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Customer reviews: Genie Store Pickup

Develop by Shopify

Reviews (171)

Overall rating
4.7

What Merchants Think

The "Genie Store Pickup" app is generally well-received by merchants for its ability to seamlessly integrate with various business models, providing a straightforward and efficient in-store pickup solution. Merchants appreciate the personalized support and quick response time from the support team, especially praising Ali for his assistance. The app is seen as a beneficial tool that enhances customer experience by offering flexible pickup options and reducing shipping fees.

Key Strengths

  • Excellent customer support and fast response times.
  • Seamless integration with existing business models.
  • User-friendly interface.
  • Customization capabilities to meet specific business needs.
  • Effective in offering multiple pickup options and locations.
  • Cost efficiency with low app fees.

Common Concerns

  • Confusion regarding the free trial and subscription fee information.
  • Minor user interface preferences, such as color differentiation for pickup vs. shipping.

Final Thoughts

The overall reception of "Genie Store Pickup" is very positive. Merchants laud it as an essential addition to their eCommerce platforms, offering significant benefits in both functionality and customer service. The app effectively meets the needs of businesses looking to streamline in-store pickup options, although some transparency improvements regarding pricing could further enhance the user experience.

Zwahlen's Ice Cream & Chocolate Co.

Dec 09, 2025  on Shopify

Very happy with this app, it has streamlined our pick up orders significantly. Assistance from the app developers has been quick and helpful. Highly recommend!

Sage & Cedar

Dec 07, 2025  on Shopify

We've been using this app for over a year and it's great. Shopify's pickup in store option is less than perfect so we went with the Genie app and it has worked great for us. And the customer service is awesome!

Putnam Valley Trading Co.

Dec 07, 2025  on Shopify

Excellent customer service. The creator took the time to help make a custom change to my confirmation e-mails, which I greatly appreciated. This app does exactly what it says.

Willi's Ski & Board

Dec 05, 2025  on Shopify

10/10 Does exactly what we need for our 3 locations! Super easy to configure and when you need help or some additional coding done to make it fit your store, Ali will help day and night to fix and make it work for you. Thanks for the Help Ali!!

Søagergård Regenerativt Jordbrug | Radically Regenerative Farm

Dec 03, 2025  on Shopify

Using for over two years. Great app, works well and is much better value than other apps that do similar. Excellent support!

Paasta

Nov 15, 2025  on Shopify

unionpantry

Nov 12, 2025  on Shopify

This app works very well and I feel that it is very user friendly. All the guides make it easy to understand how to use it and what the settings need to be. We often use it for pick-up for our special occasion food sales at our restaurants and it makes it easy and convenient for us to be able to organize our pick-ups and pace them out. When we have had occasions where it doesn't seem to be working, Ali has always been quick to respond within 24 hours, listen to the issue, and go in and fix it, all while letting us know what happened and letting us know how to prevent any errors in the future. I highly recommend this app.

Fireworks Central Ltd.

Nov 03, 2025  on Shopify

App is easy to install. Customer support is great!

Latifs

Oct 27, 2025  on Shopify

Fantastic app! Collection system works as intended. We encountered a few minor issues with coding, however the developer was incredibly responsive and had everything fixed immediately.

Elder Press Cafe

Oct 02, 2025  on Shopify

Great app. Team are supportive and respond quickly on queries.

Infinity Roses

Sep 30, 2025  on Shopify

Hello friends, I recently had some trouble setting up the 'pick up at store' option on my website (www.infinityroses.es) and reached out to Shopify Support. Honestly, they were amazing! The agent (James) I spoke with was super friendly, patient, and explained everything in a really clear way. They walked me through the steps, made sure I understood how it all worked, and stayed with me until the problem was fully solved. I really appreciate the time and effort they put into helping me — it made the whole experience stress-free. Big thanks to the Shopify team for the great support!.

KoboSeattle

Sep 19, 2025  on Shopify

The Genie App support team is great to work with, they respond in a timely manner and are very helpful. The app itself is easy to setup and does exactly what we need it to do.

Panda Sushi

Sep 13, 2025  on Shopify

They found you a solution whatever is your problem!

Gorvett & Stone

Jul 30, 2025  on Shopify

good app, works well. Support sorted out issues after theme upgrade

Pure Corner

Jun 13, 2025  on Shopify

Prouds Duty Free

Jun 11, 2025  on Shopify

Genie is a smart and easy-to-set-up app. We’re using it to allow customers to select a pickup location, and it works perfectly for our needs. The support team was very helpful in getting everything configured just right. Highly recommended if you want to offer pickup location options to your customers.

Rehuzi

Jun 09, 2025  on Shopify

You can create many physical locations for pickup irrespective of your Shopify plan

Bonage | El Salvador

May 26, 2025  on Shopify

Gracias a Genius hemos alcanzado reducción de tiempos de consulta a cliente, es muy facil de configurar, y la atención al cliente es muy eficiente. Thanks to Genius, we've achieved reduced customer consultation times. It's very easy to set up, and customer service is very efficient.

Grangers LLC

May 04, 2025  on Shopify

You can contact support 24/7

Jeffskart

May 03, 2025  on Shopify

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