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Customer reviews: SmartBot: Leading AI Chatbot

Develop by BestChat

Reviews (356)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "SmartBot: Leading AI Chatbot." Many users commend its ability to effortlessly engage with customers, provide real-time responses, and significantly improve customer support efficiency. The app is praised for its accuracy and seamless integration with online stores, acting as a virtual customer service agent that can handle a multitude of inquiries. However, some users highlight areas needing improvement, notably in customer support and AI training capabilities.

Key Strengths

  • Ease of installation and use
  • Effective customer engagement and response management
  • Personalized and accurate product recommendations
  • Improves customer service efficiency
  • Seamless integration with existing online stores
  • Ability to customize and train responses
  • Highly recommended by a wide range of users

Common Concerns

  • Occasional delayed or lack of customer support response
  • Needs more advanced training and personalization options
  • Issues with prompt transition to human support when required
  • Sensitivity to input variations like case sensitivity in search
  • Security and privacy concerns regarding data access
  • Some reports of unsolicited or artificial queries

Final Thoughts

Overall, "SmartBot: Leading AI Chatbot" is highly regarded as a beneficial tool for enhancing online customer service experiences. It offers significant advantages in automating and improving customer interactions, despite a few concerns regarding support and customization. With constant upgrades, the app holds the potential to become an indispensable asset for eCommerce businesses aiming for increased efficiency and customer satisfaction.

Empreus

Aug 03, 2024  on Shopify

Monkey Supplements

Aug 02, 2024  on Shopify

very good

MY HOME 25

Jul 30, 2024  on Shopify

Sentient Beauty Fashions. Your Fashion Shop

Jul 28, 2024  on Shopify

I love this feature for my shop as it enables customers to interact in real-time, get relevant information and add a creative way to engage.

Volltz Ofertas

Jul 26, 2024  on Shopify

O melhor chatbot para lojas Shopify, totalmente intuitivo e dinâmico, a impressão que temos é que realmente estamos falando com um humano. Parabéns!!! Sucesso!!! The best chatbot for Shopify stores, completely intuitive and dynamic, the impression we have is that we are really talking to a human. Congratulations!!! Success!!!

The Wave Whisperers

Jul 21, 2024  on Shopify

Very good app, I tried other & this one suits me best. It is very precise

SPARK

Jul 21, 2024  on Shopify

smart and easy to use

Carports and Outdoors Aus

Jul 20, 2024  on Shopify

We are happy with the responses till now. Now we are going to make it live. thanks

永春芦柑

Jul 14, 2024  on Shopify

实用方便

BetterBody

Jul 13, 2024  on Shopify

je l'utilise sur mon site et c'est très pratique ça remplace la FAQ et mes clients l'adore!

Shop Rangeet

Jul 12, 2024  on Shopify

We are surprised at it ability to learn..

Glam Bam Girls

Jul 12, 2024  on Shopify

So far it has been great. i like that i can customise the AI

HIGH TIDE

Jul 11, 2024  on Shopify

Amazing app so far!! The AI is great at learning the ins and outs of the site quick. Highly recommend.

Cupid Beauty Supplies

Jul 04, 2024  on Shopify

So I'm just trying this out today and so far wow. Easy to set up and I love how every question I ask not only did I got a solution but was reccomended products that where available in my store. Fucking amazing it's a beauty

Tamra.Shop.Social

Jun 27, 2024  on Shopify

Ellima Accessories Boutique

Apr 25, 2024  on Shopify

Love this feature. It really helps when answering customer questions. It would be nice if we could add additional colors for the smartbot itself or maybe change the shape of the smartbot for different holidays, like Thanksgiving or Christmas. Maybe make the smartbot look like a turkey or an autumn leaf or maybe a star or a snowflake, something like that. Just a suggestion. Otherwise, it is a great tool to have on my online shop. Thanks

Newretro.Net

Mar 24, 2024  on Shopify

Best AI chatbot in the shopify market.

Maxx Volts

Jan 28, 2024  on Shopify

I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.

AfriCan Immigration & Education

Jan 26, 2024  on Shopify

This app is incredible. It is also an excellent pre-sale instrument. I would urge organizations that manage a significant volume of interactions to give it a shot. It reduces the volume of email inquiries received by promptly responding to customers' inquiries. It provides insight into the desires and needs of your customers.

901 FASHION

Jan 24, 2024  on Shopify

I just love this App!! This Smartbot is like a Human Form that provides great customer service to my customers. I am sometimes applauding on the deliverance it gives to the customer. I will recommend every Store Owner to install this App. It really helps 24 hours around the clock on question you wouldn't have time to stop and answer. I love my new friend!

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