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Customer reviews: Super: Gift Wrap, Gift Message

Develop by Effective Apps

Reviews (334)

Overall rating
4.8

What Merchants Think

The "Super: Gift Wrap, Gift Message" app is generally well-received by merchants for its straightforward functionality and ease of setup. Many users appreciate the responsive customer support and find the app valuable for enhancing their gift wrapping and gift messaging services. However, some users have encountered technical issues and express concerns about reliability.

Key Strengths

  • Quick and responsive customer support.
  • Easy setup and configuration process.
  • Valuable functionality for gift wrapping and messaging.
  • Helpful in resolving technical issues promptly.
  • Customizable to a certain extent to fit different store needs.

Common Concerns

  • Intermittent technical issues that persist despite support interactions.
  • Lack of specific functionalities like allocating gifts to specific products.
  • No free plan available, contrary to the expectations set by app store descriptions.
  • Formatting and customizability limitations for additional text.

Final Thoughts

Overall, "Super: Gift Wrap, Gift Message" is a useful app for businesses looking to enhance their gifting options with simple and effective solutions. While the app functions well and support is regarded as excellent by many, it does face some criticisms regarding recurring technical issues and limited functionality. It remains a recommended choice for those who can navigate its occasional challenges.

Echo Hill Forge

Feb 15, 2025  on Shopify

Very quick to reply and identify my mistake. App seems to function very well, very good value! Thanks

The Holistic Ingredient

Feb 04, 2025  on Shopify

I'm really happy with the app. We experienced a glitch but the support team jumped in and sorted it for us. Does what it says it does!

Dietsch Brothers

Jan 23, 2025  on Shopify

We have found this app to very helpful. It's easy for us to offer different styles of gift wrap and an easy way for customers to include a gift message with their purchase. They were very quick and responsive to my request to have the options removed from one product from large amount of product offerings. We are a chocolate shop that offers chocolate covered strawberries that are only available for in store pick up and cannot be wrapped.

Enki Apothecary

Dec 19, 2024  on Shopify

Great service and simple to use, just works. Limited functionality and customisability. We needed to allocate gifts to specific products but this can't be done on this app. Formatting is a bit weird if you want to add additional text. The devs were surprisingly willing to help and knowledgeable about what can and can't be done with their app, so I commend them for this! Thanks for your service.

EVOLV

Dec 01, 2024  on Shopify

Super easy to set up and configure, plus incredibly helpful technical support! I highly recommend this app!

Happy Tummies Pty Ltd

Dec 01, 2024  on Shopify

I had some user error with setting up the app and the app developer was super helpful - even over a weekend. It's working perfectly, Thank you!

Cara Kluth Jewellery

Oct 30, 2024  on Shopify

Just installed this on the PAYG model - which is great for us because we're so small right now. Really easy and intuitive to configure. I had a small issue (user error), fired off an email and got a response in minutes that resolved my issue. Faultless. Good work guys.

JOC Goods

Oct 01, 2024  on Shopify

I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time. Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue. I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.

Dashatron Enterprises

Sep 05, 2024  on Shopify

It does not have a free plan, contrary to what the Shopify App Store listing says. It only has 7 day free trials on paid plans. Don't waste your time installing if you need a free plan.

Frau Gold

Aug 28, 2024  on Shopify

Die App ist super, tut genau was sie soll und herausragend finde ich den Support- der prompt, freundlich und professionell Anfragen umsetzt. Danke dafür!

KXH Flowers

Apr 24, 2024  on Shopify

Itamar and Zain was very helpful and patient with my request. They understood what I wanted and did a great job. Thank you!

Soap Cult Australia

Dec 10, 2023  on Shopify

Robust app that does everything I need it to do. I contacted the Help Desk to adjust the spacing to make the buttons look a bit nicer and the assistance was quick and made the app look perfect for my store. Thank you to Shahar and Itamar.

Roo's Beach

Dec 07, 2023  on Shopify

Does what it says on the tin, custom service were very helpful in some image upload issues and helped resolve it quickly

Alex and Moo

Nov 27, 2023  on Shopify

Super helpful and quickly fixed an issue I was having due to a third party app. This app is simple and looks amazing on my website.

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