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Customer reviews: SmartBot: Leading AI Chatbot

Develop by BestChat

Reviews (356)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "SmartBot: Leading AI Chatbot." Many users commend its ability to effortlessly engage with customers, provide real-time responses, and significantly improve customer support efficiency. The app is praised for its accuracy and seamless integration with online stores, acting as a virtual customer service agent that can handle a multitude of inquiries. However, some users highlight areas needing improvement, notably in customer support and AI training capabilities.

Key Strengths

  • Ease of installation and use
  • Effective customer engagement and response management
  • Personalized and accurate product recommendations
  • Improves customer service efficiency
  • Seamless integration with existing online stores
  • Ability to customize and train responses
  • Highly recommended by a wide range of users

Common Concerns

  • Occasional delayed or lack of customer support response
  • Needs more advanced training and personalization options
  • Issues with prompt transition to human support when required
  • Sensitivity to input variations like case sensitivity in search
  • Security and privacy concerns regarding data access
  • Some reports of unsolicited or artificial queries

Final Thoughts

Overall, "SmartBot: Leading AI Chatbot" is highly regarded as a beneficial tool for enhancing online customer service experiences. It offers significant advantages in automating and improving customer interactions, despite a few concerns regarding support and customization. With constant upgrades, the app holds the potential to become an indispensable asset for eCommerce businesses aiming for increased efficiency and customer satisfaction.

manapersonnalisation

Dec 09, 2024  on Shopify

permets de récupérer des ventes super outils

Jx Studios

Dec 08, 2024  on Shopify

this thing is awesome

BidXstore

Dec 08, 2024  on Shopify

Super helpful

Nuvuq

Dec 08, 2024  on Shopify

Parfait pour un site multilingue. S'intègre parfaitement à Shopify de manière conviviale.

Jocelyn & Co. Business Gifting Services

Dec 07, 2024  on Shopify

Easiest installation ever and so far, the answers are on point!

Oscar et Plume

Dec 05, 2024  on Shopify

cela a l'air pas mal après 1 heure d'utilisation. Il manque à mon avis des outils pour mieux personnaliser le bot tant sur le ton de dialogue que sur l'apprentissage. Le suivi de colis ne fonctionne pas malgré les bonnes informations saisies. Enfin il serait aussi bien de passer la main à un agent humain lorsque le client le demande et pour cela il faut programmer des heures d'ouvertures

ARSCHBOLZER

Dec 04, 2024  on Shopify

Coole App, genau das was wir benötigen. Sehr zufrieden damit!

Llamas Store

Dec 03, 2024  on Shopify

PURE LUXE NATURALS

Dec 03, 2024  on Shopify

Top. je trouve cette application genial

upthecombi

Dec 01, 2024  on Shopify

On the initial trial plan and it seems pretty good so far

Dropcap Studio

Dec 01, 2024  on Shopify

This is amazing! I know AI is way smarter than I could ever be, but I just installed this smartbot and tested it on our site. I asked 95% of our customer service questions to it and it answered all of them flawlessly without me having to give it any information. This will cut back a lot of my customer service time. I'm very excited.

GuruPetEco

Dec 01, 2024  on Shopify

Crystal & Shavy

Dec 01, 2024  on Shopify

super il m'as enormement aidé pour la creation de mon entreprise

REEV wear®

Dec 01, 2024  on Shopify

Werkt prima!

Mi tienda

Nov 30, 2024  on Shopify

Hasta el momento bastante bien

TheTechni

Nov 30, 2024  on Shopify

Very nice.

Fjord Flex

Nov 30, 2024  on Shopify

very good and handy app. it gives alot of value especially for beginners that do not want to do alot of customer service

Wine Mood

Nov 29, 2024  on Shopify

I really like the interface and how this chat is easy to install and to use. So far very good experience!

Mamims boutique

Nov 28, 2024  on Shopify

Super intuitif, je suis ravie de cette app !

VICE

Nov 27, 2024  on Shopify

La ia es muy inteligente y aprende muy facil

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