Reviews: Genie Store Pickup

Customer reviews: Genie Store Pickup

Reviews (216)

Overall rating

5

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What Merchants Think

The "Genie Store Pickup" app is generally well-received by merchants for its ability to seamlessly integrate with various business models, providing a straightforward and efficient in-store pickup solution. Merchants appreciate the personalized support and quick response time from the support team, especially praising Ali for his assistance. The app is seen as a beneficial tool that enhances customer experience by offering flexible pickup options and reducing shipping fees.

Key Strengths

Excellent customer support and fast response times.
Seamless integration with existing business models.
User-friendly interface.
Customization capabilities to meet specific business needs.
Effective in offering multiple pickup options and locations.
Cost efficiency with low app fees.

Common Concerns

Confusion regarding the free trial and subscription fee information.
Minor user interface preferences, such as color differentiation for pickup vs. shipping.

Final Thoughts

The overall reception of "Genie Store Pickup" is very positive. Merchants laud it as an essential addition to their eCommerce platforms, offering significant benefits in both functionality and customer service. The app effectively meets the needs of businesses looking to streamline in-store pickup options, although some transparency improvements regarding pricing could further enhance the user experience.

crazyboom.ch

Apr 25, 2024 on Shopify

Ich habe versucht zu instalieren als ich aber nucht weiter wuste habe ich die Firma um Hilfe gebeten=> es wurde schnell erledigt kann ich nur empfehlen

AgroHaitai Ltd.

Mar 25, 2024 on Shopify

10/10 customer service! The team at Genie has been quick to help us get the app running for our store. Definitely would recommend this app to everyone.

Hudson Valley Seed Company

Mar 22, 2024 on Shopify

Great app and a great team. They are super responsive and helped with a lot of customization. The only pickup scheduling app that ticked all of the boxes.

Neniscakery

Mar 19, 2024 on Shopify

My store is for pickup only from our shop, so this app was just what I was looking for! Very easy to implement, and the customer service was amazing. I had a query regarding checkout and it was very efficiently and easily solved within a day

Oxxshire Creamery

Mar 18, 2024 on Shopify

I didn't try it out. I'm looking for a basic date/time picker solution and this app CLAIMED: Price: Free. However, after installing it, it says it's only a free trial with a subscription fee after. This information is not advertised anywhere on the app page like it is for other similar apps.

Little Hill Berry Farm

Jan 30, 2024 on Shopify

The app has worked great for us. I particularly appreciated that when I had a question and was having a small problem with the app they responded promptly and went in and fixed the problem within a day.

French Drain Man

Jan 24, 2024 on Shopify

I'm so happy I found this App for need to offer pick ups with a schedule in mind. I sell both large items that ship on a pallet and small items that generate automatic shipping rates at checkout. Those items can be picked up yet if someone was to put one of each in their cart, it would generate a shipping rate that was VERY wrong for my business. I needed to find a way to block the items from offering a shipping rate when they can only be picked up. Ali and his team took time to understand my problems and fixed it so I can utilize their app more efficently. As a entrepreneur it is hard to make money when we have to give it away to shippers because the platform isn't set up correctly. I'm happy to have worked with Ali and will implement this app on my other businesses.

Dérive ecobrand

Dec 18, 2023 on Shopify

The customer service is on point! My experience with GenieApp was easy from the start. They took me in charge from the beginning and they are very quick on the reply for any issue that may occur. My clients are very happy to have multiples options for pick up orders now. I recommend :)