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Customer reviews: SmartrMail Email Marketing SMS

Develop by SmartrMail

Reviews (300)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of "SmartrMail Email Marketing SMS". Users frequently commend the app for its robust features and user-friendly design, regarded as especially beneficial for small and medium-sized businesses on Shopify. The customer support receives high praise, often highlighted as responsive and extremely helpful, with representatives like Jesse, Yasmine, and Sourabh going above and beyond to assist merchants. Nevertheless, there are a few concerns mostly relating to some initial setup challenges and one merchant's complaint about privacy and cost issues.

Key Strengths

  • Exceptional customer support, with names like Jesse, Yasmine, and Sourabh frequently mentioned for their assistance and dedication.
  • User-friendly interface, ideal for those new to email marketing while still feature-rich for experienced users.
  • Customizable templates that can match the store's branding.
  • Effective automation features that save time and enhance email marketing campaigns.
  • Integration with Shopify, facilitating seamless data capture and targeted marketing.

Common Concerns

  • Issues with initial setup for some features such as pop-ups and notification workflows.
  • Concerns about privacy and preset email functionalities, including unauthorized emails sent without notification.
  • Some users reported the service as being expensive, with questionable charges.

Final Thoughts

Overall, "SmartrMail Email Marketing SMS" is well-received by users for its ease of use, extensive features, and particularly outstanding customer service, all of which enhance its value to businesses looking to improve their email marketing efforts. While some setup and privacy issues have been highlighted, the positive experiences outnumber the drawbacks, making it a highly recommended app for Shopify merchants seeking a reliable and efficient email marketing solution.

k·r·y·d·n

Aug 11, 2025  on Shopify

Great app! It helped me a lot in converting customers into sales.

Border Herbal Health

Jul 23, 2025  on Shopify

Easy to use creates a professional looking newsletter

KISS BY CRIS

Jun 19, 2025  on Shopify

Amazing app. Does everything we need for my website. So helpful to increase my sales too and good customer support! :)

Brightbeam Solutions

Jun 10, 2025  on Shopify

Amazing app. It does everything I used to have to do manually. It takes such a load off me. Very simple and intuitive to use. The staff is great too. I had an issue and they jumped right on it. Definite 5 stars on this one.

BotoxBarb

Apr 16, 2025  on Shopify

Awesome app and an even more amazing team. Jesse is my rep and he is extremely helpful, always ready to assist and super friendly and easy to deal with. I look forward to building a long term relationship with this company. Thank you.

Distribution Roasters

Apr 06, 2025  on Shopify

Very helpful support service to rectify issues when they arise.

Cockleshell Crosshaven

Mar 25, 2025  on Shopify

The customer service with this app is personal, professional and efficient. It is also very quick. I had some issues with setting my currency correctly for my region and the queries were dealt with promptly and efficiently.

Finance Simple by Sara Finance

Jan 29, 2025  on Shopify

Amazing App. Peter and Sourabh helped me out a ton. love the simplicity of it.

Doll Face House of MakeUp

Jan 26, 2025  on Shopify

I've been using this app since I started on Shopify 4 years ago, I love it - great features, highly customisable & most importantly, amazing customer support. Great work guys

Diff Technics

Dec 03, 2024  on Shopify

Had a few issues setting up a Xmas/New Year Notification Pop-Up and Yasmine came to the rescue & sorted it out in no time !!! Great assistance & Service

Haloplus Nederland

Nov 27, 2024  on Shopify

AMAZING AMAZING AMAZING. It has been such a pleasure working with this team - especially Jesse and Mrunal. This is a completely different experience to what I have had with other email marketing apps, the process was extremely smooth and professional and any queries or concerns I had were very quickly answered or solved. Jesse was super responsive and really made it a stress free and enjoyable experience. I feel like I have finally got some really great looking email flows and I would strongly recommend them to anyone wanting to get to the next level with their email marketing.

Ugritone

Nov 27, 2024  on Shopify

Affordable solution, customer service is very good and the automated e-mails are a life-saver for smaller businesses who might not have a copywriter to manually create newsletters often.

The Finance Forge

Nov 26, 2024  on Shopify

I was experiencing some challenges with finding my subscriber list as I'd updated my email/profile settings. I luckily had Sourabh helping me out and I'm really glad I did - he was very responsive, even went as so far as to ring me to make sure I was set up correctly and now everything is good to go. best of all, I thought I'd lost my newsletter template draft but it was right there. Thanks Sourabh, you're the man!

Aimee Travel Trends

Nov 14, 2024  on Shopify

I am not new to marketing, but I am new to email campaigns and setting up my own website. I had a few challenges setting up the foundations to make everything work between my domain host and automated workflows, and SmartrMail's technical team responded quickly, expertly and in terms I could understand. Thank you SmartrMail!

Ponzol Mouthpieces

Oct 24, 2024  on Shopify

Very helpful with customer service and quick to respond to issues. The app itself is very easy to use but sometimes we non-techies need a little assistance. Glad to know we can get good service when we need it.

InstantPhysician.ai

Aug 22, 2024  on Shopify

Dear Smartrmail, thanks for your positivity and generously merciful technical assistance getting my capaigns' boots on! Looking forward to providing excellent service in the future with your comprehensive email platform seamlessly integrating customer aquistion data capture, promo notifications, and targeted marketing campaigns! Bellissimo!

OMAC USA

Aug 05, 2024  on Shopify

SmartrMail is an excellent choice for small and medium-sized Shopify stores. It's user-friendly and offers great features like customizable templates and automation. The standout is their exceptional customer support, always responsive and helpful. Highly recommended for any business looking to enhance their email marketing with ease and reliability.

Custom Treats

Aug 04, 2024  on Shopify

This app does everything as advertised and the staff is very helpful. We have been working with Jesse on the setup for our business and he is very knowledgeable and also works extremely close with us, even staying in communication over weekends. It feels as if Jesse really cares about the growth of our business and we are excited to continue to work with him and see the results!

Puro Verde Colombia

Jun 18, 2024  on Shopify

Es la mejor aplicación de email marketing que hemos usado. Es realmente fácil de usar. Cuando la instalas por primera vez, escanea tu página web y propone plantillas según los colores de tu tienda. Adicionalmente, aunque no está disponible en español, es posible personalizar casi todos los copies para adecuarlos al idioma que necesitas. Se integra perfectamente con Shopify. Lo mejor es que el servicio al cliente es muy rápido. 10/10

2 Pound Party Bargains

May 23, 2024  on Shopify

This is a superb app for email marketing, the support is great and not rushed, I am not an it exert so appreciate this . the templates they created where superb as well.

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