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Customer reviews: Sweet Analytics and Reporting

Reviews (17)

Overall rating
5

What Merchants Think

Merchants overwhelmingly appreciate "Sweet Analytics and Reporting" for its ease of use, comprehensive data insights, and exceptional customer service. Many note the app's ability to transform data into actionable strategies, enhancing growth and operational efficiency. The team behind Sweet receives high praise for their support, expertise, and dedication to client success.

Key Strengths

  • Intuitive and user-friendly dashboard
  • Comprehensive data insights that enhance marketing performance
  • Real-time data tracking and reporting
  • Exceptional customer support and expert guidance
  • Integration that complements and exceeds Shopify's reporting capabilities
  • Facilitates data-driven decision-making and strategic planning
  • Support for small teams by simplifying complex data analysis

Common Concerns

  • Occasional glitches/pauses in data updates
  • Learning curve in utilizing all available functionalities

Final Thoughts

"Sweet Analytics and Reporting" stands out as a vital tool for e-commerce businesses aiming to leverage data for growth. While there are minor areas for improvement, its strong points make it a highly recommended solution for enhancing business intelligence and operational strategy.

Pepa London

Mar 20, 2025  on Shopify

great analytics platform with micro and macro levels of information available to find quickly and easily, plus extremely detailed customer segmentation that you can then apply to reports. very useful

MADE THE EDIT

Mar 17, 2025  on Shopify

The dashboard is so easy to use and the team are amazing to work with. They really know their stuff and help you get under the skin of what's working and what isn't, deeper understanding of your cohorts and also provide invaluable guidance around growth strategy.

Sassy Scents

Mar 15, 2025  on Shopify

Sweet is my best kept secret. Amazing people to work with. Oliver, Katy and Jo are all fantastic and can't do more for you. The growth model has changed the way we do business.

Rock & Ruddle USA

Mar 14, 2025  on Shopify

The regular support from the excellent team at Sweet Analytics is very helpful for our business (Rock & Ruddle Hairbrushes) in a myriad of ways: learning about and understanding key metrics to measure the effectiveness of our marketing, advice on creation of our marketing strategy, implementation of our advertising and communication strategy including assisting with creative work. The Sweet team also connect us with many valuable sources of information that relate to our business including social media expertise and ways to optimise our advertising reach.

No Emotions

Mar 12, 2025  on Shopify

We've found Sweet Analytics to be extremely valuable in enhancing our marketing performance. Their support is outstanding and highly recommend!

Addison Ross Ltd UK

Mar 11, 2025  on Shopify

The support of Sweet Analytics has been invaluable with tracking the growth of our family run and global reaching brand. The Sweet dashboard has been integral for monitoring our data and forecasting future resources across our multiple Shopify stores. We have experienced an incredibly supportive team since day one and highly recommend the service to any brands looking to maximize their potential with their data.

Naturalmat

Mar 10, 2025  on Shopify

Sweet Analytics is an integral part of our tech stack. For a complex merchant, where Shopify's reporting falls short (we don't use it at all), Sweet Analytics provides us with insights, and data we can trust. We've worked with Sweet since day one, famously "client No. 2". The whole team are experts in their field, really know their stuff and a pleasure to work with. I would highly recommend Sweet to anyone who needs to make sense of the numbers and needs a trusted partner to do the heavy lifting.

Bunker Mentality

Mar 10, 2025  on Shopify

The Sweet system is truly excellent, and we rely on it religiously. It provides a wealth of data, but you can start with what you need and gradually explore more as your confidence grows. However, what truly sets Sweet apart is the people. When we faced significant challenges last year, their support was invaluable. Oliver, Katy, and the team checked in regularly, offering guidance and reassurance every step of the way. Their dedication made a real difference, and we can't recommend them highly enough.

The Vintage List

Mar 10, 2025  on Shopify

Sweet Analytics has been incredibly useful for us, greatly improving our marketing performance over the last twelve months. And the support is excellent too. Very much recommended.

ChalkStream®

Mar 10, 2025  on Shopify

Very happy to recommend Sweet's services which have supported us for 5 years as we have grown our e-commerce business. I am new to the app but hopefully it will match their service to date.

mahabis

Mar 07, 2025  on Shopify

For an SME with a relatively small team Sweet saves us so much time and really enables you to drill down to what really matters in an easy to view visual forms. You open the dashboards and it is there. Primarily the unit economics of if you are making money on a day by day live basis. An accurate first time CAC cost without having to run a load of different reports across Shopify, Meta, Google, Affilite and any other channel you use - and ultimately does it fit into your growth aspirations for the year which you set in a growth model which auto segments customers and shows predicted behaviour. I will also give a shout out to Katy and the wider team as training & help is top notch. You have a specific query, a function you don't understand and they give a responsive, personal service.

Noble Macmillan

Mar 06, 2025  on Shopify

Sweet's app provides outstanding data for us on customer cohorts that we can use for analysis and action.

Russell and Atwell

Mar 06, 2025  on Shopify

I use this just about every day to check on performance and progress. The additional sessions with the Sweet team getting under the skin of our business and where we're tracking on e.g. AOV and CLV has been invaluable and had led us to making different strategic choices as a business. Two small issues 1) occasionally glitches/pauses so the data doesn't come thru (but this is usually quickly resolved) and 2) I'm sure there is way greater functionality than I know how to use/have time for - but the longer I use it, the more proficient I get. Overall highly recommended.

Olverum Official UK Shop

Mar 06, 2025  on Shopify

An incredibly insightful and intuitive platform. The real-time data has been invaluable, especially for sharing key metrics during our fundraising process. Beyond the software itself, the support team is exceptional—always willing to answer questions and help me, a layman, navigate the complexities of D2C with ease. Highly recommend!

Studio10 Makeup

Jul 30, 2024  on Shopify

Sweet Analytics is uniquely a Growth Data Platform that plays a crucial role in harnessing real-time data to scale businesses sustainably and profitably. It underpins major business decisions to build operational leverage, reduce risk, enhance customer experiences, and improve marketing performance.

Black+Blum USA

Oct 10, 2022  on Shopify

Such a powerful tool for getting into the detail of your customer data. Amazing customer support and an invaluable app to help boost sales.

Emmett London

Sep 23, 2022  on Shopify

We use this app for comprehensive data analyses and it has completely changed the way we do our marketing. It has enabled us to adopt a truly data-driven approach to digital marketing with in-depth insights into real customer data. Highly recommended for all e-commerce stores looking to grow.

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