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Customer reviews: SmartrMail Email Marketing SMS

Develop by SmartrMail

Reviews (300)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of "SmartrMail Email Marketing SMS". Users frequently commend the app for its robust features and user-friendly design, regarded as especially beneficial for small and medium-sized businesses on Shopify. The customer support receives high praise, often highlighted as responsive and extremely helpful, with representatives like Jesse, Yasmine, and Sourabh going above and beyond to assist merchants. Nevertheless, there are a few concerns mostly relating to some initial setup challenges and one merchant's complaint about privacy and cost issues.

Key Strengths

  • Exceptional customer support, with names like Jesse, Yasmine, and Sourabh frequently mentioned for their assistance and dedication.
  • User-friendly interface, ideal for those new to email marketing while still feature-rich for experienced users.
  • Customizable templates that can match the store's branding.
  • Effective automation features that save time and enhance email marketing campaigns.
  • Integration with Shopify, facilitating seamless data capture and targeted marketing.

Common Concerns

  • Issues with initial setup for some features such as pop-ups and notification workflows.
  • Concerns about privacy and preset email functionalities, including unauthorized emails sent without notification.
  • Some users reported the service as being expensive, with questionable charges.

Final Thoughts

Overall, "SmartrMail Email Marketing SMS" is well-received by users for its ease of use, extensive features, and particularly outstanding customer service, all of which enhance its value to businesses looking to improve their email marketing efforts. While some setup and privacy issues have been highlighted, the positive experiences outnumber the drawbacks, making it a highly recommended app for Shopify merchants seeking a reliable and efficient email marketing solution.

K8 Stinger Store

Feb 28, 2024  on Shopify

I’d like to first start off by saying that I have been using this app for 10 years as of this month. This is a fantastic app and one of the best regarding email marketing on Shopify. This review is specifically geared toward the employee who has gone above and beyond to ensure I’m taken care of. It isn’t every day that you have a 10-year customer of your app or service, but after 10 years of using these services, I needed assistance with really fine-tuning both of my store's marketing campaigns. “Jesse Correy” is the representative from this company who has gone above and beyond to take care of me. We have worked together to make changes to both of my stores to fine-tune everything to bring the most ROI back to my business. Jesse Is located in New Zealand, and I’m located in the United States. Obviously, we are in different time zones. Jesse Has spoken to me during my business hours (which makes it somewhere around 1am in the morning in New Zealand) numerous times. This is unbelievable, as I don’t know of any other company that would have an employee work at all hours of the night to assist their customers. Jesse did exactly this multiple times, and I’m happy to say after several months of working together, my email marketing is on point now & I really wish I had reached out previously to get everything tuned the way it is now. If you have any doubts about this company, take a look at their reviews, as they speak for themselves. Jesse and the entire team are definitely on top of their stuff and don’t hesitate to go out of their way to help their customers. In my opinion, this is what makes a business a good business. Sorry for the super lengthy review, but I wanted to pass on my feedback to not only other customers who might be interested, but also company management, so that they know how great of an employee they have working on their team. Jesse, if you see this review, thank you brother. Thank you for everything that you did for me to help get my store dialed in the way it is now. I look forward to many more years working with SmartrMail! :)

ReadyToShip Shipping Supplies

Jan 08, 2024  on Shopify

SmartrMail automations have been a game changer for our business. Easy to set up and generate ongoing incremental revenue.

Milas Apothecary

Nov 28, 2023  on Shopify

I am really happy with the customer service from SmartrMail, Yasmine, Nicolas and Moe have always responded to my queries and been really helpful when I have issues. I have used them since I opened my store in 2020 and will continue to use them, the platform is easy to use and create professional looking emails.

Elovate Stationery

Nov 28, 2023  on Shopify

SmartrMail is simple and easy to use and with lots of great features to customize email newsletters and pop-ups.

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