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Customer reviews: Smartreply | Social Media AI

Develop by InCharge
<h3>What Merchants Think</h3> <p>Overall, merchants are highly impressed with "Smartreply | Social Media AI." The app is frequently described as revolutionary, transforming customer support by automation and reducing response times significantly. Many users emphasize its role in boosting sales, engagement, and customer satisfaction, especially helpful for solo entrepreneurs and small businesses.</p> <h3>Key Strengths</h3> <ul> <li>Automation of responses and instant engagement.</li> <li>Seamless integration and easy setup with existing systems like Shopify.</li> <li>Reduction in support workload and fast response times.</li> <li>Boosts sales through personalized recommendations and increased engagement.</li> <li>Customizes responses using FAQs, providing a personal touch without human input.</li> <li>Significant ROI by saving time and increasing sales.</li> <li>Includes features like negative comment hiding and targeted promotions automations.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Rare issues with disputed charges for some users.</li> <li>Allegations made in a couple of reviews about fake reviews.</li> </ul> <h3>Final Thoughts</h3> <p>"Smartreply | Social Media AI" is regarded as a game-changer for businesses looking to streamline customer interactions on social media platforms. While it encounters minor concerns, its comprehensive automation and customization capabilities provide significant advantages in boosting efficiency and enhancing customer experiences. Overall, it comes highly recommended for those looking to enhance social media management and support systems.</p>

Reviews (56)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly impressed with "Smartreply | Social Media AI." The app is frequently described as revolutionary, transforming customer support by automation and reducing response times significantly. Many users emphasize its role in boosting sales, engagement, and customer satisfaction, especially helpful for solo entrepreneurs and small businesses.

Key Strengths

  • Automation of responses and instant engagement.
  • Seamless integration and easy setup with existing systems like Shopify.
  • Reduction in support workload and fast response times.
  • Boosts sales through personalized recommendations and increased engagement.
  • Customizes responses using FAQs, providing a personal touch without human input.
  • Significant ROI by saving time and increasing sales.
  • Includes features like negative comment hiding and targeted promotions automations.

Common Concerns

  • Rare issues with disputed charges for some users.
  • Allegations made in a couple of reviews about fake reviews.

Final Thoughts

"Smartreply | Social Media AI" is regarded as a game-changer for businesses looking to streamline customer interactions on social media platforms. While it encounters minor concerns, its comprehensive automation and customization capabilities provide significant advantages in boosting efficiency and enhancing customer experiences. Overall, it comes highly recommended for those looking to enhance social media management and support systems.

Echo Goods

Sep 04, 2024  on Shopify

It engages your customers by automatically replying to everyone who comments on your meta ads/posts. Also, It analyzes potential buyers and send them discount codes which increases your chances to get sales and it's superb. Recommended to use!

Pixel Perfect Gear

Sep 03, 2024  on Shopify

"I've tried Manychat and basically every other keyword tool out there. They word around 30% of the time. People are so creative with their typos though so I decided to get this app and it catch's legit every comment I don't want on my ads way faster than myself or My VAs could get to it. Ends up saving me a lot of money since I am spending $2-3/ day. The auto dm feature for everyone who comments has also generated an extra $40k this month!!!"

royal shop

Aug 28, 2024  on Shopify

SmartReplyAI has transformed our customer interactions! Replies are swift and relevant, leading to a noticeable boost in sales. It’s like having a 24/7 support team that never misses a beat.

Discounters

Aug 28, 2024  on Shopify

This app is a game-changer for customer service! SmartReplyAI handles inquiries efficiently, freeing up our team to focus on other tasks. Sales have definitely seen an uptick since we started using it.

Sabeel Store

Aug 23, 2024  on Shopify

As our store grew, so did the number of customer inquiries, and it became challenging to keep up. SmartReply AI has been a lifesaver! It efficiently manages a large volume of queries without compromising on quality. The app is easy to use, and the customer support from the SmartReply team has been fantastic. This app is essential for any business looking to scale while maintaining excellent customer service.

Ridge Mall

Aug 23, 2024  on Shopify

We’ve been using SmartReply AI for a few months now, and the results have been fantastic. The AI is intuitive and handles a wide range of customer queries with ease. What’s more impressive is how it learns from previous interactions to get even better over time. It’s saved us so much time and allowed us to focus on more complex issues. A must-have for any e-commerce business!

dabbel store

Aug 23, 2024  on Shopify

SmartReply AI has transformed how we handle customer inquiries. It’s like having an extra team member that works 24/7! The AI is incredibly accurate, and it’s cut down our response times drastically. Our customers appreciate the quick replies, and it’s taken a lot of pressure off our support team. Highly recommend this app for any Shopify store looking to improve customer service.

TapShop

Aug 22, 2024  on Shopify

I added this to my store because I am a solo store owner and did not have the resources to pay and manage a team to reply to everything. This has done a amazing job, I just needed to fine tune it with my FAQs and it answers everything smoothly. Nobody even thinks it's a bot.

UrbanGo

Aug 22, 2024  on Shopify

I run a lot of Click to Whatsapp ads and this has absolutely saved me an enormous amount of time replying to customers. The AI is very impressive.

hokki fy

Aug 21, 2024  on Shopify

highly recommended , impressive functionality

Breeze Buy

Aug 21, 2024  on Shopify

My friend Arie told me to try this out to scale my ads and leverage the broadcast dm feature. I really like it, seems to cut through the noise better than email campaigns.

Shine Shop

Aug 20, 2024  on Shopify

My ad CPM and CPC cut in half in the first week of installing this AI.

Prime Cart

Aug 19, 2024  on Shopify

We do a lot of email and SMS campaigns for my brand and we have a lot of international customers so I got this app for the Whatsapp campaigns. It was actually pretty simple to setup and upload all my existing SMS subscribers to send out Whatsapp campaigns. They actually generate way more money than my SMS campaigns because of the AI I think. Hoping they add email in the future.

Mishi Store

Aug 19, 2024  on Shopify

The integration with Shopify was seamless, and the setup was a breeze. The app’s ability to generate personalized, context-aware replies has saved us countless hours and significantly reduced response times. Our customers appreciate the swift and relevant answers, which has led to higher satisfaction rates and increased repeat business.

Circuit Centrall

Aug 18, 2024  on Shopify

Installed this after seeing some videos on Instagram talking about the AI being able to improve CPMS by replying to comments and WOW. Our CPM went from $45 to $25 within a couple of days of installing the app.

Reflection Boutique

Aug 17, 2024  on Shopify

We had a fulfillment delay on our inventory, customers were slamming us in the comments saying they weren't getting their orders. Heard about this app in discord, and our ads were dying so we decided to try it. We are so impressed with the AI comment hiding. Some of our ads are in Spanish and it even works for that! it works nearly 100% of the time.

Krafted Comfort

Aug 14, 2024  on Shopify

We installed this because we didn't want to pay for VA's to manage our comments and dms. we were surprised to see our CPM improved quickly after enable the comment reply feature & hiding comment feature. Would recommend it!

Aspects

Apr 28, 2024  on Shopify

feels like stepping into the future of e-commerce. It's transformed how we engage with customers on our ads, and I'm excited for what’s next!

Invoicers

Apr 12, 2024  on Shopify

Finally, a solution that keeps up with the fast pace of social media ads! Managing responses on our campaigns is so much easier.

Shurli Store

Apr 07, 2024  on Shopify

SmartReply AI isn’t perfect, but it’s pretty close. It’s made a huge difference in how we run ads, saving us a ton of time and has lowered our cost per purchase significantly.

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