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Customer reviews: SureBright Product Protection

Develop by Surebright

The Surebright Extended Warranty app helps Shopify merchants offer customizable warranty plans to boost customer trust and sales. This review covers its features, pricing, and real user experiences to help you decide if it fits your store.

Reviews (31)

Overall rating
5

What Merchants Think

Merchants overwhelmingly praise "SureBright Product Protection" for its user-friendly interface and seamless integration capabilities. It is frequently highlighted as an excellent addition to businesses, enhancing their ability to offer extended warranties and boosting customer satisfaction. The support team receives consistent accolades for their responsiveness and helpfulness, making the app a top choice for those in the e-commerce space.

Key Strengths

  • User-friendly and easy to set up, often within just a few minutes.
  • Seamless integration with existing e-commerce platforms, maintaining the aesthetic and design of merchants’ sites.
  • Responsive and supportive customer service, with quick resolutions to queries and issues.
  • Effective in increasing both customer trust and business revenue through extended warranties.
  • Flexibility in accommodating the needs of different industries, notably high-ticket items like furniture and eBikes.
  • Technical expertise and proactive collaboration to tailor the app to specific business requirements.

Common Concerns

  • There are minimal concerns mentioned, indicating high satisfaction among users. Some merchants expressed a desire for even more self-service options.

Final Thoughts

"SureBright Product Protection" app is highly recommended by its users, especially for businesses keen on offering extended warranties with minimal hassle. The app stands out for its ease of use, superior support, and positive impact on sales. Given these strengths, "SureBright" is well-regarded as an essential tool for enhancing customer confidence and driving business growth.

Levy Electric

Apr 11, 2024  on Shopify

we've been collaborating with SureBright Extended Warranties for a considerable period, and their support has been outstanding from the get-go. Right from our first interaction through to continuous assistance, communication has been a breeze. They're always on hand, offering a delightful experience whenever we reach out. Their assistance in integrating their offerings into our online platform was smooth and efficient, plus they've taken proactive steps to aid in enhancing our sales. We've shared several ideas with them, to which they've been open and constructive. In summary, partnering with SureBright has been a remarkable experience, and we wholeheartedly endorse them to our peers and associates.

SuperHandy - Shop Outdoor Power Equipment & Mobility

Apr 02, 2024  on Shopify

Choosing SureBright for our warranty offerings was a no-brainer. Setting up the app took only 5 minutes, and their team was incredibly supportive, always ready to answer our numerous, detailed questions with patience and clarity. They made themselves available whenever we needed, which was invaluable for us as newcomers to this type of service. We had tried talking with a competing service for warranties but their bar for entry was vague and selective. Not the case we've SureBright. They've been very welcoming, patient, have really gone above and beyond with our requests. We're already seeing great customer responses and a steady increase in warranty purchases, showing it's a very low-risk move. We're looking forward to more self-service options from SureBright in the future to streamline the process even further.

Comm Gear Supply

Mar 21, 2024  on Shopify

SureBright's extended warranty app has been a great addition to our store. The setup process was incredibly easy and took only 5 minutes of our time. Their support team has been consistently responsive and helpful. They even helped us in experimenting with retail pricing for warranties. They went above and beyond by resolving an issue we were experiencing with another app within hours. Overall, we're highly impressed with both the app and the team. We'd wholeheartedly recommend it.

Revive Plunge

Feb 27, 2024  on Shopify

I added it to my Shopify store recently, and it's made a huge difference. Setting up different warranty options was super easy, and it covers pretty much everything my customers might need. Plus, the best part? I didn't have to lift a finger - they handled everything and even made it match my store's style. If you want to give your customers peace of mind and make managing warranties a breeze, this app is a lifesaver. Seriously, check it out!

VIVIDMOO

Dec 10, 2023  on Shopify

We recently uploaded SureBright to provide extended warranty for our Shopify independent website products, Launching the application went very smoothly; They seamlessly manage everything, shielding us from any technological complexity. It makes our customers feel at ease when purchasing warranty. What truly sets SureBright apart is their excellent customer service - seamless integration

Ride On E-Bikes

Dec 08, 2023  on Shopify

We've recently integrated SureBright to offer extended warranties for our e-bikes, and we're thoroughly impressed with the experience. Onboarding the app was incredibly smooth; they managed everything seamlessly, sparing us from any technical complexities. It made buying warranties a walk in the park for our customers. What truly sets SureBright apart is their exceptional customer service - quick responses and super helpful. Their service and platform are truly top-notch.

Flipafone

Oct 19, 2023  on Shopify

We have been wanting to offer extended warranty to our customers for some time and wanted to work with the right company. After checking many companies, we came across Surebright and couldn't be happier to work with them. They installed and configured the Surebright Warranty app on our website, and I'm thrilled with the experience so far. What truly sets this app apart is its amazing customer service and easy to use platform for both instore and online sales. Whenever we have had a question or needed assistance, the Surebright team has been incredibly responsive and helpful. Their dedication to ensuring our warranty process runs smoothly has been exceptional. With Surebright Warranty, we feel confident in providing our customers with the best possible service and support. It's a game-changer for our business, and we couldn't be happier with our choice

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