Reviews: Super: Gift Wrap, Gift Message

Customer reviews: Super: Gift Wrap, Gift Message

Reviews (334)

Overall rating

4.8

5

20
4

1
3
2

1
1

1

What Merchants Think

The "Super: Gift Wrap, Gift Message" app is generally well-received by merchants for its straightforward functionality and ease of setup. Many users appreciate the responsive customer support and find the app valuable for enhancing their gift wrapping and gift messaging services. However, some users have encountered technical issues and express concerns about reliability.

Key Strengths

Quick and responsive customer support.
Easy setup and configuration process.
Valuable functionality for gift wrapping and messaging.
Helpful in resolving technical issues promptly.
Customizable to a certain extent to fit different store needs.

Common Concerns

Intermittent technical issues that persist despite support interactions.
Lack of specific functionalities like allocating gifts to specific products.
No free plan available, contrary to the expectations set by app store descriptions.
Formatting and customizability limitations for additional text.

Final Thoughts

Overall, "Super: Gift Wrap, Gift Message" is a useful app for businesses looking to enhance their gifting options with simple and effective solutions. While the app functions well and support is regarded as excellent by many, it does face some criticisms regarding recurring technical issues and limited functionality. It remains a recommended choice for those who can navigate its occasional challenges.

JOC Goods

Oct 01, 2024 on Shopify

I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time. Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue. I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.