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Customer reviews: Subi Subscriptions App

Subi Subscriptions is a Shopify app designed to help merchants manage recurring payments, memberships, and subscription services. This review page compiles authentic user feedback, feature breakdowns, and comparisons to help you decide if it’s the right fit for your business.

Reviews (687)

Overall rating
4.9

What Merchants Think

The "Subi Subscriptions App" has been positively received by merchants for its intuitive platform and the value it adds in managing subscriptions effectively. Merchants commend the app for its comprehensive customer support that stands out in helping with set-up and customizations. There is a notable appreciation for how Subi boosts customer satisfaction and retention by offering versatile subscription management features.

Key Strengths

  • Exceptional and responsive customer support, often highlighting specific team members by name.
  • Intuitive and easy-to-navigate interface, suitable for both tech-savvy and non-tech users.
  • Seamless integration and migration capabilities for existing subscriptions.
  • Flexibility in subscription management, including features like recurring billing, trial periods, and product swaps.
  • Positive impact on customer satisfaction and retention reported by users.

Common Concerns

  • The app might not be financially viable for very small businesses or startups.
  • The export feature for subscribers list can be time-consuming unless requested via chat support.

Final Thoughts

Overall, Subi Subscriptions App is considered a strong choice for businesses seeking a robust subscription management solution on Shopify. With its user-friendly interface, coupled with outstanding customer support and flexible features, Subi is highly recommended, though it may not perfectly align with the needs of the smallest businesses just starting out.

The Gilded Paddock

Jun 06, 2025  on Shopify

I had the BEST experience with PEARL, she helped to customize my widget for my Shopify page and it really pops now! It looks so good and I think it will get more people to sign up for the subscription option now!

Wimperis Embroidery

Jun 06, 2025  on Shopify

We’ve been with Subi for about a year now, since B*ld changed their platform and it no longer suited our small subscription business, and it’s been really great. The team are always so helpful and quick to respond to any issues that crop up and are incredibly generous with their time and efforts, and the platform itself is really easy to use. Just recently, after helping with a tech issue, Nilou suggested a customisation change we could make for the front end and it was implemented within minutes after we finalised it which is really incredible.

Tattoos Wizard Designs

Jun 01, 2025  on Shopify

Subi Subscriptions does exactly what it promises: simple, effective subscription functionality that's easy to integrate. The team behind the app is incredibly responsive and open to feature suggestions, often implementing them quickly. A special shoutout to Mason from customer support, who has been fantastic to work with. Highly recommended!

EXCITE MY®

May 29, 2025  on Shopify

i am absolutely blown away with the service that Subi team provides. we are still growing with them and the attention they give us is unlike any other app. i cannot recc them enough. Sam has gone way out of her way to help me make our subscription app look amazing!

The Pottery Studio

May 01, 2025  on Shopify

We've had a great experience with the Subi Subscriptions App! The interface is user-friendly, making it easy to manage subscription products and track customer activity. The support team has been incredibly responsive and helpful (especially to Pearl) — especially when we needed assistance with removing a user.

Bright Littles

Apr 30, 2025  on Shopify

We recently ran into a setup issue, but Emma responded quickly and went above and beyond to help us resolve it. She kept us informed with updates and timelines, and everything was completed as promised. So far, we're really impressed—not only with the product, but with the outstanding customer service as well!

Monday Matcha

Mar 28, 2025  on Shopify

Excellent service from Sam, as always! She always understands my needs without me even having to explain exactly what it is that I want to achieve. Amazing, I'm so grateful!

LumiLux

Mar 25, 2025  on Shopify

Great Subscription App with Excellent Features! Subi has been an amazing addition to my Shopify store. It makes setting up subscriptions and memberships super easy, and the user interface is intuitiv

AYU Cosmetics

Mar 19, 2025  on Shopify

Great app and excellent customer service. Mason was so helpful and quick to solve our issue.

Holisso

Mar 12, 2025  on Shopify

Great App! Very cutomizable and easy to use. I tried many before Subi but none had the cutomizability of Subi. Also Support ist Great. Miles helped me very fast with all my issues and questions.

Kate Grosvenor Lifestyle

Mar 07, 2025  on Shopify

Really like the Subi Subscriptions App. Runs smoothly for all of our monthly subscriptions and the support team are quick to respond to requests for support and always helpful. No issues setting up and we're really pleased with it. Recommend.

Jubi

Mar 03, 2025  on Shopify

Personal/human interaction helped to get quick resolution!

PRAVI Nutrition

Mar 03, 2025  on Shopify

Miles provided great customer service.

Elysia English

Mar 01, 2025  on Shopify

amazing service! answered all my questions and double checked things for me!

Full Vase

Feb 17, 2025  on Shopify

Works great for tagging products as subscriptions. It allows one time perchuses if wanted. It's got great UI for customers and DX (dev exprerience) for those who manage the app.

The Studio

Feb 17, 2025  on Shopify

Aliya has offered amazing support for my small business. Subi in general has helped me to focus on growing my subscribers instead worrying about the application, and is a great help to my business. Will recommend to others!

Burn Bright Books

Feb 07, 2025  on Shopify

Enjoying this app so far. Pearl from their team was patient and super helpful when I had questions.

Brine

Jan 13, 2025  on Shopify

Rick was super helpful with detailed steps to set up Back in Stock and preorder features on my Shopify store. Loved how patient and thorough he was – you don’t always get that with tech support. Plus, he got back to me quickly. Happy customer over here!

Trucking Start-Up Services

Jan 08, 2025  on Shopify

Miles was very helpful! I'm excited to know there are changes coming to the platform where reports can be pulled form a dashboard. That will make the app much better!

Never Too Small

Dec 19, 2024  on Shopify

We chose Subi as the app for us to run hardcopy magazine subscriptions via Shopify. The scheduling option allows us to accept subscriptions for the current Issue up to a specific time before cutting over to the next Issue, this allows us to forecast accurately. The launch was a little hectic, but we were well supported by the Subi support team. We've ticked over to Issue 2, and the team has been able to help us out with a few tweaks, and it's been smooth sailing since. Highly recommend!

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