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Customer reviews: Genie Store Pickup

Develop by Genie1214

Reviews (195)

Overall rating
4.9

What Merchants Think

The "Genie Store Pickup" app is generally well-received by merchants for its ability to seamlessly integrate with various business models, providing a straightforward and efficient in-store pickup solution. Merchants appreciate the personalized support and quick response time from the support team, especially praising Ali for his assistance. The app is seen as a beneficial tool that enhances customer experience by offering flexible pickup options and reducing shipping fees.

Key Strengths

  • Excellent customer support and fast response times.
  • Seamless integration with existing business models.
  • User-friendly interface.
  • Customization capabilities to meet specific business needs.
  • Effective in offering multiple pickup options and locations.
  • Cost efficiency with low app fees.

Common Concerns

  • Confusion regarding the free trial and subscription fee information.
  • Minor user interface preferences, such as color differentiation for pickup vs. shipping.

Final Thoughts

The overall reception of "Genie Store Pickup" is very positive. Merchants laud it as an essential addition to their eCommerce platforms, offering significant benefits in both functionality and customer service. The app effectively meets the needs of businesses looking to streamline in-store pickup options, although some transparency improvements regarding pricing could further enhance the user experience.

The Closet Experience Boutique

Feb 14, 2025  on Shopify

Update....I am getting annoying FAKE BOT orders that are only selecting pickup in store. Someone from the app stated they would look into it and see if it could be fixed and I am still getting them. Unfortunately, I uninstalled the app... I recently installed the Genie Store Pick Up app for in-store pickups, and I am thoroughly impressed. The app integrates seamlessly with my boutique business model, offering a convenient and efficient way for customers to pick up their orders. What really stood out to me was how Ali, the support team member, customized the in-store pickup process to fit my specific needs. It made the entire setup much easier and tailored perfectly to my business. I highly recommend Genie Store Pick Up to any boutique or small business owner looking to offer in-store pickup. It's user-friendly, and Ali’s personalized support made the experience even better. I’ll definitely continue using this app!

Sonnybono

Feb 03, 2025  on Shopify

Too usefull app. It does well his work. Support is great and fast. Thanks to the developers.

Krümel Cookies

Jan 21, 2025  on Shopify

amazing and quick service, very helpful! Also really like the app, so easy to understand.

FrēSoul Beauty

Jan 19, 2025  on Shopify

We've been using this app for a few weeks now and so far so good. Customers seem to be able to use the pickup option with ease. I had a question for support and my answer was answered quickly and my issue was resolved. I can see using this app for a while. Thank you Genie!

Inspyre Boutique

Jan 09, 2025  on Shopify

Developer was very responsive and helped add missing code in my theme to reenable instore pickup option for my 4 locations. I have been using this for a couple years and is a great addition to my website for our guests to order online and pickup at the location closest to them to avoid shipping fees. Thanks Genie Experts!

The Closet Experience Boutique

Jan 04, 2025  on Shopify

I recently installed the Genie Store Pick Up app for in-store pickups, and I am thoroughly impressed. The app integrates seamlessly with my boutique business model, offering a convenient and efficient way for customers to pick up their orders. What really stood out to me was how Ali, the support team member, customized the in-store pickup process to fit my specific needs. It made the entire setup much easier and tailored perfectly to my business. I highly recommend Genie Store Pick Up to any boutique or small business owner looking to offer in-store pickup. It's user-friendly, and Ali’s personalized support made the experience even better. I’ll definitely continue using this app!

whitelionbaking.com

Nov 08, 2024  on Shopify

Super simple to install, easy to use. Wish the colors for pickup vs shipping were different.

Sugar Plum Vegan--Plant Based Bakery

Nov 05, 2024  on Shopify

I had a excellent experience with support. I was having trouble getting the date and time picker to show up on my site. Support quickly helped me get it up and running. Very grateful for the ease of this app.

Buy Bulk DTF

Oct 16, 2024  on Shopify

Thank you from buybulkdtf.com - These guys helped me get this app set up per our requirements. No problems with the app and its features thus far. Would recommend.

Chilly Paste Co. Inc.

Oct 01, 2024  on Shopify

Ali helped through technical changes on how the app applied to my site. He understood my ask and promptly actioned it. I’m not a technical genius person and he made the process easily understandable. Overall the app meets my needs for store pick up and delivery. Low app fees is a bonus too.

Indie Boho

Sep 18, 2024  on Shopify

This app works well for our needs and support was brilliant over a few days. We needed help to reinstall it onto our new theme. Support also made some customisations for us. There are additional notes on the order page when there is a pick-up but it doesn't bother us.

Sheffield Steelers

Sep 08, 2024  on Shopify

Genie Store Pickup is an excellent app with fantastic support! I've been using it for many years and recently added our second location and store. The level of support is outstanding—it's incredibly fast, and nothing is ever too much trouble for the team. If you need a reliable pickup option for your Shopify store, I highly recommend this app. It's been a game-changer for our business!

Popcorn Fix

Sep 03, 2024  on Shopify

We are a mobile business and do a lot of public events. We needed an app that would allow us to create a pickup location for each one. This app does the job perfectly! Genie's owner, Ali, even helped change the button from "Store Pickup" for us. Customers can choose between "Shipping" and "Pickup At Event Location". When they choose "Shipping" they get the normal checkout shipping options. When they choose "Pickup At Event Location" they see available events that I have set up in a 28 day window. I highly recommend this app!

Hoppe Rfkc

Sep 03, 2024  on Shopify

The app looks good integrated on our website and functions well.Genie helped us set this up through a very easy and intuitive interface.

ShadedbyShanell

Aug 26, 2024  on Shopify

great app and exactly what i was looking for! so happy this app is free. i ran into a small issue and requested a walk through via video and customer support helped me in less than an hour and resolved my issue the same day. so happy with the app and service!

The Raging Bulls

Aug 26, 2024  on Shopify

It's free you can filter what products and locations for pickup or shipping and easy to customize

Beachcombers Henna Supply

Aug 14, 2024  on Shopify

I love a straightforward app that does what it says without fuss! Add in top notch service and this is a 5 star app! I tried two others, but this is the easiest and best looking for the customer.

lebondreamcake

Aug 03, 2024  on Shopify

happy with this. this works for my cake site ☺️☺️☺️☺️ and helps my customers pick locations for pick up

Wordsmith Bakery

Jul 31, 2024  on Shopify

Great app and amazing customer service that is rarely found in this day and age.

Book Grocer

Jul 30, 2024  on Shopify

Genie Store Pickup has been wonderful for our business, with 6 pickup locations it was important for us to be able to offer this to our customers. The app looks good integrated on our website and functions well. Best of all Ali and the team are so responsive - if we ever have any questions or want to change things (or have forgotten how to do it ourselves) they reply right away and get things done. Thank you for a great service.

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