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Customer reviews: Super VIP Tiers & Loyalty

Reviews (66)

Overall rating
4.8

What Merchants Think

Overall, merchants have a very positive opinion about the "Super VIP Tiers & Loyalty" app. Many praise its comprehensive features, excellent customer support, and affordability, which is a major selling point for small businesses. The app has been particularly noted for its ability to increase customer retention and engagement through a robust rewards system. While most experiences are favorable, a few merchants encountered challenges related to technical stability and customer support responsiveness during critical times.

Key Strengths

  • Highly customizable user experience.
  • Excellent customer support, often highlighted by name.
  • Affordable pricing with a rich feature set.
  • Effective in increasing customer retention and engagement.
  • Offers flexibility to manage complex reward scenarios.

Common Concerns

  • Occasional technical issues and downtime.
  • Some merchants experienced difficulties in reaching customer support promptly during technical issues.
  • Problems with consistency in reward point allocation reported by some users.
  • Some merchants noted the limited communication options with the support team, particularly for urgent issues.

Final Thoughts

"Super VIP Tiers & Loyalty" is well-received by most users, being lauded for its flexibility, value for money, and customer support. However, while many merchants experience significant benefits from using the app, some face challenges with technical reliability and support responsiveness. Merchants looking for an affordable and feature-rich loyalty program may find it very suitable, but it's worth considering the potential for technical issues.

Magia Ciocolatei

Feb 17, 2025  on Shopify

I rarely leave reviews, but this app deserves it. The automation features make running our loyalty program so much easier. I love how I can customize the tiers exactly the way I want.

DreamLife Studio

Feb 15, 2025  on Shopify

The app offers a fantastic, customizable user experience and excellent customer support! I also appreciate that they accept feature requests, which makes me confident they'll continue to grow alongside my business.

Cheer & Charm Creations

Jan 31, 2025  on Shopify

As a growth hacker marketer, I’m always looking for ways to increase customer retention and drive repeat purchases, and this app has exceeded my expectations.

ZM COLLECTION

Jan 19, 2025  on Shopify

This app is an absolute must-have for our store. It keeps customers engaged and encourages them to return for repeat purchases instead of exploring other websites. The rewards motivate them to buy more, creating a win-win situation for both us and our customers. I highly recommend this app!

Islam Jar

Jan 15, 2025  on Shopify

The rewards program is fantastic, and both my customers and I love it. I truly appreciate the fast and responsive support whenever I encounter any issues. The customer service team is outstanding!

jennifer

Dec 07, 2024  on Shopify

The app is great-they offer so many features even with the forever free plan. Customer service is outstanding as well and very quick to respond.

Saraa

Dec 05, 2024  on Shopify

Great app and fantastic support. We have been running our VIP Tiers program for around a month now and have already seen good results. Highly recommend.

Shineora

Dec 03, 2024  on Shopify

Absolutely a game changer for retention, re-engagement, and increasing average order value! Love their affordable pricing!

Looking life

Nov 27, 2024  on Shopify

I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Super VIP Tiers team. Paresh got back to me very quickly and resolved the issue. Very happy with this level of customer service.

Shelving

Nov 24, 2024  on Shopify

These guys are great and really want to help you get your program off the ground. They Very patiently answer questions and even take meetings when I asked them!

Mybeautyx

Nov 23, 2024  on Shopify

They were very helpful in helping me set up my account and making all the changes I needed. I really like their customer service. Extremely helpful.

fathead

Nov 20, 2024  on Shopify

Great app with very advanced features- we use the automated gift card feature and it works very well. Easy to set up with simple rewards, but has the sophistication to customize and offer complex rewards for different scenarios. Support is great and super responsive. Highly recommend

ammy.beauty

Nov 18, 2024  on Shopify

Excellent app with a high level of flexibility. The team is fantastic and provides ample support as well.

Modern Market

Nov 15, 2024  on Shopify

"This app is excellent! I faced some challenges initially due to my lack of understanding, but the support team was incredibly helpful"

StyleNest

Nov 13, 2024  on Shopify

They really help us at every step, not just with their Super Rewards, but also with Shopify.

UAEtreasures.com

Nov 10, 2024  on Shopify

Fantastic app! The support is outstanding! I’ve tried various loyalty apps in the past, but this one is by far the most flexible and likely to accommodate a wide range of loyalty programs.

OnlineHatti

Nov 05, 2024  on Shopify

This app is excellent! I faced some challenges initially due to my lack of understanding, but the support team was incredibly helpful.

Lastud.Jewels

Nov 05, 2024  on Shopify

I wrote a review before because the app was down for hours a couple of days ago, which made it impossible for me to use, and I couldn’t get through to customer support. When they finally replied, they just said, 'It should be fixed by now.' Today, it happened again—hours of downtime. I’ve already moved on to a different app because it feels like this one isn’t very stable. To be fair, they were super helpful during the initial setup, which I appreciated a lot. If only there hadn’t been these system issues, it would’ve been great. Later, I was informed that- during the second outage, my store was the only one affected while everything worked fine for others. I still don’t know why it happened just to my store, and it would’ve been better if they’d looked into it sooner. Plus, it’s not the easiest to reach them quickly, especially during a system outage.

Oneways

Nov 04, 2024  on Shopify

My experience thus far has been positive. Paresh provided valuable assistance in setting up the initial components for me, and I am eager to increase revenue through the implementation of a rewards system.

Elaxas

Oct 31, 2024  on Shopify

After weighing up lots of programs we tried Super VIP Tiers and were not disappointed. The affordable pricing structure is great and for the price included all the features we were looking for. Choosing this app is a no brainer if you want an affordable loyalty program

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