smartFlash helps merchants answer return questions from published store policies, instead of guessing. Paste a customer message and get a paste-ready reply with citations—or a clear escalate when policy does not cover the case. It also runs a lightweight US and EU withdrawal checklist against those policies and suggests draft fixes, plus proportional refund amount suggestions from order line items that you copy into Shopify Admin. The app never creates a Shopify Refund on its own.

• Publish return policies and draft grounded customer replies with citations.
• Escalate when published policy does not cover the customer request.
• Scan published policies for common US and EU withdrawal gaps.
• Suggest proportional refund amounts from order line items to copy into Admin.
• Free plan: Policies, Compliance, and Refund assist, with 30 Ask replies per mont