Reviews: Super VIP Tiers & Loyalty

Customer reviews: Super VIP Tiers & Loyalty

Reviews (66)

Overall rating

4.8

5

46
4
3

1
2
1

3

What Merchants Think

Overall, merchants have a very positive opinion about the "Super VIP Tiers & Loyalty" app. Many praise its comprehensive features, excellent customer support, and affordability, which is a major selling point for small businesses. The app has been particularly noted for its ability to increase customer retention and engagement through a robust rewards system. While most experiences are favorable, a few merchants encountered challenges related to technical stability and customer support responsiveness during critical times.

Key Strengths

Highly customizable user experience.
Excellent customer support, often highlighted by name.
Affordable pricing with a rich feature set.
Effective in increasing customer retention and engagement.
Offers flexibility to manage complex reward scenarios.

Common Concerns

Occasional technical issues and downtime.
Some merchants experienced difficulties in reaching customer support promptly during technical issues.
Problems with consistency in reward point allocation reported by some users.
Some merchants noted the limited communication options with the support team, particularly for urgent issues.

Final Thoughts

"Super VIP Tiers & Loyalty" is well-received by most users, being lauded for its flexibility, value for money, and customer support. However, while many merchants experience significant benefits from using the app, some face challenges with technical reliability and support responsiveness. Merchants looking for an affordable and feature-rich loyalty program may find it very suitable, but it's worth considering the potential for technical issues.

The Closet Queen

Sep 14, 2023 on Shopify

Paresh was very helpful with setting up the app on my site , really professional and I'm looking forward to working with him in the future.

MSG

Sep 01, 2023 on Shopify

Super support

Ruitershop Pas de Deux

Aug 24, 2023 on Shopify

Fantastic Support and Seamless API I want to share my positive experience with this app. The support is truly impressive – no more waiting for hours to get a response. Their developers are easily accessible, which saved me a lot of time explaining things. The API worked like a charm for us. It smoothly integrated into our system, and we faced no issues. They even assisted me with some custom work when I was stuck, going the extra mile to help. After trying out about 15 different apps, this was the only one that provided both an affordable solution and excellent customer service. I highly recommend giving this app a shot.

Sprkling Spirit

Jul 21, 2023 on Shopify

Ive only set my store up!! ill update and let u all know how it works when i launch but im super excited especially because this app makes it super easy to be able to customize your system any way you like. Plus theres SO many options!! Definitely worth the money and still more options than your average. Great investment for your store. I appreciate this app.

Inahsi Naturals

Aug 25, 2022 on Shopify

This app has an excellent range of features for the price for a Rewards app. Also the support is excellent. We requested a few features and they added them right away. This app truly stands toe to toe with other apps that cost double or more per month compared to Points VIP. We will see how things work over the next few months but so far so good. Would highly recommend this app.

YourScreen Virtual Cinema

Feb 03, 2022 on Shopify

A feature rich loyalty app that is much more flexible than others I have looked at. Very impresses with their customer service. I asked a question and they immediatly set up a google meet with me to discuss and msde some unique customisations to the widget, which was much apprerciated.