I rarely leave negative reviews, but this customer support experience was unacceptable. We used the app for two years without issue, and then it suddenly stopped showing post-purchase. Instead of investigating or offering a solution, Jack from support gave vague, unhelpful replies and failed to address the problem. Messages went largely unanswered, and the overall attitude was poor — not how paying customers should be treated. I strongly recommend choosing a different app for your store.

Tom and the team were super helpful setting things up. It's such a nice nudge too, the other cross sells and upsell guys we tried inserted themself in the flow, these guys just extend the existing pages.

Probably the most straightforward Upsell and Cross-sells we've used. After we positioned the app block in the checkout we started doing numbers immediately with no further configuration.

Incredibly patient and helpful support team. They explained how it works and encouraged me to place a test order to fully understand its features. A few hours later we had a couple of sales come in tagged through the app.

As someone new to Shopify, finding the perfect upsell app seemed daunting at first. I stumbled upon Sweet Upsell, encouraged by its great reviews. Initially, navigating through the options and settings was challenging, but support got me up and running after a quick chat.

This app fully deserves its 5-star rating. It has excellent functionality, but also the team behind it genuinely get customer care. A big thank you and heartfelt appreciation to Jaachi and the entire team!

We were looking for a simple app to boost sales with product upsell, this app has made upselling on our website a smooth process. Great app, absolutely love it.

I like how it works well with products people want multiple versions of. It gets the buy button in front of them without being pushy.

I’ve been trying to remove the app for days, but no matter what I do, I can’t seem to cancel it. I’ve contacted support multiple times, but I’m still getting charged and no one has helped me resolve the issue. It’s extremely frustrating and disappointing that I’m unable to get any assistance or stop the recurring payments. This is very poor customer service, and I would not recommend this app to anyone.

Best customer service anyone ever offered, if you are here seeing this review , guys honestly , learn from [email protected], to break it down , imagine something as , repairing all ur issues , with 0 effort , just 3 messages , honestly , it saved my business a lot of useful time , no headache , i acc managed to end up 2 more deals during this time which are going to take my business to the next level