed it. Thank you!

Dulora

Aug 15, 2025  on Shopify

I rarely leave negative reviews, but this customer support experience was unacceptable. We used the app for two years without issue, and then it suddenly stopped showing post-purchase. Instead of investigating or offering a solution, Jack from support gave vague, unhelpful replies and failed to address the problem. Messages went largely unanswered, and the overall attitude was poor — not how paying customers should be treated. I strongly recommend choosing a different app for your store.

Craft cove

Aug 04, 2025  on Shopify

Tom and the team were super helpful setting things up. It's such a nice nudge too, the other cross sells and upsell guys we tried inserted themself in the flow, these guys just extend the existing pages.

Allora Goods

Aug 01, 2025  on Shopify

Probably the most straightforward Upsell and Cross-sells we've used. After we positioned the app block in the checkout we started doing numbers immediately with no further configuration.

Luxe mart

Jul 27, 2025  on Shopify

Incredibly patient and helpful support team. They explained how it works and encouraged me to place a test order to fully understand its features. A few hours later we had a couple of sales come in tagged through the app.

Nova bazar

Jul 27, 2025  on Shopify

As someone new to Shopify, finding the perfect upsell app seemed daunting at first. I stumbled upon Sweet Upsell, encouraged by its great reviews. Initially, navigating through the options and settings was challenging, but support got me up and running after a quick chat.

Quick mart

Jul 25, 2025  on Shopify

This app fully deserves its 5-star rating. It has excellent functionality, but also the team behind it genuinely get customer care. A big thank you and heartfelt appreciation to Jaachi and the entire team!

Cuddly Kittens

Jun 29, 2025  on Shopify

We were looking for a simple app to boost sales with product upsell, this app has made upselling on our website a smooth process. Great app, absolutely love it.

Twilight Bazaar

May 15, 2025  on Shopify

I like how it works well with products people want multiple versions of. It gets the buy button in front of them without being pushy.

Littlethingsstyle

Mar 29, 2025  on Shopify

I’ve been trying to remove the app for days, but no matter what I do, I can’t seem to cancel it. I’ve contacted support multiple times, but I’m still getting charged and no one has helped me resolve the issue. It’s extremely frustrating and disappointing that I’m unable to get any assistance or stop the recurring payments. This is very poor customer service, and I would not recommend this app to anyone.

Snus O`Clock

Mar 03, 2025  on Shopify

Best customer service anyone ever offered, if you are here seeing this review , guys honestly , learn from [email protected], to break it down , imagine something as , repairing all ur issues , with 0 effort , just 3 messages , honestly , it saved my business a lot of useful time , no headache , i acc managed to end up 2 more deals during this time which are going to take my business to the next level

Primerra

Dec 29, 2024  on Shopify

I am not happy of this app, because I uninstalled it, and it charge me for another full month. The app is very clunky, and the additional charge stings.

Gizmo Galaxy

Oct 03, 2024  on Shopify

Sweet Upsell integrates so seamlessly with Shopify. My AOV has increased ever since I started using it. Can't believe I was missing out on upsells before!

FusionFit Gear

Sep 30, 2024  on Shopify

Absolutely love this app! Sweet Upsell has boosted my store's revenue significantly with no extra effort. The post-purchase upsells on the confirmation page are a game-changer. Highly recommend it for every Shopify store!

kitty kisses

Aug 03, 2024  on Shopify

Nice app, runs great on autopilot bringing in sales without being overbearing on the order tracking page. Had some questions while setting it up and got helpful support.

Concept Marseille

Jul 09, 2024  on Shopify

Dear sweet uspell. Man man man, what a bad support not normal. Haven't had this bad since ages, they have a live chat where no one at all. There is also no email they respond to. And yes it will be something if they do respond to me now since I give 1 star. App works fine, just very expensive 30 euros a month. There are much better options.

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