I have contacted customer service multiple times but have not received any meaningful assistance. Instead of addressing my question, they simply repeated the same response. I also never received a follow-up when I asked additional questions.

The team were extremely helpful. I had accidently deleted all store listings on my store locator. The team helped to restore all my listings. This was going to take me hours re entering my customer locations. rangings and contact details. Thank you so much.

Great ! Duke helped me on a payment issue with efficiency, within 24hours ! Thank you so much : ) L.

I like the design of the app. However, the support is really poor. I have been a pro client of this app for 5 years. The app was working in the first 4 years. Then, out of blue, the store locator collapsed. i recently reported the issue to the tech support. the support restored the locator page, but skewed the header of my site while the locator is not showing the relevent stores after entering zip code, and the locator is exceedingly slow-the turning circle on the map keeps turning non stop and refused to show the relevent result. when i reached out to them, they replied without addressing the issue of skewing the header of my site, and in terms of the locator, they said "you added this section to the Store locator page, it caused a conflict with our app". First, this section had been working on my locator page and the locator was working fine for at least 3 years. Second, after removing this section that has been the locator is still not working. the header of my site is still compressed and visitors can see only half of the logo and can't log in. The attitude of their tech support is to blame users instead of solving problems. An app is only valuable if it works. I give this app a 1 star because i do think its design and intended function is promising. the missing stars are for the sudden stop of working of the app, the poor tech support, and the still dysfunction of the app on my site.

Easy to install and set up, and when questions arise, you often get a helpful answer within 10 minutes.

Mr Duke was very helpful with my case. He investigated thoroughly and tried many ways to find the solution. Happy with his patience and expertise.

Great app. Had an issue with the google api working correctly and customer service was able to quickly solve the problem.

Very helpful and very quick service. I enjoy using this app as it does what it says it does and not so complicated. When I need support they generally reply quite quickly. thank you.

The app works exactly like how it is described. The support team was very quick in responding to our customization request

EDIT: The developers finally replied and explained it was a holiday in their county - thus the slow response. Everything is fixed and running smoothly now and I explained that their tutorials need to be updated, they said they will consider it. Once I was able to figure out Google Map API -- things are actually better now than they were before. However, I now need to go through 215 locations and check them for errors in the "city" field. Overall - once this is working - I really like this app. ***** Things were going great until my addresses would not update and I could not add new locations. I asked for help and was given -- not very good instructions on how to create a Google API. The instructions were not current and now none of my locations appear whatsoever and support is slow. I was told to add a user - but I do not have that ability with my Shopify account.