Reviews: SmartrMail Email Marketing SMS

Customer reviews: SmartrMail Email & SMS

Reviews (295)

Overall rating

4.6

5

24
4
3
2
1

5

What Merchants Think

Merchants generally have a positive impression of "SmartrMail Email Marketing SMS". Users frequently commend the app for its robust features and user-friendly design, regarded as especially beneficial for small and medium-sized businesses on Shopify. The customer support receives high praise, often highlighted as responsive and extremely helpful, with representatives like Jesse, Yasmine, and Sourabh going above and beyond to assist merchants. Nevertheless, there are a few concerns mostly relating to some initial setup challenges and one merchant's complaint about privacy and cost issues.

Key Strengths

Exceptional customer support, with names like Jesse, Yasmine, and Sourabh frequently mentioned for their assistance and dedication.
User-friendly interface, ideal for those new to email marketing while still feature-rich for experienced users.
Customizable templates that can match the store's branding.
Effective automation features that save time and enhance email marketing campaigns.
Integration with Shopify, facilitating seamless data capture and targeted marketing.

Common Concerns

Issues with initial setup for some features such as pop-ups and notification workflows.
Concerns about privacy and preset email functionalities, including unauthorized emails sent without notification.
Some users reported the service as being expensive, with questionable charges.

Final Thoughts

Overall, "SmartrMail Email Marketing SMS" is well-received by users for its ease of use, extensive features, and particularly outstanding customer service, all of which enhance its value to businesses looking to improve their email marketing efforts. While some setup and privacy issues have been highlighted, the positive experiences outnumber the drawbacks, making it a highly recommended app for Shopify merchants seeking a reliable and efficient email marketing solution.

SILVER STAR WHOLESALE

Dec 26, 2025 on Shopify

THEY HAVE NOT VERIFEID MY ACCOUNT, AND CHARGING ME PAYMENT EVERY MONTH OF $65.93. THAT'S SO WRONG. I HAVE NO IDEA, WHERE THIS COMPANY IS LOCATED, AND WHAT TYPE OF LAW THEY ARE FOLLOWING.

Brown Bear Herbs

Dec 19, 2025 on Shopify

Do NOT use Smartrmail Enhanced. I used this app for years without problems. I got a pressure sale and BIG promised of how they were going to bring in big money for me. The email automations they created had nice designs. However, they used AI to generate content, which caused errors (linking my business incorrectly, wrong address, most importantly wrong branding, etc), they lost 26000 email accounts, promised deadlines they could not deliver and did not deliver on, AND their recommended products feature glitched over and over again for months and the issue never got resolved. All in all these "supports" caused loss of business and customer reach. I asked for and was promised a refund for the loss of email addresses, etc. They then claimed they could not see the charges that had gone through every month. I shared screenshots with them of the charges, and they claimed that this was not sufficient proof. i spoke with shopify and they said this is the best proof I could give and they app had avenues to find out about the charges. Don't invest in "help" from Smartrmail enhanced.

CHOCO LOVES COFFEE

Oct 20, 2025 on Shopify

Free plan is very limited and that fact is not mentioned...

Sierra Nevada General Store

Dec 08, 2024 on Shopify

Terrible app with harmful presets. If you agree to the 'terms and conditions', then you'll be authorizing this app to send pre-fabricated, poorly formatted emails (without any prior notification) to your entire email list. This app doesn't respect the user and takes ridiculous liberties using the shared data from your Shopify store. Stay far away.

M7 Academy : E-Book

Jul 02, 2024 on Shopify

Des prélèvements intempestifs, un service excessivement cher et des montants prélevés non justifiés