Reviews: SmokeDrop

Customer reviews: SmokeDrop

Reviews (51)

Overall rating

3.6

5

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4
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4

What Merchants Think

Merchants have varied experiences with "SmokeDrop," showing a mix of satisfaction and frustration. While many users appreciate the app's current management and reliable service, some express concerns over customer support and issues with product uploads. The app seems well-received for its selection and order fulfillment, but technical difficulties and pricing structures may deter potential users.

Key Strengths

Excellent product selection and vendor partnerships.
Supportive and responsive customer service team.
Efficient order fulfillment and fast shipping times.
Easy integration with Shopify for streamlined operations.

Common Concerns

Problems with product uploads and technical glitches.
Lack of clarity regarding the free trial and subscription model.
Occasional issues with unresponsive customer support.
High monthly subscription fee cited as a drawback by some users.

Final Thoughts

Overall, "SmokeDrop" is appreciated for its robust features that support the needs of dropshipping businesses in the smoke products niche. With strong vendor relationships and a management team committed to smooth operations, the app serves as a valuable tool for online retail growth. However, the concerns raised about product upload issues and customer support responsiveness suggest areas for improvement to enhance user experience.

Love Farms

Dec 19, 2024 on Shopify

DONT LISTEN TO THE REVIEWS THIS COMPANY HAS CHANGED MANAGEMENT. Rodel at customer service was great and helped along the way! Had a meeting with chris from smokedrop and he made it super easy to setup the store. BEST SELECTION HANDS DOWN!

Awaken Your Senses

Sep 01, 2024 on Shopify

Bullshit they didn't offer me a free trial even though it says it and won't let you add products until you pay that's not a free trial I would not recommend this App straight Cap.

Pothead Parent

Dec 19, 2023 on Shopify

Past ownership tried taking the whole app down with them but I have to say since headshop.com has taken over my orders have been smooth, and no issues or if there has been they took care of it right away. Ownership and management is hands on and reliable, I am very lucky to have found this app to take my business and website next level

Dish

Jul 29, 2023 on Shopify

Changing it from two stars to one. If I could give negative stars I would. They never ship take your money and won't reply to emails. And you have to pay a whopping $100 a month and all your going to get is agreed customers.

Mystic Bloo Wizard

Dec 03, 2020 on Shopify

I love this app! Dropship gets your products out fast! If ever you have questions, they always have responded to me, I highly recommend them! Martin E. Wallace CEO/FOUNDER www.mysticbloowizard.com

My Rolling Tray

Sep 09, 2020 on Shopify

As someone who uses Smoke Drop to sell on one accounts and dropship from another, this app is great! It helps streamline my dropshipping side of the business and it also lets me find vendor and products quick.

OG Trays

Apr 24, 2020 on Shopify

Fantastic app. My experience is in brick & mortar, but with everuything going on our store needed to be online. Smoke drop made it easy to sync with Shopify and start selling. One month later and we're getting conssistent sales with fast shipping. Carly offered some great recomendations while helping me get started. I've been in the industry for years and its great to have apps like Smoke drop moving us forward. Sucks to see these negative reviews. Too many overnight drop ship stores thinking they can sell online without understanding the product. HAPPY 420

Dank Riot

Dec 12, 2019 on Shopify

LOVE this app!!! Great margins and orders ship quickly to my customers. Glad to see this industry growing in online retail