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Customer reviews: SmartBot: Leading AI Chatbot

Develop by BestChat

Reviews (354)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "SmartBot: Leading AI Chatbot." Many users commend its ability to effortlessly engage with customers, provide real-time responses, and significantly improve customer support efficiency. The app is praised for its accuracy and seamless integration with online stores, acting as a virtual customer service agent that can handle a multitude of inquiries. However, some users highlight areas needing improvement, notably in customer support and AI training capabilities.

Key Strengths

  • Ease of installation and use
  • Effective customer engagement and response management
  • Personalized and accurate product recommendations
  • Improves customer service efficiency
  • Seamless integration with existing online stores
  • Ability to customize and train responses
  • Highly recommended by a wide range of users

Common Concerns

  • Occasional delayed or lack of customer support response
  • Needs more advanced training and personalization options
  • Issues with prompt transition to human support when required
  • Sensitivity to input variations like case sensitivity in search
  • Security and privacy concerns regarding data access
  • Some reports of unsolicited or artificial queries

Final Thoughts

Overall, "SmartBot: Leading AI Chatbot" is highly regarded as a beneficial tool for enhancing online customer service experiences. It offers significant advantages in automating and improving customer interactions, despite a few concerns regarding support and customization. With constant upgrades, the app holds the potential to become an indispensable asset for eCommerce businesses aiming for increased efficiency and customer satisfaction.

The Horror Dome

Feb 17, 2025  on Shopify

Nice app I just wish they would let you pick the products the app learns rather than leaving it up to the app itself and it would be nice to have a way to remove the "SmartBot by BestChat" link and description at the bottom of the chat window. If these two thing ever get taken care of the app would be perfect in my opinion.

KR Straps™ Kelloranneke.fi

Feb 13, 2025  on Shopify

an easy-to-learn bot and can easily find information about your online store. Teaching the bot is sometimes a bit tiring, but profitable and yet easy

Bellini's Skin and Parfumerie

Feb 08, 2025  on Shopify

It seems to be very lovely so far, we have just downloaded it.

Gadget Plaza

Feb 05, 2025  on Shopify

Milagro Mushrooms

Feb 04, 2025  on Shopify

I was impressed with how fast the system learned my products.

SehgalMotors.PK - Car Accessories, PPF & Detailing Studio

Jan 29, 2025  on Shopify

the product is excellent. but the support team is not active to response. i have emailed thrice but still no response from their side about few questions i asked. as i have subscribed for 300 USD plan, i was expecting a better service. atleast human support

Shop Cosmic Healing

Jan 12, 2025  on Shopify

I like the was the app converses with clients but I do think that it could use some more tweaks there have been customers that are looking for a product and it didn’t recognize that we carry the product as well as other variations.

CLÉRMONT

Dec 25, 2024  on Shopify

Super App sehr nützlich

Mimi Mascotas

Dec 17, 2024  on Shopify

Hasta ahora todo va perfecto, identifica bien los productos y responde con asertividad. Solo he tenido un problema, es sensible a mayúsculas y mis pedidos empiezan con MM y si un usuario copia mm, no lo encuentra.

Soak in Love

Dec 16, 2024  on Shopify

best

Maba India

Dec 09, 2024  on Shopify

adds a lot of value to your page.

UltraLaser™

Dec 08, 2024  on Shopify

Legal Power

Dec 07, 2024  on Shopify

JIPITOR

Dec 06, 2024  on Shopify

Une application très intéressante.

Store L888

Dec 04, 2024  on Shopify

No he podido configurar idioma español

Zampa Web

Dec 03, 2024  on Shopify

bello

Ledkovo

Dec 01, 2024  on Shopify

its okay, litle outdated but ok

NowVision

Nov 30, 2024  on Shopify

genial

ARI VINTAGE

Nov 26, 2024  on Shopify

Great help with customer service only issue was it can be annoying and too in the way

Soundmaster-Online by CMK

Nov 24, 2024  on Shopify

Erst kurz im Einsatz und Bot lernt noch - aber macht seinen Job ganz gut bisher.

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