Taranker.Com Logo
Genie Store Pickup logo

Customer reviews: Genie Store Pickup

Develop by Shopify

Reviews (183)

Overall rating
4.8

What Merchants Think

The "Genie Store Pickup" app is generally well-received by merchants for its ability to seamlessly integrate with various business models, providing a straightforward and efficient in-store pickup solution. Merchants appreciate the personalized support and quick response time from the support team, especially praising Ali for his assistance. The app is seen as a beneficial tool that enhances customer experience by offering flexible pickup options and reducing shipping fees.

Key Strengths

  • Excellent customer support and fast response times.
  • Seamless integration with existing business models.
  • User-friendly interface.
  • Customization capabilities to meet specific business needs.
  • Effective in offering multiple pickup options and locations.
  • Cost efficiency with low app fees.

Common Concerns

  • Confusion regarding the free trial and subscription fee information.
  • Minor user interface preferences, such as color differentiation for pickup vs. shipping.

Final Thoughts

The overall reception of "Genie Store Pickup" is very positive. Merchants laud it as an essential addition to their eCommerce platforms, offering significant benefits in both functionality and customer service. The app effectively meets the needs of businesses looking to streamline in-store pickup options, although some transparency improvements regarding pricing could further enhance the user experience.

LUPICIA HAWAII Online Store

Jan 06, 2026  on Shopify

Ali was extremely helpful in setting up this app when we were struggling to. (It's not hard to setup but we needed very specific things which Ali helped us with and added additional features so we could use this app to its fullest!) We really needed a way to add fees to Pickup orders as frequently we have customers who don't pick up their purchases which leads to wasted time and money. We're very excited to have this app on our site.

Mountain Piece 片山西點

Jan 05, 2026  on Shopify

A huge thanks to Ali Haider for his dedicated help! He ensured my business runs smoothly and tackled all my issues. The app is incredibly intuitive and offers great support for startups. Highly recommended!

WEWOOWEWOOWEE

Jan 01, 2026  on Shopify

The feature is super helpful for my site. When there’s some minor tech issues happened, the team responded with patience and super helpful as well. Really appreciate the quick turnaround. Many thanks!

ButterSoft Essentials™

Dec 18, 2025  on Shopify

Ali was amazing to work with. I was having technical issues with my Genie Store Pickup app, and he helped troubleshoot everything and get it fully back on track. He was patient, knowledgeable, and explained exactly what was going wrong. What I appreciated most was that he also showed me how to fix it myself if anything comes up in the future. Super helpful experience overall - thank you, Ali!

blooms & blossoms

Dec 16, 2025  on Shopify

The tech support for the app is amazing. I reached out to the developer and he got back to me right away and problem solved with me to find a solution. This app works great for allowing my customers to schedule a pick up date and time once they purchase an item. Thank you, Ali!

Le Geste Pâtisserie

Dec 16, 2025  on Shopify

Easy app to use ! I needed some ajustments due to my job and the developers are very helpful and quick to answer. I recommend

Odissea Siciliana | Saccne Rete

Dec 16, 2025  on Shopify

Genie is a wonderful app that solved quickly a problem of my Shopify store, it's easy to manage and I will recommend to everyone. There's also a fantastic customer service, Ali supported me with commitment and kindness

The Cheese Lord

Dec 15, 2025  on Shopify

This app has all the features that we felt were missing from Shopify's pickup option - such as order limits, date and time selections etc. I had a minor issue that meant I needed to reach out to customer service. Ali was super helpful and resolved my issue super quickly. Thanks so much!

BKRY

Dec 12, 2025  on Shopify

An easy to use app that is essential to our store. App developers are quick to respond and helpful with any queries we have and resolved more nuanced issues with no problems at all. Highly recommend.

HAVE A ROLL

Dec 12, 2025  on Shopify

Super goed geholpen! Support ging heel snel. App werkt ook perfect. Heel handig voor als je meerdere locatie hebt en pick-up regelt! Raden we zeker aan.

Zwahlen's Ice Cream & Chocolate Co.

Dec 09, 2025  on Shopify

Very happy with this app, it has streamlined our pick up orders significantly. Assistance from the app developers has been quick and helpful. Highly recommend!

Sage & Cedar

Dec 07, 2025  on Shopify

We've been using this app for over a year and it's great. Shopify's pickup in store option is less than perfect so we went with the Genie app and it has worked great for us. And the customer service is awesome!

Putnam Valley Trading Co.

Dec 07, 2025  on Shopify

Excellent customer service. The creator took the time to help make a custom change to my confirmation e-mails, which I greatly appreciated. This app does exactly what it says.

Willi's Ski & Board

Dec 05, 2025  on Shopify

10/10 Does exactly what we need for our 3 locations! Super easy to configure and when you need help or some additional coding done to make it fit your store, Ali will help day and night to fix and make it work for you. Thanks for the Help Ali!!

Søagergård Regenerativt Jordbrug | Radically Regenerative Farm

Dec 03, 2025  on Shopify

Using for over two years. Great app, works well and is much better value than other apps that do similar. Excellent support!

unionpantry

Nov 12, 2025  on Shopify

This app works very well and I feel that it is very user friendly. All the guides make it easy to understand how to use it and what the settings need to be. We often use it for pick-up for our special occasion food sales at our restaurants and it makes it easy and convenient for us to be able to organize our pick-ups and pace them out. When we have had occasions where it doesn't seem to be working, Ali has always been quick to respond within 24 hours, listen to the issue, and go in and fix it, all while letting us know what happened and letting us know how to prevent any errors in the future. I highly recommend this app.

Latifs

Oct 27, 2025  on Shopify

Fantastic app! Collection system works as intended. We encountered a few minor issues with coding, however the developer was incredibly responsive and had everything fixed immediately.

Fragrant Moon Designs

Oct 11, 2025  on Shopify

This shows as free here on the app store. IT IS NOT FREE! It asks you to commit to a cost of $6.99 a month before you can even test out the app. No thanks. I'll find another app that I can at least test out first.

Infinity Roses

Sep 30, 2025  on Shopify

Hello friends, I recently had some trouble setting up the 'pick up at store' option on my website (www.infinityroses.es) and reached out to Shopify Support. Honestly, they were amazing! The agent (James) I spoke with was super friendly, patient, and explained everything in a really clear way. They walked me through the steps, made sure I understood how it all worked, and stayed with me until the problem was fully solved. I really appreciate the time and effort they put into helping me — it made the whole experience stress-free. Big thanks to the Shopify team for the great support!.

KoboSeattle

Sep 19, 2025  on Shopify

The Genie App support team is great to work with, they respond in a timely manner and are very helpful. The app itself is easy to setup and does exactly what we need it to do.

Scroll to Top