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Customer reviews: SmartBot: Leading AI Chatbot

Develop by Shopify

Shopify SmartBot is an AI-powered chatbot app designed to automate customer support and boost sales for Shopify stores. This review covers its key features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (336)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive outlook on "SmartBot: Leading AI Chatbot." Many users commend its ability to effortlessly engage with customers, provide real-time responses, and significantly improve customer support efficiency. The app is praised for its accuracy and seamless integration with online stores, acting as a virtual customer service agent that can handle a multitude of inquiries. However, some users highlight areas needing improvement, notably in customer support and AI training capabilities.

Key Strengths

  • Ease of installation and use
  • Effective customer engagement and response management
  • Personalized and accurate product recommendations
  • Improves customer service efficiency
  • Seamless integration with existing online stores
  • Ability to customize and train responses
  • Highly recommended by a wide range of users

Common Concerns

  • Occasional delayed or lack of customer support response
  • Needs more advanced training and personalization options
  • Issues with prompt transition to human support when required
  • Sensitivity to input variations like case sensitivity in search
  • Security and privacy concerns regarding data access
  • Some reports of unsolicited or artificial queries

Final Thoughts

Overall, "SmartBot: Leading AI Chatbot" is highly regarded as a beneficial tool for enhancing online customer service experiences. It offers significant advantages in automating and improving customer interactions, despite a few concerns regarding support and customization. With constant upgrades, the app holds the potential to become an indispensable asset for eCommerce businesses aiming for increased efficiency and customer satisfaction.

GOLSTRIVE

Nov 25, 2025  on Shopify

Nice chatbot!

Rich Girl Manifestation

Nov 14, 2025  on Shopify

ELIXIR SIGNATURE SCENTS

Nov 14, 2025  on Shopify

Good

PawBehave

Nov 13, 2025  on Shopify

KINGART

Nov 11, 2025  on Shopify

Universe Body Armor

Nov 11, 2025  on Shopify

Easy to set up, recommended!

STIER

Nov 07, 2025  on Shopify

its amazing, you get a lot of customer insights

JustHaveFun Store

Nov 05, 2025  on Shopify

o melhor app do mundo, eu n sei descrever o quão é mt bom, voces merecem 6 estrelas, mas nao da pra por mais, pq é só 5 mt bom

Southern Charm Crape Myrtles, LLC

Nov 02, 2025  on Shopify

Awesome! I love how it only shares information from my website. And it's trainable, which makes answering common customer questions via the chatbot super easy. Worth the money all day!

Hosanna Revival

Oct 07, 2025  on Shopify

Gneiss Spice

Sep 18, 2025  on Shopify

We're loving the SmartBot. It was a bit of a work to "train" it to understand our products and the strange questions our customers ask, lol, but once you put in the response you want, it does a fantastic job! This program saves us so many customer service inquiries. Some tips: Read the conversations so you can see what the bot is saying, then go in an "train" it to respond more appropriately. I highly recommend this app to take some load off your team.

BrightinStar.US

Sep 10, 2025  on Shopify

Ciao Bella Luxury Hair

Sep 10, 2025  on Shopify

very easy to use. grateful to have this app for our business as it helps answer questions our customer service reps don't have time to answer.

pocketvna

Aug 20, 2025  on Shopify

Spart so viel Zeit.

HYPERFUELS

Aug 11, 2025  on Shopify

Mice&Co

Jul 19, 2025  on Shopify

SmartBot is an amazing add to our shopify store, lifting hours of work from customer service, product recommendations, and so on. A truly needed app for every Shopify store

AQUILA

Jul 14, 2025  on Shopify

incroyable

PhlebotomyChicBadges

Jul 12, 2025  on Shopify

This app has been really good for my business. The SmartBot has been very informative and has helped to increase my sells.

BaBo Kids Tools

Jul 11, 2025  on Shopify

A SmartBot telepítése után gyakorlatilag nonstop ügyfélszolgálatunk lett, ami rengeteg időt és energiát spórolt meg nekünk. Intelligensen kezeli a gyakori kérdéseket, a rendelési infókat és még upsellezni is képes! A testreszabhatóság zseniális, a beállítás percek alatt ment, az ügyféltámogatás pedig profi és gyorsan reagál. Ha komolyan gondolod az automatizálást és a vásárlói élményt, akkor ez must have. Már az első héten érezhetően csökkent az e-mailes terhelés, és nőtt az elégedettség.

strangelove

Jul 08, 2025  on Shopify

This helps us so much in terms of reducing time spent writing manual emails to customers.

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