The product itself is good and serves a great function for growing Shopify store. The customer service seems to be improving. It used to take weeks sometimes to get responses. When you do get someone, they are usually helpful, but could go the extra mile to make sure your integrations are working flawlessly.

I have been utilizing Spark Shipping for almost a year now. I cannot recommend this team and app highly enough. Although there are still several enhancements I would like to see that would help my store specifically, their customer service, support and development team has been incredibly responsive and delivers incredible quality work. There were 2 vendors that they did not have integrations for that I really needed. Their development team invested a lot of time with me to get these up and running for my store. My store is a small business run by just my wife and I and we both have other full time jobs as well. The operational time this app has reduced for us is massive. Product updates, inventory updates, pricing updates, automated order placement and automated tracking/fulfillment updates has saved us a ton of time. Its now almost like we have several operational support staff completing all of this non-value activity for us. Thank you Spark Shipping for all you have done for my store and for your partnership and dedication in ensuring I had what I needed.

Spark advertised the app could integrate with our supplier and included a predefined integration option which was meant to be straightforward. After 9 weeks of going back and forward with Spark it became evident that they provided completely missleading information about integrating with our supplier and made excuse after excuse as to why it couldnt work. They placed blame on our supplier, when in fact it was their software that was never configured to work - they were even using older API v5 calls, instead of v6 - they eventualy upgraded their connectivity to v6 to then find other aspects of their software integration was not compataible. I eventually decided to outsource the API integration to a company in Europe and they had everything up and running in 2 weeks built from the ground up, and the cost was equivelent to 6 months of their $249 per month fee!!!! Support couldnt care less if you were uip and running or not, they only started to slightly help more once I asked for a refund.

Spark Shipping works very well. Their customer support is some of the best of any vendor I've ever worked with. Working with the app and the support team makes my life easer and that's pretty rare in the 3rd party vendor space.

​I use spark shipping for not only my bigcommerce store but for my Shopify stores also. They are awesome and amazing. Their customer support team is the best. They have not only managed to accommodate and make every request i have had of them happen but they made it happen quickly. I had some unique needs for my fulfillment files and they worked with me to make them happen. They went above and beyond in my opinion. I could not be more pleased with my experience with Spark Shipping. If you are looking for a company to handle any of your needs for a bigcommerce or shopify store do not hesitate to go with Spark shipping.

Charles has been super helpful through the entire set up process. We've been working with them for several months. Keep up the great support!

Great customer Support! Devon Media Rep & Analyst http://www.bikiniluxe.com Luxury Swimwear and Active Wear