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Customer reviews: SmartBot: Leading AI Chatbot

Develop by BestChat

Reviews (356)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "SmartBot: Leading AI Chatbot." Many users commend its ability to effortlessly engage with customers, provide real-time responses, and significantly improve customer support efficiency. The app is praised for its accuracy and seamless integration with online stores, acting as a virtual customer service agent that can handle a multitude of inquiries. However, some users highlight areas needing improvement, notably in customer support and AI training capabilities.

Key Strengths

  • Ease of installation and use
  • Effective customer engagement and response management
  • Personalized and accurate product recommendations
  • Improves customer service efficiency
  • Seamless integration with existing online stores
  • Ability to customize and train responses
  • Highly recommended by a wide range of users

Common Concerns

  • Occasional delayed or lack of customer support response
  • Needs more advanced training and personalization options
  • Issues with prompt transition to human support when required
  • Sensitivity to input variations like case sensitivity in search
  • Security and privacy concerns regarding data access
  • Some reports of unsolicited or artificial queries

Final Thoughts

Overall, "SmartBot: Leading AI Chatbot" is highly regarded as a beneficial tool for enhancing online customer service experiences. It offers significant advantages in automating and improving customer interactions, despite a few concerns regarding support and customization. With constant upgrades, the app holds the potential to become an indispensable asset for eCommerce businesses aiming for increased efficiency and customer satisfaction.

Wade Designs

Sep 05, 2024  on Shopify

Great job answering the questions

SHEMAX CANADA | ONLINE RETAIL STORE

Sep 05, 2024  on Shopify

Good app. Answers quickly and almost always correctly. But you can be trained.

Alien Treasure Shop

Sep 05, 2024  on Shopify

Nice really very best bot

COMBAT Brand Fire Extinguishers

Sep 04, 2024  on Shopify

super good and easy to use~

SupRelax

Sep 03, 2024  on Shopify

Thanks for support

The Wine Dwelling

Aug 30, 2024  on Shopify

It is easy to use and set up

Smith Artist Productions

Aug 29, 2024  on Shopify

This is one of the best apps to add to your store. It learns a lot from details on your webpage, and you can teach it what you expect to say to your clients. highly recommend this app for anyone that needs a helping hand talking to your clients.

HDKTOOLS

Aug 28, 2024  on Shopify

Top app

Ecovedawellness

Aug 27, 2024  on Shopify

wonderful app

Roméo Ambiance

Aug 26, 2024  on Shopify

c'est très bien

Roseflawlessbeauty

Aug 25, 2024  on Shopify

I love smartbot it talks on my behave I like how it explain everything to anyone who reached the chat on a professional way thank you so much I will continue use it keep up the good work I highly recommended smartbot to any business who want someone answer any questions for them either they are available or not .

Electrr.com

Aug 25, 2024  on Shopify

This is the best app I’ve ever used. The AI Chatbot has been a game-changer for us at Electrr.com. As we’re in development, it efficiently handles a multitude of questions, providing accurate answers and streamlining our process. Its advanced features and seamless integration make it an invaluable tool. Highly recommended for any business needing robust customer support automation.

Myriam Nader Haitian Art Gallery

Aug 24, 2024  on Shopify

I love it very much! It has saved me tons of time. Keep up the good work:-) Thanks! Myriam

Stravé

Aug 23, 2024  on Shopify

SupRelax

Aug 23, 2024  on Shopify

really nice app

Banded Bracelets

Aug 22, 2024  on Shopify

I've installed and uninstalled many bot apps, SMARTBOT is hands down the Best and we're super happy. Easy to understand - easy to set up and train. Super on point. Interface is simple to use and they also have the most affordable plans. Thank you for making our lives easier. ⭐️⭐️⭐️⭐️⭐️

Galore

Aug 16, 2024  on Shopify

Deze visuele AI chatbot zou ik iedereen aanraden. Hij voert bijzonder vaardige sociale naadloze gesprekken en stelt klanten op hun gemak. Je kan de bot zeer gemakkelijk personaliseren en ik ben erg onder de indruk van de krachtige AI-functie van de chatbot. Ik raad deze app aan iedereen aan die hun klanten een geweldige ervaring gunnen op hun website.

Steel Time

Aug 15, 2024  on Shopify

just installed and looks impressive!

Quick Grow International

Aug 07, 2024  on Shopify

This bot is probably the most intuitive, helpful virtual assistant we have ever used (and we've tried many!). Not only does it intuitively learn from your site, it uses conditional logic to answer more generic but specialised questions the way a specialist would which is exactly what we are needing for our specialised products. Very very impressed and are now busy onboarding this bot onto our second website. We are especially eager to see how it integrates into our social media. We run nationwide social media ads and literally have hundreds of post comments and messages daily, so if this app does what it's done on our website for our social media - it will hands down be the game-changer we need to get ahead of our competitors. It has literally saved us so much time responding to questions; both professionally and instantly. Highly, highly impressed!

Prezentify CZ

Aug 04, 2024  on Shopify

Nice, fast and very smart bot with AI, it's perfect to answer simple and faq questions

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