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Customer reviews: SPD Split Payment & Deposit

Develop by Shopify

Reviews (91)

Overall rating
4.8

What Merchants Think

Merchants generally find "SPD Split Payment & Deposit" to be a user-friendly and effective app for handling split payments and installment plans on Shopify. Notably, the app has been praised for its excellent customer service, which enhances user experience. While merchants appreciate the flexibility it offers at checkout, some have faced challenges due to Shopify's inherent limitations.

Key Strengths

  • Easy to set up and use, with straightforward checkout implementation.
  • Effective and responsive customer service, with specific praise for support team members like Anastasiia, Andrii, Artem, and Kensia.
  • No fees associated with sales, beneficial for both merchants and customers.
  • Helps increase sales by offering flexible payment options, particularly useful for high-value products.
  • Provides various payment options, including split payments, deposits, installments, and more.

Common Concerns

  • Incompatibility issues with some Shopify add-ons like Bold Product Options.
  • Occasional delays in customer service responses, particularly concerning digital product sales.
  • Lack of support for in-store POS usage, limiting the app to online sales only.
  • Does not consider tax for split payments, affecting the checkout process.
  • Some Shopify limitations, such as restrictions on discount codes with partial payments.

Final Thoughts

"SPD Split Payment & Deposit" is well-received by merchants for its straightforward and efficient functionality, coupled with outstanding customer support. While some issues relate to Shopify limitations, the app is largely praised for improving the shopping experience by offering flexible payment options. It is recommended for Shopify users looking for a robust solution to manage split payments effectively.

Futurestore

Oct 17, 2025  on Shopify

Amazingly helpful and patient with me being slow to understand on how to integrate the app and use it on my website, absolutely amazing service by Javid

Black Hills Health Retreat

Oct 14, 2025  on Shopify

Very responsive support. I was able to ask questions during the install and receive my answers in moments. SPD Split Payment is incredible nimble and flexible. Money and payment collection can be a tough subject. Black Hills School of Massage needed a way to allow students to pay an initial tuition deposit and then pay the remaining balance over several months. I am very grateful to Val and the team :) You allow us to focus on the students and not worry about payment collections and back-office administration.

Petal Collective

Oct 14, 2025  on Shopify

omlifestyle

Oct 07, 2025  on Shopify

Is a little tricky but Val helped me a lot and solves the problems! Very nice app

The Glass Station Studio and Gallery

Oct 02, 2025  on Shopify

Great customer service. When there wasn't a resource for customizing the customer confirmation email the rep listened to my idea and said they would discuss with their team. It's wonderful that the SPD team is willing to hear and collaborate with it's app users to create a better experience.

A Colorful Farmhouse

Sep 24, 2025  on Shopify

Had a small issue with the set up in my store. Reached out to the app support and Javid was able to resolve the issue quickly and was a lot of help! Really appreciate his help!!

The Glass Station Studio and Gallery

Sep 19, 2025  on Shopify

Super easy to install! Ran into an issue with another app interfering and the dev team was extremely helpful and fixed everything! Great customer service.

Jewels by Grace

Sep 11, 2025  on Shopify

Javid was quick to assist and help with our needs!

Soleil Custom Guitars

Sep 10, 2025  on Shopify

This app has everything I need! I make custom guitars and the ability to accept a down payment and send an invoice upon completing the guitar is second to none. Maryna was extremely helpful getting this setup right for me and I couldn't be more pleased. Don't try the other apps, they don't have the same level of functionality. Just get it!

Danielle LaPorte

Sep 07, 2025  on Shopify

I had such a great experience with Maryna! She was incredibly patient, kind, and thorough in helping me figure out how to set up installments. She explained everything step by step, made sure I understood the process. I really appreciate the clear communication and the extra effort to make sure everything was working perfectly. Truly outstanding support. Thank you!

Echoes of Divinity

Sep 01, 2025  on Shopify

Fast, professional and exceeded my expectations. Will definitely feel comfortable asking for help in the future.

Scooters Plus

Aug 29, 2025  on Shopify

thank you for your help javid it was great to speak with you and fix our website

Ultimate Gloss

Aug 15, 2025  on Shopify

Zia was great help setting up and explaining Split payments.

Effect Audio

Aug 07, 2025  on Shopify

Efficient customer support

NairoMarket

Jul 29, 2025  on Shopify

Works perfect with us in Kenya after some customization would recomend. Maryna was very helpful in making this a success.

ChillPod

Jul 18, 2025  on Shopify

Great support - timely & very helpful

Carnivore Society

Jul 17, 2025  on Shopify

If these guys deliver on my request, then Andrey deserves a promotion!

Green Wardrobe

Jul 16, 2025  on Shopify

Very happy with the service

thesilverboat

Jul 08, 2025  on Shopify

VERY GOOD APP AND GREAT CUSTOMER SERVICE

Fusion

Jul 01, 2025  on Shopify

Excellent

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