TTL Omni Connector ‑ WhatsApp

Enhance sales through WhatsApp cart recovery messages with TTL

Customizable messages

Order notifications

Shipping alerts

Abandoned cart messages

Order cancellations

Payment updates

Unlimited messages

About TTL Omni Connector ‑ WhatsApp

Launched May 23, 2024

Built by Tata Teleservices Limited

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Description

TTL WhatsApp App is designed to help you easily integrate WhatsApp into your store.

Our app provides the features to make communication with your customers easy and efficient. With this App, you can customize your content and send to your customers during their purchase journey. Strengthen connections with your customers and improve conversions by sending key events from your e-commerce store directly to your customer's WhatsApp. Send unlimited messages and personalize messages according to your preferences.

Order Created: Send a WhatsApp message when a new order is placed in your store.
Payment Confirmed: Send a WhatsApp message when a new order is paid by customer
Order Shipped: Send a WhatsApp message whenever a new order is shipped.
Order Cancelled: Send a WhatsApp message whenever a new order is cancelled.
Abandoned Cart: WhatsApp message when a buyer doesn't complete the purchase.

Pros

Enhances communication with customers by sending WhatsApp messages during key events
Helps recover abandoned carts through WhatsApp messages
Allows customization and personalization of messages
Unlimited message sending capability
Supports multiple key events like order creation, payment confirmation, shipping status, and order cancellations

Cons

Reliance on WhatsApp for communication; may not be suitable for all customer demographics
Possible privacy concerns as customers may not prefer receiving messages on WhatsApp
Integration issues or delayed notifications might occur
Additional cost considerations for businesses due to messaging and app subscription fees