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Customer reviews: Super VIP Tiers & Loyalty

Reviews (66)

Overall rating
4.8

What Merchants Think

Overall, merchants have a very positive opinion about the "Super VIP Tiers & Loyalty" app. Many praise its comprehensive features, excellent customer support, and affordability, which is a major selling point for small businesses. The app has been particularly noted for its ability to increase customer retention and engagement through a robust rewards system. While most experiences are favorable, a few merchants encountered challenges related to technical stability and customer support responsiveness during critical times.

Key Strengths

  • Highly customizable user experience.
  • Excellent customer support, often highlighted by name.
  • Affordable pricing with a rich feature set.
  • Effective in increasing customer retention and engagement.
  • Offers flexibility to manage complex reward scenarios.

Common Concerns

  • Occasional technical issues and downtime.
  • Some merchants experienced difficulties in reaching customer support promptly during technical issues.
  • Problems with consistency in reward point allocation reported by some users.
  • Some merchants noted the limited communication options with the support team, particularly for urgent issues.

Final Thoughts

"Super VIP Tiers & Loyalty" is well-received by most users, being lauded for its flexibility, value for money, and customer support. However, while many merchants experience significant benefits from using the app, some face challenges with technical reliability and support responsiveness. Merchants looking for an affordable and feature-rich loyalty program may find it very suitable, but it's worth considering the potential for technical issues.

OnlineHatti

Nov 05, 2024  on Shopify

This app is excellent! I faced some challenges initially due to my lack of understanding, but the support team was incredibly helpful.

Oneways

Nov 04, 2024  on Shopify

My experience thus far has been positive. Paresh provided valuable assistance in setting up the initial components for me, and I am eager to increase revenue through the implementation of a rewards system.

AspireCures

Nov 01, 2024  on Shopify

That's a really excellent loyalty system. Good customer service and east to use!

Elaxas

Oct 31, 2024  on Shopify

After weighing up lots of programs we tried Super VIP Tiers and were not disappointed. The affordable pricing structure is great and for the price included all the features we were looking for. Choosing this app is a no brainer if you want an affordable loyalty program

TownTallShip

Oct 30, 2024  on Shopify

I really like this app. The customer service team responds to messages very quickly and are always there to help me even though I am not that tech savvy. Any problems can be solved immediately.

Minox

Oct 28, 2024  on Shopify

I cannot recommend Super VIP Tiers app enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for setting up their VIP Tiers.

O.jewelry

Oct 27, 2024  on Shopify

Support team and Dev Team are very helpful! One of the the easiest add-on apps that we have used. The app is so powerful and has so many feature that will help us grow our existing business and get new customers!

BazarMart

Oct 25, 2024  on Shopify

Support team and Dev Team are very helpful! One of the the easiest add-on apps that we have used. The app is so powerful and has so many feature that will help us grow our existing business and get new customers!

onlinshopping

Oct 22, 2024  on Shopify

Easy to navigate and clear information thru guides. I did need their help once and Paresh from the team replied fast and set the referral feature in my store.

Glimer UAE

Oct 20, 2024  on Shopify

The rewards program is fantastic, and both my customers and I love it. Whenever I encounter any issues, the Super Rewards team always provides a quick and efficient response. Plus, the Super Rewards app is much more affordable compared to other alternatives.

Lastud.Jewels

Oct 20, 2024  on Shopify

Customer service: responsive, quick, supportive!! I am still on free plan but hopefully business gets bigger and upgrade the plan soon. Thanks for your help, Paresh

Husnain Organic Store

Oct 17, 2024  on Shopify

I recently took over managing the app on our website, and one of our customers encountered an issue redeeming her rewards points. I contacted the Super Rewards Team for assistance, and Paresh responded promptly. He provided clear guidance on how to embed the app directly into our Shopify theme, rather than using the widget, which resolved the problem quickly.

Aishmart

Oct 01, 2024  on Shopify

We just started using Super Rewards for our brand for referrals and rewards. The platform is intuitive and has lots of great options. We were having a small issue during setup, and Paresh responded right away! Good support

Coastal Code

Sep 30, 2024  on Shopify

The only affordable app which has a lot of features too. The migration took a day, but after that it was working smoothly It's really helped our Loyalty customers, and we can't imagine not having it going forward!

Rocky Ridge

Sep 29, 2024  on Shopify

This app is relevant if you want to use a cheap and affordable loyalty program in your Shopify store. I needed help a few times, and their support was very responsive. So I recommend this app !

Ornate

Sep 27, 2024  on Shopify

The app is great - there is a lot to offer even with the free plan as compared to other loyalty apps. Paresh is very good with the support.

Sadestral

Sep 25, 2024  on Shopify

I was previously using Smile.io, but the pricing was becoming too much for my small store. Then I found this rewards and loyalty app and it offers all the same features like points, referrals, and VIP tiers at a such a lower price! The customer support is also great—they even offered a personal demo to help set everything up. If you’re looking for an affordable alternative with amazing support, this is the app for you!

Mr Circuit Technology

Jul 09, 2024  on Shopify

So far so good. Seems quite clear and in depth, so looking forward to implementing it into my store. Had a few questions to ask and a lovely member Paresh helped in swift time. Straight to the point and polite!

KKC Supply Co, LLC

Jul 02, 2024  on Shopify

Edit: The app is working well now. The developers have been in communication with me to fix all the bugs. I am happy with the app at this time. This app isn’t consistent. My customers are constantly asking me why they don’t have their points. I’ll email the company and get NO HELP OR ANSWERS. I want to switch to a new points program and to do so I need to spend the $99 to export my customers, but have to wait until the free trial is up to do so, no way to expedite the process. The company emails me back about a meeting but when I email questions, again, no response. I have customers with no points still and can’t find out why. Do yourself a favor and do not get this points program!

My Store

Jun 28, 2024  on Shopify

Wow! I can't stop raving about the Super Rewards & Loyalty Shopify app! It's been a game-changer for our business. Not only does it work seamlessly, but it's also incredibly user-friendly. I have to give a huge shoutout to Paresh and Uddhav from the Super Rewards tech team. Their support has been invaluable in helping us set up and optimize our loyalty program. Whenever we've had questions or needed assistance, they've been there with prompt and friendly support, guiding us every step of the way. Their expertise and dedication have truly made a difference for our business, and we couldn't be more grateful.

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