Reviews: StatusPro ‑ Order Status

Name: StatusPro ‑ Order Status
Brand: Shopify
SKU: shopify-statuspro-app-by-shopify
Rating: 4.9 (70 reviews)

Customer reviews: StatusPro ‑ Order Status

Develop by Shopify

Reviews (70)

Overall rating

4.9

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What Merchants Think

Overall, merchants have found "StatusPro ‑ Order Status" to be an invaluable tool for managing and updating order statuses efficiently. The app has been widely appreciated for its ease of use, dependability, and exceptional customer support. Merchants particularly commend the proactive support provided by Daryl and the team, which has significantly enhanced their order management workflows.

Key Strengths

Exceptional customer support and rapid response times
Ease of use and intuitive user interface
Ability to automate customer notifications and reduce customer service queries
Customizable statuses and seamless integration with Shopify
Effective communication of order progress through various production stages

Common Concerns

Occasional synchronization issues with orders not updating immediately
Limitations with point-of-sale (POS) order management
Lack of complete customization, leading to some unmet user expectations

Final Thoughts

"StatusPro ‑ Order Status" is highly recommended by its users for efficiently managing and communicating order information. Its strong points lie in its intuitive design and outstanding customer support, which have helped businesses streamline their order processes and improve customer satisfaction. While there are some areas for improvement, particularly around order synchronization and customization, the app is rated highly for its overall practicality and effectiveness.

K PLACE

Jan 15, 2024 on Shopify

Absolutely terrific app that works extremely well for our needs! We need to keep our customers up-to-date on pre-ordered items as well as to update them once the pre-ordered items are on-hand & pending fulfillment. We also need to be able to have custom updates between our shipping & pickup orders, and in conjunction with a tagging app + Flow, we are able to automate everything & do just that. We love that it integrates nicely with the order status page, and it's also really nice to be able to write a public comment that can be emailed + be seen by the customer on the status page when we need to do so which is useful for mass updates (e.g. a particular item is delayed). It's also improved our in-store pickup app flow as you can generate QR codes unique to each order (which we put onto our pickup order bags) which are scanned to update the status of the order as complete. Daryl's support has been top-tier from the start, and every reply has been insightful into helping us to achieve what we were looking for. I searched far and wide exhausting most possibilities for our needs (namely, custom updates), and OSP was by a fairly decent margin the best option in terms of both features & pricing.

Chimera BMX

Jan 12, 2024 on Shopify

I've been using this app since May 2023. It is easy to understand, and works exactly as advertised. More importantly, these Developers offer A+ customer support. As any seasoned Shopify Merchant knows, so much of the value of a Shopify app comes by way of its customer support. After all, each of our stores are different. So app developers have to tweak their apps in response to feedback. I have contacted StatusPro on two separate occasions for issues that were particular to my store. In both cases the Developers responded promptly, addressed my issues expertly, and corresponded exceedingly well throughout the process. Highly recommended.

Offroad Trading Company

Nov 25, 2023 on Shopify

Support is amazing. This app works great. We use it in conjunction with another app for orders that does not allow the status to be updated easily. This app fills in the gap. Definitely recommend.